We stayed at The Bexley in Cedar Park, Texas, while transitioning between homes. Unfortunately, we cannot recommend this complex or any property managed by Weinstein Properties. Our first major issue arose within the first two weeks when our AC unit stopped working overnight. Despite filing an emergency work order, the problem was dismissed after a maintenance check the next day. They claimed the unit was functioning because the temperature was 71 degrees, overlooking the fact that the air was humid and uncomfortable. Further complaints were met with hostility from Alicia in the leasing office. She disregarded our concerns, showing us thermostat pictures and insisting we didn't understand the issue. The maintenance manager eventually confirmed that the unit was faulty and repaired it the next day. However, the AC broke down again after a month. We filed another work order, but this time, Alicia claimed ignorance of our request and mentioned that maintenance was on lunch. In the oppressive Texas heat (95 degrees with over 80% humidity), it became unbearable. Maintenance finally arrived late and said the unit needed replacement, promising a fix by Friday or Monday. They provided a small cooling unit that only worked in our bedroom and did nothing for the rest of the apartment. For the next 2.5 weeks, we endured without proper AC, continually seeking updates from the office. Tyler, the office manager, blamed the delay on the corporate office. Despite reaching out to Weinstein's corporate office and CEO, we received no response. Requests to move to a different apartment or terminate our lease were met with additional charges and resistance. Frustrated, I contacted every contact at the corporate office demanding immediate action or lease termination without penalties. Within an hour, Tyler agreed to let us out of the lease. We moved out within a week. Alicia remained unprofessional, even refusing to return a package my husband needed. It's worth noting that Weinstein Properties holds an F rating with the BBB. read more

I have lived here for several years now. I've always had a very polite and very professional experience with the staff. People that are leaving bad reviews obviously are looking for a reason to complain. I've lived in apartments for many years now. For the lady who said there was "black mold" doesn't realize she could of prevented that by keeping up with her place. When it is very cold outside and warm inside there is condensation that forms, and if not wiped dry it will give a mildew look. Its not black mold nor is it harmful. I get bronchitis easily and have bad allergies. It has never affected me with my compromised immune system. Just take a little light bleach water and spray and wipe it off. Me and my daughter would constantly get the mildew in the window area, but it never made us ill. Also the person who admitted that they short paid rent should understand that if you do that then it is not paid in full. So per your lease that you signed, you state you fully understand and know what to expect when you short pay rent that you will be responsible for late fees and etc for an incomplete payment. On a positive note, I truly love this place. Staff is always willing to help anyway they can. Maintenance is good about taking care of work orders in a timely manner. Ps to those who may complain that they call and call but never get anyone....well to help you better understand. They are doing their best to provide the same customer service to everyone. When they are not answering it is because they are helping a prospect or a current resident. You should be happy knowing that they strive and succeed in great customer service! read more

We have been here almost a year now and I want to tell anyone moving here from far away like us to come on ! This is a great, quiet, clean place to live. My husband and I came from Houston area . All the communication we had to do was smooth in getting our apartment. In which all documents was done by email and the staff was so patient with us because we are not computer smart , ha-ha speaking of myself. This will be our first Christmas and already can't wait for Friday, we are having a Christmas movie night. The clubhouse and amenities has been remodeled and we have many friends who we meet in the evening for social time ! Like , I said we have not been here a year yet and have met so many of our neighbors because we have many get togethers, like, July summer party, pool party, Snowcone party,wreath decorating, this Friday Christmas movie night! The clubhouse is open 24/7 which is great for many times it's cold for our kiddos to wait for the bus in a warm environment! With their remodeling their coffee machine and hot cocoa! Overall, we love it here & will be here for years to come. Again, thank you , staff members and maintenance, I give you all a 5 star richard & JOSETTE (Jojo) boo & Bella, luckycat furbabies dog friendly apartment NOT many apartments welcome three animals ! Thx , Bexley Silverado read more

My review is solely for one staff member who goes above and beyond. A young man who does not get the recognition he deserves. In the 4yrs I've lived here never have any other staff stepped up like this kid. Zain is a remarkable young man, with great manners and a work ethic unlike most of his generation. When the pipes froze , he was the only staff onsite for days due to the holiday and weather. He organized the subcontractors and got to work! When the complex had the fire, it was Zain knocking on doors to get everyone out including pets, it was Zain out there with the fire dept putting out small fires as he went door to door. Its not just big stuff or things that are categorized as his job, I often see him helping elderly tenants after work hours, moving heavy objects or just shooting the breeze. The owners of this complex have no idea what this young man has even done for them I assume, he deserves more than a raise, but they have not even given the kid recognition or a thank you. The world needs more young men like him. Shame on you Weinstein for not even having the decency or manners to show some gratitude. read more

We moved in recently and it was a very smooth process! Madison in the apartment leasing office was very friendly, professional and helpful. She welcomed us and made our entire application process go smoothly without any issues. Madison was very quick to reply back to my emails and addressed few concerns I had once I moved in to the apartment! We were able to meet Sam who also works in the apartment leasing office, and he also was very professional, helpful and addressed all my questions and concerns. I had one very minor issue in apartment and maintenance staff came in and was able to fix. I didn't get his name but he was very friendly, professional and helpful. Most neighbors are friendly and the entire apartment property is really nice. The location is great because HEB and Walmart are very close. Additionally, when you drive down E Whitestone Blvd 1431 I either direction there are shops, restaurants, IKEA, Round Rock outlets etc! I would definitely recommend this apartment to future renters! read more

