I've used this company several times and they've been professional, courteous, fast and very…read moreresponsive.

The best print jobs in Baltimore. Quick turn around time on orders and very friendly service!read more

This location just opened up a few weeks ago. I stopped by yesterday to drop off some returns and I…read morewas pleasantly surprised by how modern, clean, and organized the place is. It's definitely the nicest UPS store I've been to. They have self-serve kiosks to the left as soon as you walk in. The staff was really friendly and clearly very excited to have a customer! They asked how I knew they were even open so I'm guessing business has been slow so far. I have no doubt things will pick up quickly though. I also learned that the same owners of this UPS location also own the one in the Rotunda which is where I normally go, but this new spot is a convenient location if/when I'm heading south. My GPS was trying to have me make a weird U turn to get here but it's on the corner of Eastern Ave and President St so I just turned onto Eastern and the store was right there in the bottom level of the Avalon. Street parking can be pretty limited in this area but on this particular day I didn't find it hard to grab a spot.

From the owner: The UPS Store #7845 in Baltimore offers expert packing, shipping, printing, document finishing, a…read moremailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Work Printing was terrific to work with! Proactive, great communication, made suggestions to…read moreenhance our printed workbook - highly recommended!

Another great experience with Work Printing! I had more postcards printed and they were finished…read morequickly and look great. The owner is so very nice and responsive, just send him an email and you'll get a quick reply. And maybe you'll get to see their super cute pup when you pick up your order. Can't recommend them enough!

I showed up at this UPS store around 6:20 PM to return a few Amazon packages. Online it clearly…read moresays the store closes at 6:30, but when I got there, I was told I'd have to come back another time because the register was already shut down. Two other customers were also turned away at the same time. I needed to buy a box for one of the returns and was told I couldn't even pay in cash but apparently the register was completely closed before the actual closing time. If the store stops processing transactions before 6:30, that should be made clear somewhere, either on the door or online. It's a huge inconvenience to rush over after work thinking you have time, only to be turned away early. Definitely disappointing and not the level of service I expect from UPS.

I had a terrifying experience at this UPS Store on Boston Street on Saturday, August 23rd around…read more2:50 PM, and I feel other customers should know. I was 30 weeks pregnant and came in to do a few Amazon returns while my husband and toddler waited in the car. I politely asked to use the gray cart to bring in my packages. One female employee said yes, but almost immediately both female employees started sharply questioning me: "How many boxes do you have?" "Is it a lot?" and repeating that the store closes at 3 PM and I should come back tomorrow, even though it wasn't 3 PM yet. To move things along, I asked if I could start scanning the QR codes while my husband loaded the cart. One of the employees responded rudely that whatever wasn't done by 3 PM wouldn't be scanned and I'd just have to come back. A male employee who seemed new tried to help and started scanning my first return, but when a second code didn't go through, the two female employees just stood back watching him struggle, clearly unwilling to help. Feeling frustrated but still trying to be polite, I rolled my items back toward the door and said sarcastically, "Thank you so, so, so much for all your help -- you've been extremely helpful, enjoy your weekend." One of the female employees(Lexi) then said, "F-her, I'm not helping her, she's being rude." When I turned and asked what she said, things escalated. They raised their voices, said they didn't care if I was pregnant, and one of them shouted: "I don't care if you are pregnant, I will smack the [expletive] out of you." My husband came in, worried for my safety, and told me to go to the car. As I was leaving, I saw one of the female employees come out from behind the counter and start throwing our packages. Another customer in the store was so disturbed that she yelled at the employees about their behavior and later gave me her contact information to support a complaint. This incident caused me so much stress that my OB has referred me to a cardiologist. I filed a complaint with UPS Corporate (Case No. C-0319717605), but because this location is privately owned, I was told by corporate there is basically nothing they can do. I was also told the store refused to provide the video footage corporate requested, and that they communicated to the owner to reach out to me, which she has not! As someone who lives in this neighborhood and shops in this plaza often, I now feel unsafe using this location and hope no one else has to go through what I did.

This company is fast and reliable. They have excellent customer service and produce high quality…read moreprints.

Amazing service!! I am a printing newbie and John was so patient in explaining all the different…read morepaper finishes they have. He responded to over 20 emails, and had the patience of a saint. We needed 5,000 copies total of two designs, for a fundraising gala, J H Furst Co, not only gave us the best prices, they also gave us the fastest time for printing and delivery. Robin, who does the actual printing was also amazing, the day of printing my team realized there had been a mistake on our invitation address, we reached Robin, and she fixed the error in record time before printing started. Our order was a time sensitive one, as we only had one week to have the invitations ready and sent. We got the invitations in record time of two days. They have the option for courier delivery, and we took it (5 our delivery with invitations). I can't emphasize how great this company, and the people working in it, are. I will use J H Furst Co for all our printing needs.

This is a completely different store since new management took over a few months ago. Previously…read moreyou could print UPS labels for free, which was a nice bonus. Now they charge $2.99 for the first BW page of anything, which is insane. Other UPS stores within 2 miles of this location charge between $0.33 and $0.40 per page. But the MOST insane thing happened today when I tried to ship a 1-pound package to London and they told me the cheapest option was $375! Needless to say I took my package and left. I went home and logged on to PirateShip.com and entered the requisite information, and it produced UPS international options ranging from $29.07 to $59.64 to get my package to London by Thursday. I will never return to this store unless I am dropping off a package that already has a prepaid label affixed to it, though I wouldn't be surprised if they tried to charge me for that, as well.

I used to come all time time to ship, drop off, get passport photos. Service was great, prices…read morereasonable. That was before the new ownershoo beginning Dec. 2025. Now I go and they are charging over $3 to print a single page. I get charging to print. Paper and ink cost money. Printing a single 8*10 page with a single blacl barcode on it should not cost over $3. That's truly ridiculous. Also while trying to assist me they are on a personal phone call on speaker. I can barely hear what they are saying to me over what this other person is saying to them and they can't hear me to bother to search the email I sent to them because they are too busy having another conversation. This is a grown adult couple and I had better service from the part time teenagers that used to work the front desk.