Our stay here was phenomenal! I'm very cheap when it comes to hotels and I normally get a motel for like $100, but my spouse got this hotel room for $150 a night and it was well worth the money. Rooms were spacious, clean, good smelling, and the air conditioner was super powered. My kid told me to also relay on here that she's a terrible sleeper and she slept like a baby in that bed last night. Lots of linen options for anyone whether you sleep hot or sleep cold. The windows open and have a window screen to prevent bugs from getting in. The room is very clean and they did fancy, pretty things with the towels and the shower curtain to make it feel a little extra special. There were amenities such as an ironing board, a hair dryer, fairly big size room fridge, a microwave, a desk, a chair, a bench, washer and dryer, shampoo conditioner and body wash, fancy soap and lotion, and more. The pool is big and clean and they have specific pool towels available. The free breakfast was amazing, probably the best one I've been to. It includes Texas shaped pancakes with toppings, lots of condiment options including lots of sugar free options and sugar substitute packets, 10ish different flavors of tea bags, eggs sausage and biscuits with gravy, yogurt with toppings, lots of baked goods including muffins, bagels, Manifesto brand brownies, etc. they had 3 flavors of cream cheese, mini Nutella and peanut butter packets, fresh fruit, and more. They also had fresh, cold water and 3 types of juice. It was amazing as far as hotel breakfast buffets go, and it was complimentary. Everyone working there was friendly and quick and kept up with making sure everyone's needs more met. I got pictures of the food available for breakfast and of the facilities. Lots of parking available. No elevator but the doors are outside the stair shafts and so it wasn't very far to walk to get from our car to our hotel room. The pool has one of those ADA compliant motorized seats for people who need to be lowered into the pool. I think that's a nice touch because most hotel pools don't have that available. Highly recommend, would definitely stay here again. read more

My only negative note is that there are no elevators. At least, none that I saw. Staff was friendly, rooms were clean, breakfast was ready first thing in the morning and seemed hot even though I didn't have any. Overall a nice stay. read more

Best Western Santa Fe - Our greeter lol - Hotels Near Me - Amarillo, Texas

The roughest part of a road trip is thinking, ehh - I think we can keep going another 10 miles - and then you realize- your body is TIRED! We weren't trying to stop over in Texas, but we did and had to. It was already past midnight and we needed a quick check in for our little family and small dog. We called and booked the reservation over the phone, and we had a room under 20 minutes upon check-in. The parking lot was surprisingly small, but we found parking closest to our room. The room itself was as clean as you would hope for! The complimentary continental breakfast was great and they had cute Texas shaped and Texas sized waffles! In a pinch, this was a great option for travelers on a budget! read more

See all

This Best Western location is conveniently located right off of the highway, but it is way overpriced! $160 a night is insane for a Best Western with NO elevator. My room was clean and fine, but definitely not worth $160. The bed was rock solid terrible. Staff were not happy folks. read more

Best Western Santa Fe - The sink is outside of the bathroom. - Hotels Near Me - Amarillo, Texas

Food is okay. Complimentary breakfast(Full) provided. Service is okay. Ambiance is okay. Main lobby is full of love- holiday decor was nice. Thank you. Room is gorgeous. I love the small living room that connected to the bedroom. We were able to relax while watching a movie. When you been driving for 20 hrs + with to different hotels experienced it's like a wow!! But when using towels than has stained and rip, they still let the guest use is disgusting. Be careful of the flooring by the entrance door to the bathroom. It's slippery my fiancée almost fell. Pic's is provided below. read more

See all

Bed and pillows were incredibly hard and uncomfortable. Loud noisy old style heat/ac unit. We checked in late afternoon after a very long drive and unwelcoming reception clerk offered us lobby coffee. I asked how old it was and she said it was from breakfast. Breakfast itself was unappealing. Single slices of bread, some hard, were wrapped so tight in plastic wrap you couldn't unwrap without difficult. Hard half bagels had the same treatment. Yogurt dispenser instead of cartons . Miserable experience. On the way back we stayed at a different Amarillo Best Western costing slightly more and the difference was night and day. read more

It's a best western. Checkin was great and fast. Got a room on the second floor. No elevator, but I can do stairs. Plenty of ice. Bed was very comfortable. Amazing shower pressure. Breakfast was good. Had the standard breakfast fare, but the also had biscuits and gravy! I would stay here again. read more

