My boyfriend and I have lived here for a while now, and I genuinely have to give the biggest…read moreshoutout to Lily and Patrick. Lily has gone above and beyond for us more times than I can count. It's so refreshing -- and honestly really rare -- to have someone in an apartment office who truly cares and follows through every single time. Patrick and Lily are both so attentive, and it shows in the little things they do without being asked. They're the kind of people who make living here feel easy and supported, and that's something I've rarely experienced at other complexes. We really appreciate them. Highly recommend living here.

This review is for the leasing office staff. They're always gracious and easy to communicate with…read more I came from The Standard in the Domain where the leasing office was IMPOSSIBLE to work with and ended up being the reason I had to go after YEARS of being a resident. The Avery staff are willing to work with me over changing apartment floor plans after 2 years of being here. They always respond to my emails and I really appreciate that. I've never had any issues with them and that's what makes a good community.

First and foremost, in my opinion, a property or place is only as good as its staff. And this place…read moreis run VERY, VERY WELL. The Propert Manager Kensie is as good as it gets. She is very professional, attentive to one's needs and very punctual! If she says she will do something- it gets done. I had applied and was in the process of signing a lease at another apartment when I toured Bexley and met Kensie. I was so impressed with both her professionalism and her timeliness on things (tour, application, approval, move-in) that I switched to Bexley and moved in. The staff in office is a complete reflection of Kensie, too! K. is amazing and has helped me with everything from a-z and all the other front office employees are great. I recommend this property based on how it is run, location, price to value, and amenities. The amenities at Bexley from gym, to computer room, to activity room, to hot tub and pool are top notch!

It was fine, but at some point, they started ignoring noise complaints, like loud music or…read moreexcessive barking. In my building, there's a dog or even two in almost every single apartment. I can point to at least three apartments where people smoke marijuana in a non-smoking building. So if you're a person with a dog, a love of loud music, and the smell of marijuana, this is the place for you. If you just want some peace and quiet during your few hours away from work, I'd recommend avoiding this place. I don't even mention the dog excrement people clean off their patios once a month.

I had the opportunity to visit Varenna Lakeside In Georgetown, TX (suburb of Austin, TX). This is…read moreone of the nicest apartment complexes I have seen in the Austin area. It is a large complex and aesthetically beautiful with a Italian Tuscany vibe (stucco and clay roof). The clubhouse feels like it was designed by an architect with a modern, sleek final outcomes in mind. The ceilings are highs with visually appealing chandeliers and art work. The club house also has a fitness center with new equipment along with a ping pong table and sitting area. While I thought the apartment complex was brand new, a resident told me that property was about 1.5 years old. These luxury apartments are located at 1701 Wolf Ranch Parkway in Georgetown. The apartment complex features modern one-, two-, and three-bedroom units with upscale finishes like quartz countertops and stainless-steel appliances. Some of the amenities include a resort-style large pool deck with cabanas, a golf simulator, and an onsite pet park. If I was in the market for an apartment, I would definitely consider Varenna Lakeside...super cool property.

I am a current resident at this complex, and I have never in my adult life dealt with a staff so…read moredetermined to punish residents for their own inefficiencies. Every single week, we receive yet another email from "Property Management" outlining new penalties and threats for not complying with their demands--yet on the flip side, they refuse to take responsibility for even the most basic customer needs. I've lived here for less than a year and have already dealt with electrical outages, parking issues, mailing problems, and A/C failures. The only time they show any urgency is when they see that you've paid your rent on time. Otherwise, they take forever to respond, if they respond at all. Management repeatedly claims they're "not responsible" for anything except collecting a check--one you literally have to hand-deliver to them. They lure you in with the beauty of the complex, but do not be fooled. They do not maintain cleanliness, they are not responsive, and they absolutely do not care about the residents who live here. As a Disabled Veteran, I can say with full conviction that I hope no Soldier ever has to deal with this place. It has been nothing but disappointment and disrespect from day one.

