When I first contacted them, I was a bit hesitant because of so many tax relief claiming what they cant do.. but Better Tax Relief is so reliable, professional and kind. All the staff I have worked with during the process always kept me in the loop. I will be referring my friends and family to them!! Thank you for such a great experience!! read more

PLease don't waste your money on this company, you will loose all just like i did. IRS offered me a plan payment that i couldnt afford. I called BETTER TAX RELIEF , thinking that they will help my case . They asked $12k promissing that they will get my payment lower or half from the offer. Of course I agreed and now 6 months later , no solution, the case still open and IRS amount came even higher . WHAT A SHITTY COMPANY , they should be embarrassed. and close their business. I asked for a refund since they couldn't get a better deal than IRS offered me and OF COURSE they said NO. I saved all my money working hard , single mom with 2 daughters in college and them STOLE my money . I needed to share this before someone gets trapped in the same situation. Any questions , I'm free to talk. 561-289-3944 read more

They are con artist and OVER charge by at least 1k. They harassed me to sign up and let them do my taxes. I did sign up thinking they were Nationwide. They promised they would take care of my taxes etc. When I realized who they were I told them your services are no longer needed. Apparently they have a bad rep regarding stealing customers and that is what they did to me. Then I looked them up on line and you will see scam associated with their name. MNM read more

The fact that this company and its employees don't follow through on their promises, by ensuring expedited tax preparation after collecting thousands of dollars from customers is mind boggling. Not a single time did I get to speak to "my" assigned Attorney despite multiple requests. Instead, I kept getting transferred to multiple departments. Two years later, and over $19,000 in fees without tax resolution is a complete scam. They did absolutely NOTHING to help with my tax filings. You're better off setting up payment plans through IRS assigned officers. Otherwise, use BTR at your own risk, because that title doesn't align well with their work. Such a fraudulent business they run. read more

The intake process was ok even though she was not completely honest how the program worked. Nicholas Gay was very rude and confrontational with my husband and I. When told we could not afford what he presented he stated that 'even a homeless person can afford that' and many more inappropriate comments and questions. He actually got into an argument with my husband. He read off what it seemed to have been a short book and expected us to remember everything he just read, never mind trying to jot down notes because he was rambling so fast, when asked to repeat himself he sounded annoyed. He showed no concern no nothing. I thought the customer is to be treated with respect. I hope the $495 that was wasted for us will not happen to another person. read more

I highly suggest anybody trying to do business with this company that you don't they're fraudulent. They get you into get a loan through a financial institution and they overcharged and if you try to cancel, they won't cancel and you're still liable to pay the loan that they had you take out to file your taxes so beware people don't use them.‼‼‼ TurboTax is five star and they will walk you through and help you to do what you need to do without paying this huge amount of money and without messing up your credit like better tax has done to mine!! read more

I haven't received any papers I have asked for and they have taken 300$ from my account. I'm trying to not be in debt and they just took money for NOTHING. They do this because they know ppl are panicking and now I don't even have food to eat read more

They are SLOW in preparing paperwork. Don't return phone calls and over charge!!! I started working with them in February. It's now August and I do not have a refund! read more

Bad Company - do not get this company to help you with ur taxes. they steal ur money without helping you ... bad experience i have with them . Not trustworthy & not very nice in Customer service support ... i have to report them to the Bureau for stealing my money ... just started with them not even two weeks & they took my money out of my account without my permission.. Bunch of thieves in this company... im sueing them also for taking my money ....they stoled 250.00 from me & did not help me in anyway . Bad service they have !! read more

*****Read the BBB complaints- there are several and just the last few months. Just the sly remarks, expressing their clients private information, shows what a poor company this is. Before giving them any money; if they tell you, they've contacted the IRS make them show you proof. They're not showing it to me now on the BBB complaint!***** I guess it's my own fault for trusting this company. The correspondence was questionable when I had difficulty dialing their numbers to get a recording more than several times telling me it was an invalid phone number; there were a couple numbers that gave the same recording. Recently, I had asked them to stop activity on my account so hopefully be refunded some of my money. I decided to go another route and I would've been happy to just go our separate ways. The company is now refusing to take calls and return any correspondence. To start , they have refused to send me any initial correspondence that they claim that they contacted the IRS back in August. Today I still have not seen that paper. Early September, there was a lot letter on my paystub that I feel they should have been able to prevent if they were actively working on my case. When I told them I wanted to retain an attorney Early September, miraculously, my case was close to a resolution. I have also asked for those papers Regarding the activity they claim to have accomplished, And again, no reply. If you look at my photos closely, you will see there is an email that actually states my file is in review when prior I received I was close to a resolution. I feel I should be entitled to this information since "Better Tax" (and I use the term better lately ), feels I am not entitled to any reimbursement. Overall, the company is very vague about activity and move your case from employee to employee. Online information shows about eight employees and they both about multiple teams, Again, questionable and not very reputable actions. Attached shall see the multiple times I have requested information which I have not received answers to date. I welcome them to post them underneath if they claim to have sent anything. I will also be filing this review with paperwork to the Better Business Bureau and please call me if you have any questions before applying to this company 518-369-1895 read more

