If I could give them no stars I would. I was so disrespected by the gentlemen who answered the phone not only did he curse me out but also insulted me. Never again. Do NOT DO BUSINESS HERE. If they treat a customer this way over the phone imagine how they treat them in person. Now they're saying I never said who I was, and the owner is threatening me to take me to court because according to him I didn't say who I was. Yet he said my first name and called me brain dead and kept cursing me out. But go ahead and threaten me. I will screen shot the email you just sent me. And stop harassing me. Calling me 4 times isn't going to cover the fact you disrespected me John. Remember I am a brain dead fucking dumbass. This isn't a lie. read more

I recommend Better Living Home Care for their respite services. John and his team are very caring and professional. They provide much needed relief from caregiving duties when we need it most. read more

When additional in home care was needed for my parents, Better Living did a fantastic job! But more important was the friendship and daily conversations that occurred with the healthcare worker. read more

Called and worst service ever! Too bad we were looking for an agency to help 4 of our residents for 24 hour cases, and got referred, but whoever was on the phone totally made sure we aren't going to contact them again. One advice if you aren't happy with your business then I suggest you guys don't continue it. There is no business opening in Encino. We truly understand that you are upset with this review, but when we did call for service to help move 4 of our residents at a complex we own you and your staff were not very welcoming. Also beware this man makes harassing calls if you make a review instead of fixing the issue. He harasses with phone calls! Be sure to record the phone calls when he calls! Very aggressive and harassing person!!! read more

This place is god sent , it gave me piece of mind when I found it , and most importantly my mother loves it and anything that makes her happy makes me happy! And it gives me such relief because she's not the easiest woman to please and if she doesn't find fault here I don't know who will. I highly recommend it for your aging loved ones. They offer the highest quality service and Jon and his team are top notch ! They truly have a compassionate , loving and professional staff. read more

I just want to thank john and his staff again for such a great job. They made this experience easy and they were very helpful to us. I recommend them very highly. Thank You! Mazi. Y read more

Both my elderly parents will be needing home care in the near future. I thought it would be a good idea to start searching an agency that would provide this service when needed. I didn't know where to start looking, so I asked friends in the neighborhood who had elderly parents with home care needs. They all suggested Better Living Home Care in Arcadia. I did, and the staff was prompt and attentive. They answered all my questions and I got a sense of ease and comfort knowing that my folks will be in good care when they need it! read more

We used Better Living for our Pappy and were completely impressed by their professionalism and sensitivity and care. They offered the highest quality service of any HHC agency we used. The owner and his team are top notch! read more

After my mother spent 47 days in the hospital she couldn't walk and had to do physical therapy twice a week. My mother lives with me and I was very concerned how I was going to work two jobs and take care of her. My family is from another country and I had no one that could help me. I was even considering leaving one of my jobs to be her caretaker when talking to a nurse she told me about Better Living. Since I was never in this situation I had many MANY questions and the staff of Better Living were very helpful and professional. I've been working with Better Living now for a few months and I couldn't say enough about them. I can go to work knowing that my mother is VERY well taken care of. From her meals to her medication and her personal hygiene I know she is treated with respect. Thank you so much. read more

I have been using Better Living Home Care for over 2 years and they have done a really excellent job providing caregivers and making sure the care is always good. My wife has a brain tumor and the caregiver not only takes care of her physical needs, but treats her like a friend. read more

My mom was diagnosed with Parkinson's and needed part time home care assistance several years ago. We made a somewhat random call from a list of providers given to us by a social worker at a hospital. After several calls, we made an appointment, scheduled the first worker and waited for that worker to show up. She was a no-show. We immediately dropped that company and called another (Better Living Home Care). For almost 4 years, my mother used the services of Better Living Home Care. During that time, she required the services of many full-time, in home caregivers. As her health declined and her needs changed, she required new caregivers to adjust to those new needs. Since the relationship is a personal one, not every caregiver was a perfect fit. But, in each case, the scheduling and assignment process was always helpfully handled by Vilia (works in the office), and her personal attention and concern was always evident and appreciated. While several caregivers worked for my mom, my mom was lucky enough to have had steady long-term help from one of BLHC's caregivers. This caregiver truly cared for my mom and the family always felt that she treated my mom as she would have treated a member of her own family. We were so very pleased that she was able to work with our mom up until my mom's passing. Bottom line, it's hard to need home care. For our family, it helped to know that we had a company to turn to so that my mom could stay in her own home as she always wished. read more

Better Living Home Care is the best home care company with the best caregivers! John and his staff are professional and care for their clients as if they were taking care of their own parents. I would highly recommend them. read more