No issues if you have pets. That's the only thing making this a three star unfortunately. Driving through Texas back to Colorado and we wanted to stop. Food options nearby. Large parking lot for any sized vehicle. Even additional parking for trailers or motor homes. This Best Western really needs a facelift. Everything feels very cramped in the lobby/lounge/breakfast area. They have a pool but it was New Year's Eve so we just slept. Lots of entrances all around the building for quick entry to your room is a plus. On second hand, not a bad spot. The staff was friendly and the hotel was clean. The common areas as well as the rooms were kept clean. Bit of a weird location right off the state road but driving through or visiting family it gets the job done. Not a complainer bed or pillow wise personally. I slept well after driving up from Dallas. Television had a ton of channels to choose from. Thanks for the memories 2019. It was weird to be in Amarillo Texas with the hotel called Santa Fe. Oh well. read more

Best Western Santa Fe - Pet policy. - Hotels Near Me - Amarillo, Texas

See all

Stayed here again last night. Clean. Everything looked new and sanitized. Friendly. All of staff is friendly, but especially the breakfast. Comfortable. After spending a week in Branson on a hard mattress and horrible pillows, my bed was like heaven. I slept like a baby. Delicious cookies at checkin. BEST breakfast-crisp bacon, tasty scrambled eggs, homemade biscuits, and gravy, and other options...YUMMY! Deducted 1 star---no elevator. read more

Clean, air worked great, super helpful staff and never had to wait for check in like most places. Shout out to Martha for a great breakfast! We came down late at (9:30a) thinking we'd only get coffee, but that wasn't the case at all!! We had all the goods and we appreciate how clean and stocked everything was. Definitely would stay here again while traveling. Many thanks! read more

Staying here for 1 night on a road trip while covid 19 . Overall the room is comfy and well equipped, they serve breakfast in a grab n go bag which is a nice touch . I was gonna give it 4 stars , how ever , I found a hair on the toilet before we even used it . I expected that during the pandemic hotels wold work extra hard on cleaning . read more

Best Western Santa Fe - Hotels Near Me - Amarillo, Texas

This particular Best Western was probably the best I stayed at on my recent trip. It is easy to get to right off the interstate. I called ahead to request a first floor room the front desk clerk said that would be no problem at all. She was extremely nice and accommodating on the phone. I arrived and there was a new front desk clerk but he was well aware of my request for a first floor room and had my keys already ready to go. He acknowledged my status within the Best Western frequent stayer program and made sure I was well accommodated. The room was very nice and the bed was extremely comfortable. What a great place to stay. read more

I was so pleased with my experience here. Andrea was working front desk and assisting with breakfast, offering high quality, personalized service to every single guest. They individually wrapped the breakfast items and had someone cooking scrambled eggs to order. Very impressed with the freshness. We were provided with toothpaste & mouthwash upon request. The entire process was so easy. The only issue I found was that the comforter is very thin so you will need to bring or request an extra blanket! Overall the room was very nice! read more

Best Western Santa Fe - Cooking fresh scrambled eggs to order. - Hotels Near Me - Amarillo, Texas

See all

Kelie or however you spell her name at the front desk is one of the most un-helpful and inhospitable hotel receptionist I've met. I've worked in the hospitality industry and I would never be so unwilling to be slightly helpful or help to correct a mistake. My husband failed to make sure the room we booked in hotel that advertised as pet friendly was actually a pet friendly room. When I arrived after driving 12 hours with two dogs, she said "your room isn't pet friendly and I'm all booked up. I can't recommend any where in town." (AKA "I don't care enough about my job to make sure the people who book with us are happy when they leave, especially if they aren't going to pay me for anything.") Like what kind of customer service is this? read more

A week after returning home from a 24 day roadtrip, we realized that were missing a piece of luggage: a Vera Bradley duffle bag which contained my wife's Olympus Mirrorless Camera, two lenses and photo memories from 2-months of travel. We contacted BW Santa Fe Inn on the 8th day after our one-night stay. We were initially told that our luggage had been held for a week, and then put up- stairs in a locked storage room. We attempted to contact management at least six times during the next 3 days, to make arrangements for payment to ship our dufflebag and contents back to us. (No return phone calls from management.) When I finally reached a manager, she said they'd tried to leave messages, but my wife's voicemail box was full. (If so, why not text message us??) Then, she told me that they donated our luggage to Good Will (and never looked in the bag ... ?) Research shows that hotels/motels have specific handling procedures re: lost and found items of obvious value: and typically hold them for a minimum of 30 to 60 days. BW Santa Fe Inn mgt saw fit to "donate" our goods in only 8 days! (We contacted Goodwill, and were told by their management that our VB duffle bag and contents were never received at their store. In the last 4 months I've been in contact with BW Corporate, Amarillo Convention & Visitors Center, the BW Santa Fe Inn Owner/Franchisee as well as the aforementioned manager. She recently acknowledged "the mistake on our part" in a letter accompanied by a new VB duffle bag. No comment about camera, lenses & priceless memories. read more