Should have researched tax services closer. Failed to keep me informed early in process. Then blamed me for not keeping them updated. Could have done the same thing locally, not long distance. Would not recommend this service. read more

This company is a bate and switch and misleading company. I initially signed up with the jacob telling me everything is taken care of $29k IRS debt for $8k TOTALLY on the first phone call, I repeated are you sure. If so, sign me up and then I was offered a personal loan for $8k with UCFS . I heard from Malika on the three day confirmation phone call and explained I was in my doctors office and she rushed me thru, and I repeated asked to call back, when she didn't call, I tried on the fourth , fifth day to get her she ghosted me for over a week I could write even more extensively but to conclude after talking to Phil, Jacob again then Verica they would not cancel that I didn't want there service and the personal loan with UCFS. SO IM STUCK WITH PAYING $8495 for 36 months for nothing or my credit would be worsen Lewis read more

Better Tax Relief gave me false information to scare me about the threat I was facing from the IRS to induce me into spending $12.5k to have a team of expert tax accountants and attorneys to help me. When I started working with them, I quickly realized the people handling my case did not know anything about tax codes (I knew more). I asked to speak with a tax expert and had an hour long conversation where I found out later I was given incorrect advice. Then my project manager forgot to move my account into the "data complete" category so my taxes could get started. I discovered this weeks later when facing an important deadline. Then when I received my tax return I discovered a huge number of omissions and errors - including not itemizing when it would have saved me money, leaving out essential deductions that I discussed with the tax expert. It turns out the tax expert took zero notes and they weren't in my file. All this was in the face of multiple missed meetings on their end, a complete lack of accountability, what seems to be a purposefully confusing process, and it was all predicated on lies. When I asked when I was going to get the value for my money they said "the bulk of it happens in the resolution phase". I had to use an AI assistant to find all the errors and mistakes in the tax return which were many. This was clearly not an army of experts and the looming deadlines that they told me I was facing were nowhere in my file. They didn't seem to exist. I asked for a transcript of all IRS records and communications and nothing about them getting ready to come after me and having a record of specific assets that they brought up to scare me before I gave them a huge sum of money was in there. It was clear I needed to hire someone else to help me - that the feeling I was not working with a legitimate service was probably true. I demanded a refund. They asked zero questions - which is typical - whenever I spoke with them I would have to say over and over again "Apologies are not solutions. Please give me a solution". My refund demand was deflected with word salad responses, accusations that it was all my fault and absolutely zero attempt to resolve my issue aside from a final email that was titled "Our commitment to resolve this amicably" which included zero dates and more word salad about how it wasn't their fault - oh - and how they had put so much work into my case they had to charge me. But they always said when I was concerned about what I paid for "the bulk of the work happens in the resolution phase" which we never got to. I also said I should not have to pay 12k for teaching their tax preparers on how to do my taxes. That is ridiculous. I am going to have to sue them and file complaint with the BBB bureau to reclaim my money. There are many complaints on BBB. Stay away from this business. read more

I have been working with this agency since summer of 2025 to resolve a tax debt with payments. By december 4 they continued to tell me they are waiting for a response from IRS. Meanwhile i am being threatened by IRS to put a lien on my property and the original debt has accrued over 1,000$ interest. I have had to find another agency and lose all the money I paid them to help me. They did nothing for me and im in more trouble. They do not care. read more

They are over priced and they lied! at the beginning of the two Nani paid $9000 I end up paying $14,000 and they said they would get all if not most of my taxes that they claim that I owed wiped off they only got 47,000 and they just left me in the dark read more

Scammers!!! Don't let them take your money!! They are basically thieves...they mislead you to think it's a one payment solution and before you know it they are asking for thousands!!! They took $800 from me and did something I could have done myself!! They have not returned it time either...after several calls and emails. Don't give them money under false promises!! They stole from me!! read more