This apartment complex is amazing! Bexley is definitely one of the nicest apartments in Round Rock…read morein terms of amenities, cleanliness, and kindness of the staff! I've lived here for 3 months, and I absolutely love it. The apartment itself is spacious, quiet, and has great natural lighting. I don't spend too much time at the apartment, because I enjoy the clubhouse. The clubhouse consists of an amazing resort-style pool, an espresso/coffee machine, yard games (i.e. ping pong, corn hole, spike ball, etc.), and a great office space with a conference room available for use! It is always a bright place to be with kind residents and a caring staff. The gym is also one of the most spacious and clean apartment gyms I've been in. There is nearly every necessary piece of equipment (all in good shape). The location is also nice as it is close to I35 and AW Grimes, which allows for easy and quick routes to & from Austin-Round Rock. Additionally, there is an HEB close by with several various restaurants and Round Rock outlets right around the corner! This location allows for close commercial areas, but also secluded enough that the complex is quiet and peaceful. For anyone who is looking to live in the Round Rock area, I highly recommend looking at this property!

After living here for TWO YEARS, I can confidently say this is the worst apartment complex I have…read moreever lived in. I would urge anyone considering Bexley Round Rock to LIVE SOMEWHERE ELSE. The nightmare started the DAY I MOVED IN. The first time I walked into my supposedly "move-in ready" apartment, the AC was broken and the unit was 92 DEGREES... in JULY, in TEXAS. Maintenance repeatedly "fixed" it, only for it to break again within 24 hours. I spent HUNDREDS on portable AC units just to safely stay in my apartment. Their solution? Stay in a hotel at my own expense. Maintenance has been atrocious ever since. I routinely waited a week or more for repairs, and MULTIPLE requests were marked "completed" when nobody had even come. My dishwasher was broken for over a month more than once, my water dispenser essentially never worked, my patio door was left with a hole I had to TAPE SHUT while waiting weeks for repair, and my garage didn't work properly for over a month. I have literally watched maintenance employees detailing their cars during work hours while residents had outstanding repairs. The paid "amenities" are a joke. Gates frequently don't work, valet trash doesn't consistently get picked up, and the property has had serious pest problems. There were MASSIVE hornet nests throughout the complex, including on both sides of my balcony and even hornets INSIDE THE GYM. When I complained, they left a can of bug spray outside my door. Then there were RATS. Rats got into the garage I PAY FOR and caused THOUSANDS OF DOLLARS in damage to my car by chewing through wiring. Management is somehow even worse. For TWO YEARS I couldn't properly access my mailbox because the key THEY GAVE ME didn't correspond to my assigned mailbox. Their solution was telling me to contact USPS. Never resolved. Getting anyone in the office to respond is nearly impossible. Emails and voicemails go unanswered, and I have had to call 8-12 times repeatedly just to get someone on the phone. But the absolute final straw has been my move-out. My lease ended in late August. I submitted my required 60-day notice IN MAY through the dedicated online form in THEIR resident portal. They now claim they never received it. First management told me they didn't have an online notice form. Then they admitted they DO have one but claimed they don't accept notices through it. Then the story changed AGAIN: they DO have the form, they DO accept notices through it, but supposedly mine was never received. Their "resolution"? I have to pay for an ADDITIONAL TWO MONTHS at nearly $2,600/month. And here's the kicker: MANAGEMENT HAS ACKNOWLEDGED TO ME THAT THEIR SYSTEM HAS ISSUES. This isn't even my first experience with their system malfunctioning. When I moved in, I had issues submitting required documentation through their portal, emailed management explaining the problem, and was GHOSTED. Now their system allegedly failed again, except this time I'm expected to pay THOUSANDS OF DOLLARS for it. I escalated the situation to the regional manager and was ghosted there too. That perfectly summarizes Bexley Round Rock: things break, maintenance doesn't fix them, management doesn't respond, amenities you pay for don't work, and when THEIR system fails, YOU GET THE BILL. Between portable AC units, thousands in rat damage to my vehicle, countless unresolved issues, and now thousands more because they claim their portal didn't record my notice, I cannot believe how much money this place has cost me. This is not luxury living. Charging luxury prices does not make a property luxurious. If you choose to live here, SCREENSHOT EVERYTHING. SAVE EVERY EMAIL. DOCUMENT EVERY REQUEST. Better yet, don't live here.