I'm actually really impressed with New management Taking over a new Property and None of the old staff stayed that could be a challenge so kudos to them.!!! In my case what I did instead of complaints I call them before I wrote my review . 1. Grass/Lawn dying( irrigation problem ) They had a water restriction from city 2. Pool been cloudy an nasty Something broke I can't remember what but they fix it 2-3 day. I actually notice on Saturday night all pool lights work now So that's an improvement!!! 3. My A/C broke Call office maintenance was knocking on my aparment with then 5-10 min All I'm saying Nice Community New staff Friendly, maintenance so far so good I get along with my Neighbors that's always a plus for me and I just love the location I definitely Recommend Bexley If your in the area and looking to rent here .Is NOT Going down the Drain Give them a Break please!! read more

I have a lot of wonderful things to say about living here, but most of all I love the staff! Sarah Creel has been one of the most helpful and kind individuals I've ever come across living in an apartment complex. Kimberly is also wonderful! Raechel Birh, the property manager is great, I really appreciate her management. Derik, Eric and Adrian are also nice people to have around! We've enjoyed living here so much we renewed our lease for another 8 months even though we were wanting to buy a house. Since we like being here, it doesn't hurt to save up more money for the house. Also, the dog park here is INCREDIBLE. We feel so spoiled having such a massive dog park right off of our front porch. It's very well maintained and the people are so friendly! We've made many friends, so has Penny. Thank you for giving us such a great place to live. We'd recommend it to anyone! read more

I met with leasing consultant Amanda, who was incredibly personable and warm. Her tour showed me a vacant and the model home. I was also shown (from the outside) which apartment would be mine if I decided to sign. I was full of nothing but good vibes from the complex. After the tour, Amanda was not able to give me a business card (I think she might be new) but did give me the floorplan brochure to let me know if I had any follow up questions. The community is gorgeous overall. Wish I would have applied sooner since the apartment was no longer available by the time I was going to apply. But she still followed up with me and actually referenced me to their sister community Bexley Lakeline, which will now be my next home. read more

Bexley Silverado a big thank you, thank you! At this time I want to thank the staff and mai of Bexley Silverado for the fast judgement in taking care of my old cat . I don't know how he got out of our apartment and was very scare, we were very lucky he was found and safe til we went to the office to report our cat missing? Bexley Silverado are a pet friendly place to live ! The staff always welcomes our fur babies with dog treats when we come inches office. We are blessed to live here. It's taken me ten months to finally acknowledge the staff and maintenance team ! Josette Molina Garza & Mr Cat who is still here because of the care this apartment has shown us , again thank You read more

**** UPDATED REVIEW!!! ****** The manager called me back and offered her apologies and a few solutions. It felt good for her to acknowledge WHY I was upset and to hear me out. She was very very nice. Since then... (December) I haven't had any issues with my packages and I still online shop about 2-3 times a week lol! I'm not sure if the busy Holiday season was the reason for all of the complications.. or if they had some policies that needed to be updated. Regardless, things are a lot better. We love our apartment, never have an issue with parking, it's pretty quiet on our floor (3rd) and it's a beautiful complex. Overall, very happy here. read more

I've been living here for about 3 months now and just like any apartment complex there are maintenance issues. Although things come up, availability, readiness and friendliness of the maintanice staff is second to none. My dishwasher had stopped mid cycle and he explained the reasoning down to a T. His attention to detail and hospitality were a fresh of breath air. Thank you Ken for the great conversation and quick repair. I hope you enjoy your time working at Bexley, great job! read more

I love living here! Everyone at the leasing office is always so accommodating and friendly. I don't understand why some of the bad reviews are on here, because I've only ever had a good experience at this place. Even when faced with difficult situations (whether that be regarding my neighbors or maintenance needs, etc.), everyone at the leasing office always goes above and beyond to make sure I'm taken care of. Really grateful to live here!!! read more

I would like to recognize Sarah Creel at Bexley at Silverado for her excellent customer service. She went above and beyond to work with me in order to find the best solution for my leasing needs. It was a pleasure to work with someone who has such a wonderful attitude and a ready smile. Sarah always answered my questions very promptly and was very friendly. Anyone interested in leasing at Bexley at Silverado should ask for her personally! read more

This place is great! I've lived here for a few years and have never had an issue! The leasing team is very kind and understanding and maintenance is very quick to respond. The 24 hour courtesy officer is fantastic! I've never made an emergency call that wasn't responded to. The property has been here for a few years but the new management team is making wonderful improvements to make it worth staying here. read more

For the price, it's the best place I've rented so far. Every place has issues so to each it's own. The dog amenities are taken care of in a timely manner (dog waste bags being replaced at waste stations, dog park being maintained etc). It's in a great spot. Close to anything you could need. Workout room, pool, hot tub are all nice. All in all it's comfortable and affordable. read more

This would be my second apartment with a Bexley community and just like the previous one I lived at, this one is amazing. I love living here and take much pride in calling Silverado home. You are close to E Whitestone which makes anything you would ever need a convenient drive away. The grounds are well kept, the staff is nice and living here is a joy. read more

Staff is very friendly love that the nice facilities such as pool and gym are well kept I love that they always try and interact with the tenants and there children usually every holiday and some just because like pool popcical and movie parties and office is a nice place to just hang out with there is hot co co and coffee machines and pool table read more

Great transition! New staff is awesome, friendly, and on top of the facility. Have to send a big thank you to Kenny, really awesome in what he does. Up eagerly and closing down late, and keeping those late night youngsters out of the pool so residents can enjoy haha! Everyone has been great in the new management take over. I read more

Beautiful property! AMAZING STAFF!!! I received great customer service from 2 employees who are knowledgeable about what they are doing! Definitely a breath of fresh air to speak to people who showed interest and compassion in what they do! I couldn't ask for better! Thank you so much Parès and Nestor! Yall have been amazing read more