DONT GO WITH THIS CO. 1st: issue they verbally told me they could reduce my previously owed taxes to the IRS, its vaguely stated on my agreement but when i asked about this they told me they could not do anything with previously filed taxes. 2nd issue: they were supposed to do my next year that is due taxes, they did extension because we were passed April 15, i provided all the docs required at the end of May but taxes were not done until Sept 25, and they were done incorrectly, so now we are doing them again, and they never let me pay on previously owed taxes, because they told me not to, but now I'm going to owe 2 years of taxes and its going to put me way behind!!!!!!!! and so basically i paid $2500 for them you file 1 year of taxes and they are incorrect and late!!!!!!!!!!! read more

Delayed communication over 5 months and nothing was resolved still owe the IRS same amount and better tax charged me $2400 Not happy with their service Carmen Rivera trying to get some type of credit easier if I would have dealt with IRS myself read more

Unwanted AI robocalls - even when opting out. They claim to be "approved," yet sales can't explain or substantiate it at all. Completely misleading. read more

They smooth talk to get money out of us.... Then abandoned us.... This has been going on for about 6 weeks.... If no more communication with us occurs,I'm filing a complaint with the Federal Trade Commission. Beware... read more

Can't get ahold of anyone. Everyone keeps passing me along. I'm not sure if it's because of the debt amount.

They promised to make a deal with the IRS for my tax debt. They told me there is a ONE TIME fee and they will call me with a plan in few days. After I paid the "one time fee" they told me there is Phase 2 and they needed an additional $2000. They said someone will follow up with me and explain that the first representative misinformed me and to get my refund back. Few weeks later they blocked my phone number and email but I know a way to get in contact with them. This is not going to end until I get my refund. TOTAL SCAM!!!! read more

Total scam, It is impossible to contact a person. All of the direct phone lines are inactive. I saw on BBB complaints, they will not refund any moner read more

I was pleasantly surprised on how easy it was for them (BTR) to help me. I was extremely worried and stressed even and one point thought I was in trouble. there staff is awesome and so helpful. Not completely done with them but will be soon. Thank You so much BTR read more

Aime Nunez was very helpful and made everything really easy to complete my back taxes. she made a stressful situation a lot easier for me.

I am very disappointed in Better Tax Relief at this point. It's very disheartening that when it comes time for them to collect your money, everything goes very smoothly their Johnny on the spot, eager, and willing to help; however, when you have an issue with the IRS, you cannot get a response. I received a notice from my HR department stating that they are going to garnish my wages at 25%, in this day and age is a huge blow. I'm sure many can understand, especially if you're going to Better Tax Relief, to get help. I've called multiple times... At least four or five without any response regarding this matter. I have tried calling on different days and different times of day. I have sent text messages on top of the phone calls and still no response. I've reached out to supervisors and the person who signed me up initially and still no response. I was better off keeping my $7000 and just paying it to the IRS. It seems like at this point. Perhaps this review will help get a response since I did pay them and they promised to help with the IRS... Better Tax Relief this is definitely not better. It's very disappointing. I know you guys are better than this! read more

They lied to get me to sign up with them. They ignored my submission of documents from the IRS and disregarded my requests to contact me regarding same. They didn't update my customer account page and left me to deal with the IRS on my own. They are horrible! Do NOT use them. read more

The service was well. Once you seek their services you will see for yourself.Thank you.

Do not believe these reviews for 5-stars. I am pretty sure they cannot be real. I will tell you that I had less than 50K in debt before I met these guys, and now I have $66K in debt because of their fees, and got no relief from their so-called programs. They will lie to you about their ability to do things, like getting the IRS to postpone your payments and reduce your debt. It is all a lie. Make sure you thoroughly read your contract with them if you decide to proceed. read more

It's the beginning stages looking forward to tax relief . Glad to get a handle on it. Thx.

