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    BestRate Moving

    2.3 (56 reviews)
    Open 7:00 am - 9:00 pm

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    In-state moving

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    Reviews With Photos

    Moving day
    Farrah A.

    What a coincidence. I, like Carlos A, had a move planned right before Harvey, then during, then after... An no, I am NOT complaining. I had it easy compared to the rest of Greater Houston. I'm just happy to report that despite the stress and anxiety of not knowing if I could move out of my current home, if I even had access to my new place, if the staff could safely travel, if the roads were open - the list goes on - Alex, the owner kept me posted throughout the process. Thankfully, Best Rate made it happen - just in time for my former ass hole landlord not lose his shit because I couldn't vacate his property during the storm. Or the floods. I know, karma will likely visit him. The crew of 3 arrived on time and were ready to work. They don't have any hidden fees. The quoted rate included almost everything - except the plastic wrap. It's $60 but they charged me $30 since I only needed them to wrap one bookshelf and two nightstands. Not only that, they made an additional stop with no extra charge. Only thing I had to pay was the time as the clock ticked. Just two concerns: I was worried about a mover who was working in leather shoes. Best Rate, I think it'd be a great idea to provide your hardworking movers with proper footwear if they can't afford 'em.

    Mattress ripped on the inside just purchase mattress.
    Moniqua M.

    A good friend referred me this company. I scheduled 2 weeks out. Alex sound so professional and acted with a sense of urgency. Unfortunately., his team wasn't the same. I wanted to get done moving earlier so i ask for 3 men instead of 2. Alex agreed. We agreed to start Move at 10am. I got a call from Alex saying staff was running late. That was no problem. Once they arrived only 2 guys were packing (very slow, moving boxes) . I ask the other two guys, where was the third guy, they replied saying that they didn't know. Guy comes back 24 minutes later with attitude. I called Alex and told him that i paid for 3 guys not two. He asked me to calm down. I knew it was trouble then. They took 11:15-2:10 PM to move a 1 bedroom apartment. Finally we head to my destination. My gps estimate time was 28 minute to new location. THE TOOK almost an hour to get to my place. I had to call Alex! Not to mention they took forever and there were elevator in close Proximity. They were very slow. Then i went out front to see what was taken so long. I got a video clip of the guy throwing my mattress around and taking a break! Finally, the come back with Mattress. They forgot to out my slacks in my bed now its wobbling. And not to mention my mattress is ripped on the inside. Took over 5 hours for my move and they charged me 690.00. When i confronted him, he told me it should be more for a 1 bedroom apartment. Ive never experienced anything like this before. I have pictures and i will be reporting this company. They also cracked my monitor. I cannot add video but i have footage. I called Alex and he said he would call me Friday morning. I told him i would send him pictures. Also alex BLOCKED ME FROM CALLING HIM! Please be aware! I cannot believe this. You guys shouldn't take advantage of people like this. Its more but i will stop here. Please be aware!

    Scratches from the driver's side door of my vehicle. Not able to be buffed out.
    Kay D.

    I was incredibly disappointed in this company. After being recommended by 2 friends I expected for this experience to be seamless and worth recommending further. They did not send regular staff employees, rather 3 recent high school graduates, who were incredibly slow and unskilled at professional moving. It took 7 hours to move what should have taken no more than 4 for items in storage into a home 45 min away. They were 2 hours late with no update until I called after an hour after the scheduled start time They attempted to scam me by adding on an extra "cash only fee" due to covid19 prevention disinfection Due to negligence my vehicle was damaged by unattended furniture, and they were unwilling to compensate. I have obtained the video footage from the storage facility and have already contacted a lawyer regarding filing a lawsuit. Lastly, they refused to start unloading my items at my destination unless I paid for 10 hours. Stating their new policy is payment upon delivery, which was never agreed upon nor did I see in writing. They broke several of my items and I would not EVER use this company again. Unfortunately, so many other people have had excellent experiences with them, but this is the worst moving experience I have ever had.

