Extremely overpriced products. Borderline price gouging. I'm talking about their 7oh products. A…read moreproduct that is $35 at every other smoke shop is $55 here. Don't shop here if you can help it! Workers are nice and friendly though. But that really doesn't matter much when the prices are so ridiculously high.

Every time I buy zyn in this joint, the zyn points have already been redeemed. LOL someone making a…read morekilling in Zyn rewards. I buy vapes here all the time and the staff is great but if I need zyn specifically, I'll just hit the 711 in the same parking lot

They were very nice and accommodated and helped me out while I was in Seattle!…read moreEvery time I go to Seattle I go out of my way to go over to City smoke so that they can help me!

Tell me why I stopped in for a little hemp wick and it rings up as 1.99, and then the guy does some…read moremagic and suddenly it's 2.75? I'll save you the trouble, it's because the guy behind the register is pocketing at least 75¢ of that transaction. I don't appreciate that at all. Luckily ive only come into this store twice.

Eclectic store that has everything your smoking needs could ask for. Including black light art…read more Great prices on cigarettes. Friendly staff.

showed the employee my smok novo device and he gave me the wrong pods for it then wouldn't let me…read morerefund them for HIS mistake. had to buy different pods.

Never fails with the friendly staff and how they take time to address any concerns or needs…read more And if they are able to order any juices or mods...chances are they already have it or will do their best to get it. Lives up to their Supply in the name...

Great staff and great product! I came all the way from California to this place and was not let…read moredown. The employee there was more than helpful and he didn't rush me at all. He put me on game to quality flavor and product. If you have a chance to come here you won't be let down even a little.

I bought a fake geek bar on 1/12/25. Doesn't hit the same and might not even be nicotine. Store…read morelooks like every other store but I wish I read reviews before spending $30.

This place like most smoke shops sells to minors. They sold to my daughter multiple times when she…read morewas 15. Now they go as far as give young people loans on buying products. They have no ethics or care how the affect young people's lives.

Great selection, nice location right by Pike Place Market and the employee who helped me - i didn't…read moreget her name but she had the most awesome purple hair - was so upbeat and welcoming. I'll definitely be returning!

Very cute spot with a great concept! The vibe is adorable and the staff was super nice from the…read moremoment we walked in. They offer samples, which is always a fun touch, and there are even games inside that make the experience feel more interactive and relaxed. The only reason I'm giving it four stars is because the selection was pretty limited. It feels like they might be new, so I'm hoping that with a little time they'll expand their offerings -- the potential is definitely there. Overall, a charming place with friendly staff, fun extras, and a lot of promise. I'd come back to see how they grow!

The Xhale store has become a most distressing place to deal with. All the former employees are…read moregone, like Dalton. The new staff are the most uptight, difficult, unpleasant sorry bunch of people you'll ever have the misfortune of meeting if you decide to shop here, which I hope you don't. These are Xhale's new mottos: It's not my problem I don't care All sales are final Xhale has already lost half their customer base.. Hours go by, and no one comes in. The people that patronized Xhale liked to shoot the shit with the employees, and vice versa.. You can't do that anymore with these new people. The sense of being on the same level as the guys working there that's gone.. Nobody feels simpatico with these uppity, frowning new people. They look at you like a disapproving parent... Don't go to this store anymore. They've lost the groove...

They have what's you need! services friendly! Walk in the greet you kindly how can I help they say.read more

Great experience as a beginner. Got a walk around and patient explanation. Not pushy. Have…read morerelationships with repeat customers that they treat well. Will be returning

First off if your a beginner this is a great place to start the staff here will take the time to…read morewalk you around an answer all your questions trust me I know. I do it every time I walk in there establishment. An each time they treat me with the same great patience an customer service that makes this my home store for all this cigar related.

Just left this place after picking up a geek bar. They had at least 40-50 different flavors. They…read morealso had other brands a well, so if you want a vape, this is a great shop to visit. I definitely recommend this place. The guy who helped us was really friendly and talkative... So much so that I made a comment to the person I was with on how nice he was. If I come back to factoria for a vape I'll definitely be coming back here with no hesitation.

Never shop here. This place has an absolute no returns policy, regardless if it's defective, or…read moreunused because they gave you the wrong product Just hours ago. The management stands by their ridiculous policy and wouldn't even allow exchanges. in fact, they seem rather proud of it. people think this place is fine until they have problems with the product. The nazi like attitude from the young lady, who claimed to be the manager was very refreshing. She accused me of using it, pointing to its new, pristine condition. She said there were stains on the atomizer, which were not visible. Then she pointed to the additional stains on the box, which were also not visible. Then, she said she had sold this numerous times to puffco peak owners without issue, further supporting her theory that I was trying to pull a fast one. I pointed out: The atomizer for the puffco peak pro does not fit the regular peak, and thus could not have been used. The threads are different size. The owner sold me the wrong part, which admittedly says "peak", not "peak pro". Honest mistake, right? Response: Wrong. all sales are final. no exchanges for scammers like me. MSRP is $40. They charge $45 And force you to keep it. A simple look at the pictures on the box is all it requires. Treating your customers like they're criminals is wrong, especially after charging 10% over MSRP. This place is simply ripping people off. It is a convenient location, but this place is worth avoiding. Don't support businesses like this. Smoke shops business model is sketchy to begin with. Add the price gouging to the formula and you have next level shadiness. This chick with a scar on her lip, who claims to be the manager, is straight up delusional. it's a simple exchange. She threatened to call the cops. Yeah, I realize your policy is terrible. But, do you have to be a terrible person too? Do you have to be that way? There's no way to exchange something that was given to me in error? In what way could I come up on your stupid business, and why do you care so personally about it? Next level customer service. Never again. F this place.

I'm going to start this review by saying that I understand this store is located in the downtown…read moreRedmond area--but that does not justify the prices. I absolutely refuse to pay more just because of the location a vape store happens to be in. It's ridiculous. A product that costs $20 elsewhere is almost $30 here--for just a refill pod, not even the full kit or device. I'm not getting scammed. I'd rather drive to Seattle and pick up a vape than pay these inflated prices. This is absurd.

I found this place when I first moved to kirkland, the associates in the shop are kind friendly and…read morevery knowledgeable to cater to the needs of the customer! They don't rush you make you feel like your bothering them when questions are asked. I have had the pleasure to see the new shop and its a kool setup and still the customer service has not changed! This is my shop I won't buy vapes or cbd anywhere else just because of the service I recieve each and everytime I walk in to purchase something! Keep up the good work!