I just signed up with this company and the main reason I did is because of the phone conversation I had with one of their employees. His name is Riyad. He was professional and friendly, and made the whole experience worth it! read more

Good communication at first then it's getting kinda hard for her to return my text and get my documents sent to me

The way they handled my case was professional. They listened to my situation and developed a game plan to help tackle my tax issue which I've been putting off too long. So far so good. I'll update the review once my situation is resolved. read more

WARNING DO NOT USE THESE PEOPLE!!!!!! On October 24,2024 I signed up to use this fraudulent company to handle a tax situation for me. The representative Sarah Maldonado called and feed me the same sales pitch that has gotten many others. I paid an initial payment of 297.50 to get started but something didn't seem right so I started reading the reviews and I noticed no one was talking about what this company had actually done for this but they were only talking about the sales pitch. But when I did find the reviews of what they had done for people it was absolutely nothing. People were talking about how they asked for refund and never received them as well. Well it's now November 19,2024 and I'm also still waiting on a refund with several emails and phone calls made to these Nigerian scammers only to never get anything in return. BEWARE BEWARE WARNING WARNING WARNING DO NOT I REPEAT DO NOT WASTE AND LOOSE YOUR MONEY read more

Company offered to settle my tax debt and charged me $475. After a review of my IRS records they then advised me that they would charge additional thousands of dollars to complete the program. This company is a scam. read more

Wow, I'm looking at Konstance's review below and this sounds just like what happened with me. I initially spoke to a gentleman by the name of Alex Carrasco who explained the process to me. He told me what my fee was and I accepted. I asked him on multiple occasions if this was the only fee I was going to be required to pay and he said yes multiple times that I asked him the same question. He told me that he would be calling me back in seven days to let me know the outcome of the investigation. When I spoke to the second individual, named Maya, she said I'm sorry that there was a misunderstanding. This was no misunderstanding! This was blatant lie to get or attempt to get my business. Alex never told me that there would be a second caller to spend time on the phone with me to explain the next phase. He made it seem like he was the case manager he would get the attorneys and accountants to do the investigation and then he would call me back to tell me what the result was. He mentioned to me that if I was not satisfied with the work that they did or with the arrangements that they made with the IRS, that I would get a refund. What I got from Maya was completely different. On her phone conversation they had not even done the investigation with the IRS. They had just looked at the facts of my case. Looking at facts of my case and an investigation or two very different things. Maya spent about an hour on the phone with me trying to explain phase 2. At the end of this phase 2 conversation, she asked for another approximate $3100. No! No! No! At this time, I told Maya that Alex had told me on multiple occasions that the fee that I paid upfront was the only fee I was going to have to pay Turns out what Alex told me was a flat out lie. This is very deceptive business practice on behalf of better tax relief. Maya tried to convince me that this was the best for me that they could really help me out blah blah blah, but my response to her was, "If you do not resolve my tax issue, then I will have the $3100 to pay you plus whatever I have to pay in taxes." Again, no! Again, she tried to make it minimal by offering me payment plans, as if that was going to help. I told Maya that I wanted a refund for the fee that I paid them based on the fact that Alex lied to me by telling me this fee was the only fee I was going to have to pay. She told me that the work had already been done. I doubt it! This was all about money and getting money upfront! Again, terrible, terrible business practice. BEWARE: If anyone is considering using better tax relief, save yourself the grief, frustration, and disappointment. Don't do it! The employees are not all honest and they do not practice honest business. Somebody needs to retrain Alex and, by the look of Konstance's posting below, at least two people need to be trained on how deceptive their practice is. Perhaps these individuals get paid on commission and this is the reason why they feel they're forced to lie to potential customers. read more

I incurred a tax debt working out of state. I filled something out online and Better Tax Relief started calling me pretty much all day everyday. They have called me so much at this point that I've basically ordered another phone. I've blocked them repeatedly; they just call from other #'s. I've asked to be removed from their list to no avail. This has been going on for almost 2 months. I just know if my cell phone rings it's pretty much them calling. There are better ways to do business if you really want to help people. I would give 0 stars if I could. read more

They took my money and haven't heard from Sara in a month. Nothing she said she's followed through with. I cried to her I was so happy to have help. People are predators. This company made me hit Rock bottom. DONT USE THEM!! I wish I read reviews first. read more

A-arón was extremely helpful-he really knows his stuff. I would highly recommend this company. Will definitely return next year!

This company is completely and totally a scam. They said they would resolve my tax debt and they charged my credit card $475 to solve that tax debt. They NEVER indicated during the phone conversation that there were additional fees involved. When they came back and told me what the fees were they consituted MORE than 40 % of my tax debt. They never once indicated that my bill would be that high or even close to that. Then the unbelievably harassing phone calls were made to me 5-6 times every single day. This is a bait and switch company that will not disclose all it's fees up front. And then they bully you into paying those fees with non-stop harassing phone calls. They said resolution would take a minimum of 5 months and then they REFUSED to give me any of my deposit back. That's when they got VERY ugly on the phone with me. I would tell everyone in the world NEVER to do business with this company. I will be filing fraud charges with my credit card company. read more