Recently stayed here on a road trip. The location was clean and well kept. They did not have a good snack selection sadly but it's a small hotel and not something that makes or breaks the stay. The rooms were exceptionally clean and comfortable. The only negative was they seem to ignore the front desk phone when trying to get the operator, or ignore you when you stop by. Otherwise, the trip was good. read more

The place was very clean and comfortable. And for a small hotel, they had a great breakfast with bacon and waffles and eggs and potatoes. The pool was clean and security was always patrolling so I felt safe. The workers were all very sweet as well. We were with our family and we all were happy we stopped here. read more

Thin walls so the room was very noisy and the bathroom sliding door is a challenge. The breakfast was not good. The employees work very hard to keep the place clean but the staff at the office are usually not at the front and when you give your phone the spam calls become a problem. I will not be returning read more

Very clean. Looked recently updated too. Room smelled great (a big issue with me in hotels). Thermostat worked. They had someone working the continental breakfast to ensure that you had a real (hot) meal as well as grab and go if you preferred. Check in was a breeze and lasted approximately 60 seconds. Will definitely stay here again when coming through Amarillo in the future. read more

TRAVELERS BEWARE!!! The room was okay. Service was okay. What wasn't okay was that our car and Uhaul truck were broken into in the back parking lot. The police said they are out here all the time because of break-ins to trucks and trailers, moving trucks, etc. and that they have recommended several times that Best Western secure their back parking lot where large vehicles and trailers must park. I'll attach a photo to help you understand why you should NEVER park your vehicles here. There's a field behind the lot (no fence, no lights) with large dirt mounds to hide, and a dirt road leading right up to the lot from another street. Anyone can do what these thieves did, which was to use that dirt road as an exit. In the photo you'll see some of our belongings along the dirt road exit. I understand this isn't technically their fault, and BW cooperated with the police by giving them access to security footage from the main building. However, the cameras are too far away and the lot is too dark at night to get a good image of criminals breaking into their customer's vehicles. In fact, the officer said a similar vehicle to the one on the camera footage was reported at another break in there, but they know how to keep their license plate out of view of the cameras and also how to stay hidden in the dark. A truck comes by, cases which vehicle to break into, they drop off the thieves in the dark corner of the lot, and they pick up the thieves back on the dirt road after the crime is committed. Translation = These scumbags know they can get away with breaking into vehicles here because the security measures suck, so they hit this place on a regular basis. read more

Best Western Santa Fe - Here's the dirt road thieves use to get in and out of the back parking lot without detection. - Hotels Near Me - Amarillo, Texas

This place was disgusting and far from being a 5 star hotel. More like a roach motel. We lost money there. We did not stay. The website is a total lie!! Not worth the one star! Highly NOT recommended! read more

Friendly check-in. Breakfast was O.K. Slept well due to comfortable bed and quiet. Unfortunately no coffee cups and dirty coffee maker, so had to travel downstairs for coffee. read more

Wow! What a gorgeous room. And facility overall. A little hard to find missed it first time but after getting our gas, we found it in no time. They have all the wonderful amenities. An indoor pool, fresh coffee 24 hours, laundry facilities, room service, fresh baked cookies, and a hot breakfast. We got a great discount with AAA and rewards membership. It almost made me want to stay forever, it felt so cozy. After a long day of driving it was nice to have an upgrade from the previous night and the extra cost was minimal. I don't think you can go wrong with Best Western. Especially here. read more

I usually use Best Western every time I travel, however, this last experience was pretty upsetting. My room was clean and the location was ideal, but I prepaid for a 2 night stay then was charged an additional 124 dollars after check out because their pricing changed. At check in, i was assured that my card would not be charged again unless their was damage to my room. There was no damage, and when i called to follow up with the additional charge the employee assured me it wasn't a damage charge, just an upcharge because their prices change overnight. I understand that for the most part, but i would suggest making sure all staff are on the same page because it's frustrating being told no more money is due then getting charged an additional payment. For a 2 night stay i almost spent 400 dollars which seems unreasonable but it is what it is. read more

Oh dear. I don't think I slept for more than 15 minutes at a time without waking up. We hadn't planned on staying in Amarillo, we just hit our target for that day very early so we kept on driving. Amarillo is basically the last bit of civilization for 90 miles. So either you stay the night there or you make a trek across a desolate part of Texas. In retrospect I kind of wish we went with desolate Texas! I seriously thought our car would be broken into and all of our belongings would be gone. I wouldn't walk on the ground without shoes. I wanted to put a towel on the pillow but I didn't think it would change things. I remember last time I stayed in Amarillo it was at a Hampton Inn I think. Stay there, no matter how expensive it is. Oh, and I do not understand how the Santa Fe Inn is in Amarillo. You figure that one out. read more

Best bang for your buck that I've been to in awhile. The rooms were clean and the breakfast was good! Can't beat the price if you're just looking for a safe clean place to crash while traveling read more