My Mother, 97 years old, was diagnosed with terminal colon cancer earlier this year, and so my 2 sisters and I, needed a care giving service to help us with her care in the evenings from 10 PM to 6 AM. We contracted with Better Living Home Care to provide this service. Daisy and Julietta were assigned to be my Mom's caregivers, and to each, I give each of them 5 stars for their loving care they gave my Mom, over their few months of care they provided. The problem with this agency is the owner John Donovan. Unfortunately you don't find out his true colors until the time perhaps it matters most, after the death of the patient his agency has provided care for. NEVER did he reach out to my sisters or I to express any condolences for our loss. NEVER! All he could do after my Mother's passing was to argue about the bill. My Mom passed away at about 6 AM. The caregiver was with her when my Mom passed, along with the Hospice Nurse. Not only did John not have the decency or respect for my Mom to give his regrets to her family, he had the gall to charge us for that additional night when my Mom had already passed some 18 hours earlier. In addition there were a number of other nights he tried to charge us for when care was not provided. If I could give this service no stars that is what I would choose. Do not use this agency. At a time when you are hurting the most, the owner will just hurt you some more with his lack of compassion and business practices. read more

I used Better Living for my father's care while he was home on hospice care. His daytime caregivers, Daisy and Lesby, were excellent. Lesby was there with us when my father passed and I couldn't have asked for a better caregiver to take care of him during his final days. The overnight caregivers were a different story. One actually told me to wake her up if she fell asleep. Needless to say, I found it necessary to set my alarm to wake myself up every 2 hours to give my dad his medication. My other major issue with the agency came after my father passed. I reached out to John several times (5 that I can recall) by email and phone to ask for the final bill. I received one response shortly after my father passed saying the bill would be ready in a week. I never received anything. I eventually gave up on reaching out and simply waited for my bill. THREE MONTHS LATER, I received a voicemail on my phone from John stating they emailed me and mailed me copies of my invoice and wanted to try to reach me by phone before sending it to collections. I emailed AND called John and eventually called the receptionist because he didn't respond to my phone calls. I asked for copies of every communication sent to me. Needless to say, I never got copies of such communication. Shortly thereafter I received a copy of the invoice by email and paid it immediately. I had to deduct a portion of the initiation fee. My contract stated it was $99 and they charged $150 on the invoice. The poor communication, inefficient billing practices and lack of quality nighttime caregivers made a difficult time in my life that much more stressful. *UPDATE* Today, 1/31/17, I received a phone call from Better Living's owner, John, threatening to sue me for libel if I did not take down my review. Not once did he apologize for my experience or ask me how his company's services could be improved. Instead he focused on his own self-interests. Truth is an absolute defense to libel and that is what my review is--the truth. I will not be bullied. There are few services more important than the care of an ailing or dying loved one. I hope that my review helps to better inform those seeking such a service. read more

We used this care company and the care givers that work for them during the time my mother was sadly going to through final stages of cancer and needed assistance at home when a family member was not there during daytime work hours. This worked out well as we just wanted her home for the last months rather than in a care facility surrounded by strangers. These situations are never easy and can be very emotional. I feel that Better Living worked with us to satisfy our specific needs, sent good care givers overall, and was respectful and courteous at the end when she finally passed away. We got a direct call from the owner, John, when we first started working with them, and at one point when there was a scheduling issue we contacted him directly and he was prompt in getting back to us and resolving the issue we were having with his office. The caregivers themselves were great, always going to be one better than others and we of course tried to make her our go to, but I personally did not get know any of them in particular. Again, overall a satisfied experience in a very difficult situation and time for our family. read more

I have very dear loved ones in Calif. who needed help in their day to day needs. They needed help and I am too far away to help them myself. Luckily, I was referred to Better Living Home Care in Arcadia, Ca. They were just what my elderly relatives needed; kind, caring and competent services . The reliability they provided gave me peace of mind. Better Living Home Care was just what everyone would want for their loved ones who need help when you can't be there!! read more

Professional and reliable staff..no complaints. Our family's health care needs were met for our ailing great aunt who lived alone. We felt a sense of relief to have reliable caretakers help to ease her burden when she simply could not manage it alone. Better Living Home Care was an answer to our prayers. read more

If these folks could get their act together and provide reliable coverage, I might be able to consider giving them more than one star. There have been several times that a person has shown up several hours late, or nobody shows up at all to care for my elderly mother. There seems to be no way to communicate with these people after regular business hours, nor will they provide a weekly schedule in writing!!!!!! read more