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    Beyond Heating & Cooling

    5.0 (1 review)
    Open Open 24 hours

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    Stephen's Heating & Cooling - Missing panel on heat pump

    Stephen's Heating & Cooling

    (2 reviews)

    Stephen's installed a new system in our new house as part of our new construction. We paid over…read more$60,000 for the system and it doesn't work. Fan blows like a jet engine, in one zone the fan blows so hard floor registers blow off (safety issue), while another zone the fan doesn't even work, installation not completed (missing panels on heat pumps - see photos), to name a few. It has been almost 3 months and they still haven't fixed any issues (only came out once to look and decided they needed to make a part). We have called them numerous times and the issues have not been addressed. Avoid this business. Update on the zone where the fan didn't work - turned out it was a wire that wasn't connected under the floor. That is fixed but why did it take so long to fix and I kept asking them about it.

    DO NOT CALL THESE PEOPLE!! We had a service tech come out…read moreFebruary 1, 2023 to look at our heat pump. The tech (Zach) said there were a few issues, needed to order parts & would contact us once they were in to make the repairs. We waited 3 weeks & never heard back. We called the office & the woman who answered (Pam) acted like she had no idea who we were, said they had no record of parts being ordered & the tech was on vacation so he'd have to get back to us when he returned. We waited another week - no one reached out, so we called again. Pam acted like she was baffled at who we were & said Zach would have to call us back. Zach called & said there was a "snafu", he'd get the parts ordered. It's now been 5 weeks, we called again & Zach said the parts aren't here so he'll have to look into it (again). 5 weeks... Needless to say, we will be calling someone else for help. I have no idea how this company stays in business but I will be telling everyone I know to NEVER call this company.

    Beyond Heating & Cooling - hvac - Updated May 2026

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