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    Bestfriends pets spaw

    5.0 (1 review)
    Closed • 9:00 am - 4:00 pm

    Services - Bestfriends pets spaw

    Bath and groom only

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    2 years ago

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    Dingo's Natural Pet Food, Self-Wash & Grooming

    Dingo's Natural Pet Food, Self-Wash & Grooming

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    Great services. My Lola was groomed by Meira 3 weeks ago and she did an amazing job, so much…read morepatience. Will be back.

    I wish I could give zero stars…read more We have been bringing our dog to Carissa for grooming for a while. Early on, after one visit our dog developed an ear infection from water getting into his ear. I paid the vet bill and chose not to make a big deal out of it because things happen. We continued going and things seemed mostly fine until today. On Monday they called asking if I could move our Friday appointment to Tuesday. I agreed and brought my dog in at the time they requested, 2:00 PM. When we dropped him off, we asked when they closed and were told 5:00 PM and that he would be ready around 4:45. They normally call when he is ready. Around 4:50 I still had not received a call so I phoned to check. The woman who answered said she would check and came back saying he was ready. We arrived at 4:55. After waiting for a couple ahead of us to pay, we paid and tipped as we always do. Usually they bring him right out, but this time they did not. I walked toward the back desk thinking he would be coming out any second. That's when I heard someone yelling aggressively and cursing at my dog. I looked behind the door to confirm it was Carissa and asked, "Excuse me, are you talking to my dog that way?" She immediately denied it. Another girl was in the room and when I asked, she said "it wasn't me," meaning she wasn't the one speaking to him that way. What made this even worse was that my dog was still on the grooming table being cut, meaning he was not actually ready when they told me he was. It was already close to closing time. She immediately changed her tone and said he was doing great, then rushed him off the table covered in hair. His nails were not finished and the overall grooming job was terrible. But the unfinished groom is not even the main issue. The way my dog was being spoken to and handled is completely unacceptable. No animal should ever be yelled at or cursed at like that. If this is how pets are treated when owners are not watching, people deserve to know. I will never bring my dog back here. If you care about how your pet is treated, I strongly suggest finding another groomer.

    City Bark Thornton

    City Bark Thornton

    (30 reviews)

    I try not to leave negative reviews because I know everyone has different experiences. However, we…read moretook our dog to City bark and signed up for the 30 days of daycare because we have been so busy with work. A week or so later I saw the reviews that said the facility is very dirty and never cleaned. Nearly every time we picked up our puppy he smelled so bad we had to take him immediately to the dog wash next door. On week two our puppy had contracted pink eye. We took him to the vet and got medication which was expensive because they have to do eye staining. On week four we received an email saying a very aggressive respiratory illness was going around the facility. We were concerned and called to ask about this but the staff was very evasive with answers stating that "they aren't vets". We never took him back to the facility again after the email. Three days after he began coughing. We immediately took him to the vet and he was diagnosed with kennel cough. It has now been three weeks and he is still sick. Yesterday he was diagnosed with pneumonia. Our vet bills are now in the thousands from this. We called city bark several times to ask what to expect from other dogs who had been infected but could never get any straight answers. It's been extremely frustrating and handled unprofessionally. Our dog is only 6 months old and not neutered yet and therefore was not allowed in group play so it was contracted just from being in a kennel. I believe this must be from the facility not being properly cleaned.

    I hate leaving negative reviews, but I feel other pet owners deserve to know about my experience…read morewith City Bark. My dog, Bruce, has been there several times before without any issues, so we trusted them with his care. After his most recent stay, he came home with kennel cough. At first, it was just a cough, but within a few days he became lethargic, wasn't eating or drinking normally, and we ended up taking him to the vet. Shortly after, our second dog also started coughing, and we had to seek veterinary care for both dogs. The vet bills have been expensive, and it's been stressful watching both of our dogs get sick. My wife mentioned the situation in the survey we received, and I also reached out directly to City Bark in hopes of discussing the situation and finding a reasonable resolution. Unfortunately, I never received a response. I understand that illnesses can sometimes spread anywhere dogs gather, and I know no facility can guarantee that every dog will remain healthy. What disappointed me most wasn't just that my dog became sick--it was the complete lack of communication afterward. A simple response, some empathy, or even a conversation about the situation would have gone a long way. Based on my experience, I can't recommend City Bark. I expected better communication and customer service when a serious concern was brought to their attention.

    Bestfriends pets spaw - groomer - Updated October 2026

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