Do not buy a thing from this place unless you enjoy being ripped off! We purchased a $300 Herlihy board a few years ago, and after the first 2 months, the bottom corner started to peel up. We took the board back and after several discussions with various employees, they offered to repair it. The repair was sub par and only held for about a week. The pee finally got so bad, the board was unusable, so for our son's birthday this year, we got him another Herlihy board. Well, we should've learned our lesson.......$300 and three weeks later, the corner has begun to peel! We have been EXTRA careful to not sit this board on the side, and always carry it, but this still happened!! We immediately took the board to Bethany Surf Shop, and showed them what had happened and told them we had only had the board for about three weeks. They asked him if he skims with the board, (which he absolutely doesn't), but even though we said "no he doesn't", the employee said that that's basically the only way that happens (so she basically called me a liar!). Then another employee looked at the board and said "well you can see all the scratches on the board".....ummmmmmm.....duh.....the beach has SAND which the board touches when you ride a wave in. Finally, after all that, I asked if they were going to at least repair the board, to which she then offered to SELL me some glue to fix it myself!!!!!! SERIOUSLY?! I just bought a board from them three weeks ago!!!!!!! What a joke!!! Then to make matters worse, the other employee told us that unfortunately the boards aren't very great quality anymore because they are made out of the country now. GOOD TO KNOW......I wish they would've told me they were selling me a crap quality board BEFORE I shelled out my money to them! NEVER AGAIN!!!!!!!!! They have lost my business forever. Colin Herlihy should be embarrassed by the way this business is representing him. I am extremely disappointed.
***RESPONSE TO Sheila of Bethany Surf Shop's response below.
As you can clearly see from Sheila's response, this company is lacking basic principles of even mediocre customer service. To bring everyone up to date, I did receive a call from the owner yesterday offering to repair the board and even explained how I could could go about contacting Toobs Boards in California to possibly replace the board if needed. I was hoping for a good outcome with this solution and follow up, and was planning on updating my review once a resolution was made.
Sheila, again called me a liar in her response (i.e. "abusive riding"). If a $300 board can't handle 7 days of use during the 3 weeks he had the board of riding in waves......then you can decide if it's something you want to spend your money on.
In response to Sheila stating that I have a "history of writing bad reviews".........all I can say is, I only waste my time writing reviews for companies that waste my time, and........this review is 1 of 2 reviews I've ever written!!!! Lol. Good try Sheila!
Sadly, I did have a glimmer of hope yesterday after taking with the owner, in getting this issue resolved. Unfortunately as everyone can see in Sheila's response, this company treats customers very badly, so I will handle matters differently at this point. Sad that treating customers kindly, and with respect, and using the old adage of "The customer is always right" is not part of their work ethic. Shop here at your own risk. And Sheila, you may want to read the other Yelp reviews that state your company's employees are judgmental and rude, and take some notes on that! All of those reviews outweigh my TWO negative reviews! read more