Their customer service skills is very inconsistent & and they don't even care if you are a regular…read morethey'll act like they don't know you. I only go back because is on my way home & gym otherwise I would have not gone back.

I used to live in the area, and we still visit Rainbow when we're in the neighborhood. Rainbow is a…read morefairly large, well-stocked hardware store also selling a good variety of household items. The majority of employees are unfriendly and act like they don't want to be there. If you can ignore this, the store pretty much has everything you need for the home. I believe prices are above average, but this is Manhattan. 2 stars for customer service, 4 stars for inventory. I'll give Rainbow an overall score of 3 1/2 stars.

Fantastic hardware store. Friendly service and a really painless process when I was in a bind due…read moreto a home emergency. These guys are the best!

Excellent customer service. Had a leaky faucet and they helped me pick the part that I needed to…read moremake the repair. Will definitely come back. Highly recommend.

Great hardware store! Found everything we needed, from a stepladder to replacement blades for a box…read morecutter. And the gentleman who assisted us very kindly installed the new blade on the box cutter. Really nice to have this in my mother's new neighborhood. The friendly help was much appreciated. We were tired and cranky, so didn't really explore the store. The sales associate actually found everything for us except the extension cord, which was literally under my nose at the front of the store.

Went here to buy some glue, as we broke some furniture. The store had a good selection of glues…read more The staff was very helpful, but I had the feeling that I was more experienced. I got what I wanted. I probably would go again.

The selection is very good, prices comparable to other places. The service is outstanding. They…read morehave helped when I had questions about what products to use and how to solve various problems.

Jordan answered all of my questions by phone and was even kind enough to set aside what I needed…read morefor my girlfriend to pick up! They're always nice here and prices are fair.

I often have to run errands for my job, and this is one of the stops I end up at. It's such a treat…read morewhenever I go in. They have everything. An extensive selection of lightbulbs to housewares to cute gift options. Each time the staff is beyond helpful. When I go in they immediately ask me what I need. The line is never more than one person long, as someone always hops on a register to assist you immediately. Such a breath of fresh air in a city where most other store employees avoid eye contact to avoid helping you. This store has been preserved in a time capsule.

Boy, my mother would've loved this place. It lacks for nothing, and is prepared to deal with the…read moreneeds of the typical New York city home or apartment. Whether you are cruising the aisles or you have called for help, you are certain to find what you're looking for with the assistance of the extremely knowledgeable team in this housewares shop. you will probably see things there you didn't even know you needed. Believe me, if they don't have it they can get it, and they will see to it that your order is delivered swiftly so that you can get going with whatever project has had you call upon them. A New York institution. Simply fabulous...

I'm surprised I haven't written a review for my local hardware store in Long Island City yet. I…read morecome here for almost all my hardware needs, and I always see the same four staff members working there. The staff is consistently polite and helpful. If you're looking for something and they've rearranged items, all you have to do is ask--they're always happy to help. The prices are reasonable. Sure, I know another place where I can get Krazy Glue as a two-pack for the same price, but I still choose to buy my glue, housewares, and other supplies from Gantry. There is a $5 minimum purchase at checkout, so keep that in mind. Many hardware stores have a minimum anyway, but it's always good to check ahead of time. The store is well organized, although sometimes there's so much to look at that you come in for one item and walk out with several others--haha. Overall, this is a great location for hardware supplies, small repairs, and even some plumbing projects (wink). Tap-to-pay is available, and of course, cash is accepted. Yes, I'll definitely choose Gantry over that other guy across the street (T). Gantry is Panda Approved Customer since 2023 My documentation don't lie

I go to Gantry Home and Hardware pretty frequently for home goods. The selection is pretty good…read morehere, and the staff are nice. When things are out of stock, they're good about updating you on the status or taking requests for restocks. The pricing isn't terrible for the area. I would definitely recommend stopping by if you live in the area and are trying to shop local.

5,000 Miles for a Soap Pump? Worth It!…read more When our soap dispenser pump broke, my better half was ready to throw in the towel and order a whole new unit. But after a little research, she discovered a replacement part existed--and a supplier in New York City had 15 of them in stock. So, what did we do? We packed our bags and flew nearly 5,000 miles from Hawaii to the Big Apple to track it down! Straight after landing at JFK and dropping our bags at the hotel, we headed right over to the shop. The employee who helped us was incredibly friendly. When we told him what we needed, he disappeared into the back and emerged with the part. Since we were there, I suggested we get another one, just in case this one breaks or worse yet, it doesn't work. We were bummed because that was the last one they had (yup they sold 14 in two days). Just glad that we got one and that it worked. If these guys don't have the part you are looking for, I don't where else you would go, as they have literally thousands upon thousands of parts here. BTW, I was only joking as we came to NYC for more than just this part.

Buyer Beware. I…read moreordered a replacement part for my Grohe faucet that cost over $200. After testing the part, I found that it did not resolve the issue. When I contacted the company to request a return, they denied it. Their reason was that because the part had been used for testing and water had passed through it, it could not be returned or resold. I find this policy very frustrating. How is a customer supposed to determine whether a replacement plumbing part works without actually testing it? I am now left with an expensive part that did not solve my problem and cannot be returned. While the company may be following its policy, customers should be aware of this before making a purchase. Be sure to carefully review the return policy before ordering, especially for high-cost replacement parts. In my experience, if the part does not work for your situation, you may be stuck with it regardless of the outcome.

Staff was very informative and helped me find what I needed. I was looking to buy caulk and there…read morewere a few options that they helped me look from and understand what would work best for what I needed. I was also looking to do another project and suggested I do one thing at a time, so even though they could have made more money from me they instead gave me good advice to take things one at a time. A great place overall!

The staff here were friendly and helpful ... but watch out for the prices! I was charged $25 for a…read morecan of primer that's $16 at Ace or Lowe's.

Horrible Customer service! Hung up one me twice and then screamed at me for wasting his time…read morecalling to check if my order was ready as I never got a confirmation email and it had been several days. I went in and got a picture of him! He avoided me, no doubt this is him. They treat the customer like we're trash for bothering them and asking them to do their jobs! So disgusting, horrible behavior. Don't waste your money! You'll leave disrespected, i miss the days when small businesses were run by neighborhood people who actually cared and were kind!

This was the most aggressive and vile treatment I've had in a commercial space in at least 10…read moreyears. I was followed around the store by people from at least four different countries and harassed by the man in the picture. No one offered to help me as they followed with me. When I asked this man why he was sitting on a stack of merchandise staring at me with a walkie-talkie in his hands he went off. Called me "you people" and thought he could demand to know why I came to quote "his" store. "Bothering" him while he was doing his job. Which apparently was not to treat me with respect or asked me how he could help me. He had another associate less than an aisle away behind me. The two of them closed in on me like thugs in an alley. These people should be shut down.

I got great service from rainbow locksmith at the time I needed it most thanks! Would highly…read morerecommend the service

My locker was bad; my super replaced the locker for me, giving me one key - which is fairly…read morespecial: one side says 5RU5, the other side says (c)RU18, 11PZ. I went to Lexington Hardware; the guy told me he has the key which is "almost the same" but no identical. It was too big; it does not go in; i went back to Lexington hardware, the guy polished a little and gave me the money... the key went in tightly.... i think i need to find the same key! so, i searched online; i called Rainbow Locksmith at 338 E 65th street; the guy answered my phone is Joe, he said he has it. i went there.... he found a key but does not say the same things. But Joe told me this is the key!!! I paid big money over $10 with tax; i came back home, checked, it worked very nicely (although it may still be not identical). it is good enough!!!