The Property Speaks for itself. Wide open and a lot of turf with A well-designed pool with Plenty…read moreof parking. Did I mention the staff I would give the Manager Hana 5 stars she is great to work with and always so friendly? Looking forward to working with Siena Round Rock. Thanks, Matt Cox BDG

***Avoid Siena Round Rock - Pattern of Neglect, Manipulation, and Questionable Move-Out…read morePractices*** I lived at Siena Round Rock for 3 years. While the property looks nice at first glance, it's poorly maintained and managed by Kairoi Residential--a company that knows how to play the game: polite on the surface, evasive underneath. The front gate was broken for nearly a year. Deep, dangerous holes in the dog park went unfilled for over 6 months, despite repeated complaints from multiple tenants. The dumpster and dog waste bins routinely overflow, leaving the grounds littered with trash and feces. Phones often go unanswered. In person, staff promise to act--but rarely follow through unless you chase them. Management even sent emails offering entry into a gift card drawing in exchange for 5-star reviews. At move-out, many tenants report being charged for normal wear and tear, including repainting, deep cleaning, and tub refinishing. In my case, I was warned I could be charged for all of those--plus a flooring upgrade--due to a minor, invisible pet stain found beneath the carpet. These threats are framed as "standard" or "per lease," but it's clear that Kairoi stretches lease language to pass turnover costs onto departing tenants, while acting like they're doing you a favor by not charging more. If you question it, you're made to feel unreasonable--like you're the problem--when in reality, they're the ones overstepping tenant protections and abusing the process. When I brought up years of unresolved issues after being a consistent, on-time tenant, the response was a scripted apology and a vague promise to "look into it." That's the pattern: polite dismissal, no accountability. This property is a polished front with a predatory backend. Kairoi isn't here to support tenants--they're here to extract value.

My boyfriend and I are new residents and couldn't be happier with our decision to move to Aura 36…read moreHundred! Kim made our application and move in experience amazing! Everything at this complex is so clean and well taken care of. So happy to call this my home!

This place has amazing amenities and the pool is the BEST in Round Rock! You should definitely stop…read moreby and see this place. 5 stars is a easy review

This staff and apartment community gave us such a warm welcoming and made the move to our apartment…read moreflawless. We were in a situation where our previous apartment had been flooded due to a busted pipe because of the freeze we had and there were repairs to be made. We were out of our apartment for 3 weeks, when we decided to look at a 2-Bedron apartment. It was clean, easily accessible, had a great patio with an amazing view and was available now. We jumped on it and got al of our paperwork to the staff quickly and were approved to move in that weekend! The staff was courteous, explained everything to us, and shows to really care about their residents. They explained where the mailboxes were, the package lockers, as well as the fitness center and pool area. It is nice to have a property manager, assistant manager, and leasing team that care about you and want to give you an exceptional living space. If you're looking for a place to call home that will take care of it's residents and help with what they can and be informative, then you've got to check out Madison at Westinghouse! I love that the community is tucked away in the trees, very close to shopping and restaurants, and is well maintained with the landscaping! come check out Madison at Westinghouse today- come find your next home!

I wanted to update my experience after previously having some concerns, because management really…read morestepped up. I had ongoing issues with my washing machine breaking multiple times, which was extremely frustrating. However, after speaking with Cara, the community manager, I felt genuinely heard. She took the time to go through all of my concerns, was very understanding, and provided clear solutions to each issue. Maintenance acted quickly and had a brand new washing machine installed within just a couple of days, even while short-staffed. In the meantime, they also gave me access to another unit so I wouldn't be without a way to do laundry, which I really appreciated. Cara was kind, professional, and very responsive throughout the entire process. She was also very relatable and made me feel like my concerns actually mattered, which made a huge difference. I really appreciate the effort the team put in to resolve everything so quickly and efficiently.

I'm on the back of the complex which looks out to the Brushy Creek Regional Trail and trees galore…read more The trail itself is 10 feet wide just perfect for biking , rollerblading, jogging, walking ...you name it:) It's a nature lovers dream come true Resident 5 years

Highly recommend recommended, a wonderful place to reside. Residence seem to be very friendly, the…read morepools are clean and I really like how the parking lot is well organized.