Stopped in shortly before they closed. I had a very minor issue compared to other jobs they may…read morehandle.. Mr. Darrell was very thorough and handled my job promptly. Thanks guys.

I am actively searching for a women's hybrid bike. Rick helped me while I was in the store. He was…read moreso professional, pleasant, and knowledgeable. He even let me try out a couple of bikes. I would definitely recommend this business.

This shop is a trip. If you're in the area give it a check out…read more I go to a lot of bike shops since I travel so much. This place has a ton of weird stuff.

What a fantastic bike shop. The moment you walk in, you know these folks know and love bikes. I…read morewould love a place like this back home in the United Kingdom. Visit if you have the chance.

TL;DR: Sold me the wrong size bike, dismissed my input, repeated mechanical issues never fixed,…read moretried to charge me for their mistakes, and treated me like a nuisance instead of a customer. I bought a $600 bike from this shop and told the owner at the time of purchase that I felt like I was leaning over dramatically towards the handlebars. Instead of helping me find the right size frame, he sold me the bike he had in stock and assured me it was fine. After a few months of riding, I developed constant neck, back, and wrist pain. The bike also had recurring mechanical problems. The tires rubbed against the frame or brakes, sometimes preventing the wheels from turning at all. Friends would help me adjust the seat or tires, but the fixes never lasted. When I brought it into Dashing, the owner dismissed my suggestions and insisted on making small incremental adjustments. This led to multiple trips back and wasted money on trips that never solved the issue. Including trips where I would call Dashing, ask the owner if I could bring my bike within the hour, arrive within the timeframe, and see a "Be back soon" sign on the door and wait indefinitely (usually another ~45 minutes) with fellow customers who'd appear until the owner returned annoyed. Estimates of when my bike would be ready were rarely honored. My bike was once in shop at the onset of beautiful weather (I missed a big social bike ride) for weeks longer than estimated. Getting in touch with someone on the phone despite leaving voicemails was impossible. I was later told by an employee that, "[They] don't really check voicemails." They also struggled with intra-staff communication between the three employees that I encountered. I would come in with an issue, tell it to the employee on duty who'd come up with what felt like a solution only to encounter at my next visit another uninformed employee who was not privvy to any of the reasons my bike was at the shop in the first place. The only helpful experience I had was with an employee named Rose, who actually listened, made on-the-spot adjustments, and checked with me before sending me home. Unfortunately, once I started riding again, the same wheel problem returned. Each time I brought it back, they would adjust spokes, but the issue kept happening. On my third visit, they even tried to charge me again for truing the tires, claiming my earlier adjustments to the stem plus my weight caused broken spokes. At that point, I told them to stop service and give me the bike back. What frustrated me most was not just the repeated mechanical issues but the dismissive, condescending way I was treated, especially by the owner and the other guy that works there. They never took responsibility for their poor service and acted like I was a nuisance or expecting free services instead of a loyal customer who had been shopping with them for years. On top of that, my bike would be returned to me with damage: the rubber that encases the break, split; the handlebar tape, loose; the cap on the handlebar, missing. There'd be no acknowledgement of the damage from Dashing. I would bring it to their attention only to be treated like it wasn't their problem. The current owner benefits from the community's assumption that the Dashing Bicycles on Sophie Wright Pl is owned by the same women that owned it under the same name, Dashing Bicycles, when it was on Broad St. Dashing Bicycles's current ownership (James, the face of it) does not uphold the same standard of care or accountability. I would not recommend buying a bike here.

I waited nearly 45 minutes by their door today because there was a "be back shortly" notice & this…read moreis the only bike repair shop in this part of uptown. There's no way to leave a message for them because their voicemail is backlogged (why?). GNO Cyclery on Carrollton answers the phone & is open during their posted hours. Plan ahead & call if you must make a trip to Dashing.

We took our very old bikes (50 years and 20+ years) in for tune-ups,and he said it would take about…read morea week. He called with an update and pricing early in the week to get our approval, and then proceeded to finish all of the repairs and replacements including seats, brakes, two tires, and new chains among other things. Exactly a week later we wheeled out our bikes that look and ride like they have been given a second life. Thanks!

Aaron's a cool dude. He got my bike riding nice and smooth with new pads and rotors. No more loud…read moreass brakes and the stopping has improved tremendously.

Great back packs for school time. Found some exercise equipment I was looking for and hadn't found…read moreyet. BMX bikes. Had Adidas, Nike, and Vans tenny shoes. Nice selection.

The employees were so nice and helpful. I wanted a director's chair and they had a ton to choose…read morefrom. I asked where they were and a nice man went with me to show me and let me try them out. I really enjoyed my shopping experience!

I was in the Elmwood Shopping Center on another errand and saw that this place was here. I have…read morebeen researching bicycles online for some time, so I figured I would come in here and look around. There was plenty of parking in front, and all around. Three guys were working, all behind the counter, when I came in. I walked around, not really knowing what to do when I came in. Owen ended up coming over to help. While he was very friendly and helpful, I am not sure if I will be back to purchase from here. Not because this is not a great brand, because it is, but I am just still so unsure.

Great shop, everyone is first class helpful, professional and knowledgeable about the bikes they…read moresell. I highly recommend this shop.

I purchased a used cruiser at Alex's. It became my best friend for a 3 week visit to New Orleans…read more Thank you to the helpful staff.

Renting bikes from Alex was one of the best decisions we made on our recent trip to Nola. We stayed…read moreat Hotel Peter and Paul in the Marigny and were just a few minutes walk from his bike shop. Alex is friendly, courteous, and happily answered all our questions. We canceled our rental car reservation when we learned we could get around much more efficiently on bikes. His cruisers are cute, comfy, and he provided us with bike locks and helmets. Pickup and returns were super easy. We'll definitely be visiting him again when we return!

I went in there today to look for a hybrid bike. Eric was professional and showed me many different…read morebikes that would be good for me. It is a wonderful place to shop for a bike.

Great bike shop they have the best people there .They are always helpful and always have taking…read morecare me.