I was extremely disappointed and upset with Bethpage Florist for the floral arrangement I ordered from them for my niece/goddaughter's funeral services. I ordered " 49 " long-stem pink roses in a standing container with mixed greenery for delivery before the first viewing at the funeral home on Thursday evening. I specifically requested traditional long-stem roses and emphasized when placing my order that the roses be tight when delivered to last until the Saturday morning funeral service, specifically stating that I did not want the roses to look like "cabbage" rose to emphasize my point. I was repeatedly assured that they only use the very best "first-quality" roses, and said I should not be concerned and delivery would be on Thursday afternoon. When I arrived at the funeral home approx. 2 hours before the first viewing time of 7:00 pm., I saw that all 49 roses were completely opened, and all were indeed equally opened and looked like "cabbage" roses, which was exactly what I specified I did not want, and was assured would not be the case. When I called the florist the next morning the justification for the condition of the roses was blamed on the funeral home and I was told that they could not be responsible since they did not have any control over the temperature conditions in the funeral home once delivered. I found this response unjustified and completely unacceptable because there were several ALL rose floral arrangements (from different florists sent by other people), and every rose in those floral pieces were closed and, in fact, the roses in those other arrangements continued to look beautiful right up to Saturday's services, and were not even close to opening as the roses Bethpage Florist used in my floral arrangement. I expected premium first quality roses, as ordered, was promised, and as paid for. This was not the first time I had ordered roses for various types of occasions from other florists over the years, and I never had problems with the condition of the roses in those orders.
Further, I recommended Bethpage Florist to my sister who arrived from out-of-State, for this very sad occasion, and the floral arrangement she ordered scheduled for delivery the same day did not arrive at the funeral home on Thursday, as scheduled. During my early morning call on Friday morning, I let them know the flowers my sister ordered were not at the funeral home the night before. I was told her arrangement was delivered the same time my flowers were delivered Thursday afternoon, and they would check with the funeral home. When my sister personally called them shortly thereafter, she was given several conflicting excuses and agreed to deliver a new replacement before the start of the Friday afternoon viewing time. This replacement arrangement delivered on Friday had wilted flowers and looked like someone had just thrown flowers into a wicker basket. After a subsequent call with them to registered the dissatisfaction with the condition of the flowers sent, they finally agreed to send another replacement between the afternoon and evening viewing hours, but this one even looked worse than the previous "replacement" they delivered. Needless to say, I will never use ( and certainly cannot recommend) Bethpage Florist again. The quality of their merchandise was sub-standard, and certainly not consistent with the amount charged. Their customer service and attitude was completely unacceptable and extremely disappointing. read more