I would actually rate them less than a zero star. Passing through Bowling Green, I had a nail in a front tire, very slow leak. I found BG Tire and I thought I would get the tire plugged. I told the woman working the service counter that I had a tire that needed to be plugged, on the front, easy to get to by turning the wheel. I had already found and marked the spot. She said be a little while. They took my car and returned it about 30 minutes later. I asked how much and was told $33.71. I said: just to plug a tire? She said they do not plug tires, they repair tires. I asked why she did not tell me that to start with. She again said we don't plug tires, we repair tires. I asked for a manager and when he came out I told him I was misled. He said: we do not plug tires, we repair tires. I said I told them to plug it, why did they not tell me this at that time. He repeated: we don't plug tires, we repair tires. He then proceeded to talk to me like I was stupid about tire repair. I'm 67 and have fooled with cars all of my life. The point was that I asked for a specific service, hole plugged. If they do not do that, they should have told me so at the start, not got me in their shop and then do what they wanted. They are the most deceptive, snotty people I have ever done business with. Hopefully these people moved to Kentucky from somewhere else, and were not born here. Kentuckians are usually honest people. NOT THIS BUSINESS! read more