I have a complaint about an employee at the Chino Hills location. I was met with horrendous customer service and even was publicly being taunted and made fun of by this same employee while he was speaking with his other associates.
I do not know his name but he is the young man with the black hair styled up. In harsher terms the yuppie pretty boy who treats those he deems undesirable with extreme callousness, rudeness, and pure disrespect. It is not okay for employees to publicly laugh and make gun of customers literally right in front of them. That should be a given. I didn't realize I needed to be in full glamour mode to shop at bevmo. I was not causing any issues, was being respectful, not bothering any in the process, and this man of course makes it his goal to ban me from the establishment for no apparent reason and without explanation.
I had to use the restroom and it was an extremely hot day. My air conditioning in my car had just stopped working. After a long drive I was sweating profusely, and this caused my makeup to smear and kind of get all over my face. I went into bevmo with the intention fo purchasing a beverage but just really needed to first use the restroom. When I get to the restroom I quickly realize that i urgently need to get some feminine care prpducts from my vehicle ASAP, so I quickly leave the restroom and store, grab said products, and return back again to the restroom. The yuppie elitist preen boy with black hair had already started mocking me and making fun of me in front.of other employees which I overheard. Somehow he came to the conclusion that I was intoxicated which was completely false and tells me I am banned from the store and have to leave. I just comply not wanting to waste my time trying to explain my actions to such a pompous, ignorant, close-minded and ignorant individual. I literally caused absolutely no problems what so ever so I don't quite understand the ban. Leaving and coming back perhaps might look a bit strange but it was personal and I did not want to try and explain. However, I was never asked. He just automatically assumed he was right, which is unsurprising given the obvious extreme arrogance of this preppy little elitist pretty boy. I thought I would still be able to buy a beverage even though I looked like hell. Since when did you have to be pretty to shop at Bevmo??
This is terrible customer service. Such an arrogant, judgmental, close minded individual probably isn't too suited for this type of job. I do not know the young man's name, but his condescending arrogance, ridiculously false assumptions, and blatant disrespect, as well as the gossiping and bullying at my expense has truly made me never want to return to this establishment. read more