    Patricia G.

    I just put a review on the BBB site and surprise you are not accredited by them. Seems like false advertising since you claim to be accredited.

    Alex's crew setting up the shuffleboard table for hoisting
    Michael R.

    Affordable, quick, professional hoisting service for heavy 12' shuffleboard over 3rd floor balcony. This table had to be lifted over 40' over the 3rd floor balcony from the outside. I was worried I had to rent some heavy equipment. I contacted most moving companies in Houston for hoisting my 250lb shuffleboard table with no luck. And those that could, were quoting ridiculous prices. From the first visit, Alex was very confident his team can get it done. And with a 5 man crew, they did. Overall, very satisfied, and happy with the move. Best Rate fulfilled my dream of moving my table to where I thought it was almost impossible without spending a fortune. Thanks Best Rate!!

    The Worst Experience I ever had with a Service Provider in my entire life! Don't use this company!!! They literally steal from you! I used them to move a small 1 bedroom apartment a town home 15 min away. They quoted me 2 hours for the move, what I thought reasonable since I barely had furniture, (one dinning table, one bed, one chest, a TV and some boxes). It took them 2 hours to load the truck because they were very slow but then before unloading they asked me to pay for 6 hours. I argued that it wouldn't take them that long but they said that they wouldn't unload the truck if I didn't make the payment and that I could trust that they would refund me if end up been less hours. They took their time to unload the truck even taking smoking breaks and having all the 3 guys to put my bed together. Additionally, During unloading they bumped the chest into the wall of my newbuild house and made a hole on the wall. They called a coworker who came over to "fix" the hole but the damage was done and the wall still looking really badly damaged. On top of that they also scratched other walls as well. The entire situation including the "fixing" the wall that was not fixed, took them 5 hours so they would still need to refund me for the extra hour so I called multiple times and they said they were going to refund me but they never did! Horrible service, overcharges and ruin walls, don't use this company for your own good! I wish I have read the reviews before using them! Better luck to all of you reading this!

    Loaded moving truck with my items before being unload to the new location.

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    1 year ago

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    Alex V.

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    5 years ago

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    5 years ago

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    Alex V.

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    9 years ago

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    Alex V.

    Thank You for the feedback and you review. It is greatly appreciated

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    3 years ago

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    6 years ago

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    4 years ago

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    3 years ago

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    7 years ago

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    9 years ago

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    Alex V.

    Thank You for your feedback, it is greatly appreciated

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    6 years ago

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    7 years ago

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    8 years ago

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    8 years ago

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    3 years ago

    Absolutely the most professional experience ever. Timing, price and overall experience. Thank you for making this an easy process

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    5 years ago

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    7 years ago

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    7 years ago

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    Alex V.

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    9 years ago

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    Alex V.

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    7 years ago

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    7 years ago

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    4 years ago

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    10 years ago

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    12 years ago

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    11 years ago

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    7 years ago

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    5 years ago

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    8 years ago

    These guys were great! They were quick, efficient, and have the cheapest rates out there. Would definitely use again!

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    9 years ago

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    Page 1 of 2

    Ask the Community - BestRate Moving

    Review Highlights - BestRate Moving

    I, like Carlos A, had a move planned right before Harvey, then during, then after...

    Mentioned in 2 reviews

    Read more highlights

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    Man With A Truck Movers and Packers

    Man With A Truck Movers and Packers

    (21 reviews)

