In a society where trust and integrity are in short supply, SysQuick is a rare find. I brought my…read moreWD Passport external hard drive to SysQuick for service and the owner was knowledgeable, professional, and went above and beyond to try to resolve my issue. I highly recommend this company!

First I took my pc here because I was getting a skipping when gaming, like a 1 or 2 second pause…read more They had it about a week and when I got it back it wasn't fixed. I figured it might be something with the ssd. I bought a new ssd and other components and had them install everything. First off, the wiring was really sloppy. Second, random things that I never had an issue with became an issue after getting it back like when I don't touch the mouse and the pc goes into sleep mode, it won't wake back up. I have to long press the power button and enter through bios everytime. Also, I can't type in the windows search bar, or Netflix search bar or a few others. Idk what's up with that, may be unrelated. Long story short, they had the pc for a good while each time and it's worse than before

If you can get here, this is THE only place to take your computer problems. In a world where too…read moremany businesses are prone to simply take your money and give you "whatever" service in return (like The Geeks?), Sam & Company stands out as a shining example of how things should be. How many businesses these days do you know of that actually combine integrity and skill to deliver what they say they will - and at a reasonable cost? If you read the About section on their website, it mentions personal relationships with customers. That's no sales pitch - it's true. I've only had sporadic computer issues over the years and, amazingly, every time I've spoken with him, it's like talking to a friend. He knows his customers! Couple that with the fact that Sam broke away from the corporate world to bring his skills directly to the public and he's definitely earned my loyalty.

I have nothing but good things to say about my experience here. I took my computer in for service…read moreas I had issues I could not overcome on my own. I found the basic price for service at $99 to be more than reasonable, though I was told that it would take about two weeks for my computer to be diagnosed. I paid the $75 expediting fee and given a timeframe of 2-3 days before diagnosis. I was then happy to get a call from them the next day with the diagnosis and plan of action. The day after that, my computer was ready for pickup, good as new. Overall, very happy with the experience.

Set up a telephone interview to discuss my computer problem via Baltimore PC Repair's website…read more Interview time came and went, they never called or replied to my email.

John is incredible. One of my external drives became corrupted and he successfully retrieved them…read moreall, diagnosed the issue, and made recommendations for future storage strategies. He's in a nondescript street-facing home zoned as commercial, with a large shared parking lot behind him. Buzz the door to come me in and it's obvious he's a busy guy. While there, he listened to my situation, asked great follow-up questions, warned me of the potential outcomes, and was transparent about possible costs and remedies. He's also very personable! He really saved the day. I started sharing some other issues I'm dealing with, using a different machine. His mastery spans across all operating systems, so Mac and Windows clans can rest assured he's got a plan. Can't say enough great things about his small and thriving business.

Ben was super helpful as we arrived not knowing anything we wanted except a computer, and maybe a…read moreMacBook. After browsing with absolutely no pressure to make a sale, we decided we wanted a gaming computer and a curved monitor. Ben was super helpful, asked all the right questions about how we're going to use it, our price range, and what add-ons and capabilities we cared about. Ben answered all our questions with ease, was incredibly knowledgeable, and left us feeling well educated and confident in our purchase. We left with a great ASUS curved monitor and a PowerSpec computer, their personal brand. Can't wait to get this set up and start playing! Thanks, Ben!

I brought a PC with issues in a few days ago. After around 24 hours, I was told my motherboard, SSD…read moreand cooler were showing failures so I decided to let them build a new system. I worked with the combo team to create a package and have them build it. Went home, thinking everything was fine. The next day I called to check for progress on my PC and was told my system was still in diagnostics, which struck me as odd as we had already passed this point. I gave it some time and decided to check again later where I got the same response. I explained that we went and had a new system lined up to build and we were just going to keep my graphics card and my NVME drives. A day later, I was told to come pick up my new system, and as I was paying for it, I felt something was off with the pricing. At some point, they had just decided to put a different motherboard entirely than the notification or telling me which broke the bundle price. After the manager had come over and did some magic they refunded me $200 which was fine and I thought the experience was over and I was not going to leave any negative feedback. That is until I tried playing my system. After starting it up, I had noticed there were some issues instantly. First and foremost, the drive that they had told me had failed and we would not be bringing over to the new system, was in my system. They were supposed to have removed this drive, wiped an NVME, and done a clean install on windows on that drive as they had pitched it to me that this drive that is currently in my system and was in the old system was showing failures and would need to be replaced. I thought that was a strange oversight, but that also was not the end of my issues. I started inspecting my PC and noticed that several of the cables were not plugged in. There was an attempt to plug them in, but they were just left halfway in and bending my pins. I am exceptionally upset at the overall experience as I trusted them and gave them a decent chunk of money in this time, just to be disrespected. I feel like I should just automatically be given an extended labor warranty at this point at the least.

I took tv that did not have picture but did have sound.I took it in paid 45 deposit for him to look…read moreat it. He called later that day saying it would cost 228 minus the 45 leaving me with a balance of 183. He called a few days later saying it was fixed. I came in to pick up tv. He didn't offer to show me it worked I figured he has been in business for so long took my tv home ( if I just would have plugged the tv in whole I was there ) . so I get it home the tv did the same thing . I took the tv back the next day he waited about a week and called me and said he would give me 100 back because he can't fix the tv. When I arrived he was rude, loud and advised me to take him to court for the rest of my money. So believe nothing his website says customer service was non existent and 90 day warranty was a complete joke. Enter at you own risk

Owner was very rude after not fixing tv as he said he would and could. Refused to refund money or…read moreadhere to the 90 day warranty. Do not get your electronics fixed here. The owner is very nasty and obviously doesn't care about repeat business. I wouldn't trust him with a clock radio.

The 1st time hiring someone can be a problem. But I found no reason to be concerned with Chris. He…read moredid a fine job. Thorough and efficient. He ran into an unexpected issue which I thought would add significant time to the job, but he took care of it with only an added 1/2 hour of charged time. Will definitely hire him again.

He mounted the tv to the wall. He did a fantastic job. The tv is mounted at a great height…read more Scheduling was easy. He came on time. He was tidy. His pricing was more competitive than the other companies I contacted and the service was excellent.

Very slow service and poor communication…read more The diagnostic process took far longer than expected, despite my repeatedly following up for updates. Communication throughout the process was poor, and I was rarely informed about the status of my laptop. In the end, I was simply told that the motherboard was damaged and the laptop could not be repaired. If I just wanted a second opinion that my laptop was broken, I could have gotten one much much faster and at no cost. The experience cost me both time and money, and I was left frustrated by the lack of timely updates and clear communication. I can't comment on the quality of their repair work since no repair was performed, but based on my experience, their communication and turnaround time need significant improvement.

They have handled every kind of computer issue for me for several years, from selling me the…read moredesktop and installing it to sending it to recycling for me when it was due for replacement. I have purchased two computers from them now. Phone and remote consultations to fix issues with audio and other performance issues have been really helpful. Always with a professional, patient, can-do attitude!

It was great. Jeremiah, owner of 27Solutions, was wonderful. They are knowledgeable, professional,…read moreknow what they are doing. He explained everything to me about what was wrong with my computer and how to repair it. I was very pleased with their knowledge and workmanship.

Great communication, said exactly what was wrong with the printer and a good estimate of what it…read morewould cost to fix. Fast turnaround time. Highly recommend!