    Downtown, Fourth Ward

    There were red flags I ignored and shouldn't have. We called twice and got two different rates…read morewithin the same day. 100/hr cash 120/hr card first rate we received, these rates hiked up to 135 cash 175 card. We did a video call so they can give an estimate, we never received an estimate. The movers came to pack move and unpack. They didn't know they were supposed to be packing/unpacking. I had to call and confirm instead of them. They left my front door wide open and never turned the gate back on so if I hadn't gone back for cleaning supplies my door would've been left open over night. When I told the only guy who spoke English he said "I wasn't the last one out" no apologies just a lazy answer. They never unpacked properly. I started unpacking the kitchen, so they had an idea of where things went. They didn't try, they just unpacked random stuff and threw it in places. Appliances were disassembled which could have easily been put together. My cake stand was in two thrown on the counter top with a box over the glass in an unsafe manner. They said they were scheduled to come back tomorrow and when I called to complain about how the place left they said the job was done and I should've said something before they left. I told them they should leave instead of waiting for me to return after picking up my daughter they told me had to pay. Which understood I'll pay for the day, but the packing job was not done. These are scammers. It's been a long time since I dealt with a business like this but this one beware.

    The worst experience EVER. A simple local move turned into a nightmare. How does a mover lose sofa…read morecushions????? The company was useless when I begged them to ask the 3 men who moved me. No help. All I got for my custom cushions was $75. Just say No! Not worth one star!

    My Mover

    My Mover

    (61 reviews)

    Sixth Ward

    We are Long Distance moving company from California needed help unloading 3 bedroom + garage job in…read moreHouston Texas, tired enough after long drive we were lucky to have these guys helping us out to unload the truck and place everything up in the house. There was over 150 boxes and a decent number of furniture pieces. 3 dudes were fast and respectful, keeping our client happy and moving fast and yet very careful. As a professional mover I can definitely say that these guys worth every penny that they charge, so do not hesitate to call them if you need movers in Houston area. It was positive experience, and we were back on the road to California the same afternoon! Hire them!

    I had a bad experience with this company. I trusted positive Yelp reviews but I am not happy with…read morethe way they handled my move. I used them to load two Upack pods for my move to California. I haven't opened my boxes yet but so far I have identified three broken items. They were very quick but their speed heavily compromised how careful they were with the stuff. It could potentially be a Upack shipping problem too but my impression from their work and also opinion from people who unloaded the pods suggests that this is primarily a loading issue. They came 1.5 hours late for a first move in the morning.I hired them because of their good reviews and wanted to make sure that pods are loaded by professional movers so that minimum damage would happen to my stuff. However, their unprofessional work was even evident before my stuff was shipped. They didn't pay attention to anything while loading the pods. They stacked heavy boxes on top of light fragile boxes, and even while my boxes had multiple arrows on each side showing the top side, they put some boxes upside down! Most of the time I was upstairs giving them instructions for the things that I planned to ship so I saw the situation when they were almost done with loading. I had two pods and only 1/4 of the second pod was loaded so they had enough space to do a professional work but they fully loaded one pod carelessly and most of the stuff that were broken were on the fully loaded pod. Fortunately I used bubble wraps, air bags, and peanuts liberally in my boxes and so far I have only noticed one broken item inside the boxes that I have opened. The workers that unloaded my box in the destination were also shocked by how carelessly they have done the work. Also, the plastic wrap they used was very low quality and got easily broken even when they were wrapping. They basically wrapped some items to show that they had wrapped them and it didn't protect the items at all. Dealing with broken wrap also increased the time they spent wrapping. They also behaved very unprofessionally when it came to dealing with my belongings. I had a couple of extra unused Uhaul boxes and they took it with themselves without asking my permission. Finally, I submitted the invoice to my company for payment and they asked for a receipt too but since they only accept cash, I didn't have anything else. I contacted Jaid multiple times but he never took the call. I used another phone to contact him and he took the call but he said he was having lunch with his kids and he would call back which didn't happen. Finally, I texted him a detailed request for emailing a receipt but he said he can't do anything beyond the invoice. UPDATE: Jaid contacted me after seeing this review and he believes that he has done a professional loading and all the things that have happened are because of the way items were shipped by Upack. He also agreed to send me a receipt soon but he could have dealt with this situation earlier. I added one star because he took the time to contact me although his terms of contract doesn't cover any loss.

    BestRate Moving - movers - Updated May 2026

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