Very clean, above average. Glad to see the quality of the BW's in west Texas. We're going to follow Route 66 today. Nice motel gets you off to a good start on and all day trip. read more

Should have checked this place out before I made the reservation. I'm glad my AAA dropped the rate by $40.00. This is the first hotel I've ever stayed at without a single picture of anything in the room. It's a little depressing. Reminded me of Nick Cage in Leaving Las Vegas. A place you come to drink yourself to death!! I hope the breakfast is good!! The wifi is free and works so that's a plus. I just noticed there are no lamps on the lamp tables! I think they were robbed! read more

Best Western Santa Fe - Hotels Near Me - Amarillo, Texas

Okay. I'm pretty sure this is the last time I'll stay at Best Western. I can find a room somewhere else that is just as nice for less. This place DOES NOT have an elevator. Would have been nice to know. I had to drag a very heavy suit case up 2 flights of stairs. So if you plan on staying here, stay on the first floor. After driving 8 hours in heavy rain I was exhausted, so struggling to get my bag to my room was the last thing I wanted to do. On top of that it's not in the best location when you're both tired AND hungry. The guy at the desk was very nice though. read more

Well, the building seemed nice, but we got a rude awakening when we laid down on the bed. It was as hard as a rock. I have slept in a lot of hotels, on really nasty beds, but this one was the worst. I couldn't sleep through the night and by morning my back was completely messed up. When we got up in the morning and went up front to dine at the "Deluxe" continental breakfast we were greeted by one of the weakest continental breakfast offerings I have ever seen. The orange juice machine was broken, they had a few bagels, muffins, and biscuits and gravy along with the obligatory coffee. All in all, I am disappointed that I paid $59 a night to stay there and I definitely won't again. read more

We stayed here two times, once on the way to Colorado, once on the way back. The breakfast isn't impressive. The rooms are very bland. Some rooms better than others in cleanliness. However, they allowed us to have our Great Dane :) $20 extra for a dog in the room read more

Great property. Appears to have been recently remodeled and it is beautiful. Would give 5 stars, but I felt it was a little overpriced. Would definitely stay here again. read more

Great stop in Amarillo. Very nice staff, clean rooms, wide variety of hot breakfast, pets welcome! And they even sent us with some grab and go bags for the road We will be back ! read more

Best Western Santa Fe - Healthy Grab and Go bags - Apple water muffin and granola bar - Hotels Near Me - Amarillo, Texas

Mom and I stayed here on our travels and it's a beautiful hotel and pet friendly. We recommend them.

Pretty good hotel. My room kind of smelled musty but it wasn't overwhelming. I thought the breakfast was excellent. The inside of the hotel was updated and nice. read more

Best Western Santa Fe - King size room - Hotels Near Me - Amarillo, Texas

Normally I would give this hotel 4 stars. We were a little skeptical after reading about someone having their car broken into but took a chance. The front desk person was very sweet and the room is great. Very large, clean and all well equipped room. I am only giving this hotel 2 stars due to the worst internet connection I have have had in a long time. The connection was so slow I could not get anything done. Not happy! read more

Where does Best Western find the people who work their front desk? Checked in and found there is no elevator. Room is okay but not the quality of a BW Plus. WiFi stinks. Keeps dropping me. Called the front desk and was told to try again. No help. The computer is getting a strong signal so the problem is with the bandwidth; not near enough. Had trouble sending and receiving email. Could not browse the Internet at all. Not useful. Hotel is very near highway. There is a lot of noise. Room is small and lighting is poor. Fan in bathroom sounds like a 747 jet engine. The back door is taped open so that it can't be locked. Safety and security problem. Breakfast was green scrambled eggs, juice that was barely colored water. Nothing special. read more

What's more fun than staying at a hotel where the wifi doesn't work , the curtains don't close, and some of the furniture is missing? I'll tell you what.... The excitement you feel when you lay down to rest and discover your bed feels more like a box spring than a mattress . It's only a truly hard and completely unforgiving surface like this that will allow you to drift away and tune out the dirty, nightmarish world you just payed to enter. So thank you best western Santa fe! Thank you for the back pain... My bad mood...and mostly the layer of filth that now feels like it's a part of me... read more

On my drive up from Louisiana stopped here. Room is clean, big. Only draw back is that window faces highway and you can hear the traffic which sucks. The parking lot sucks not many parking spaces. Their breakfast is way better than most breakfasts in other hotels. Scrambled eggs, sausage, waffles, cereal, fruits, yogurt, juices, bread for sandwiches, I was pretty impressed. Staff was really friendly would definitely stay again read more

Very nice property! Veronica at the front desk was very welcoming to me and my two hounds. I appreciated the pet relief areas. I felt safe staying there. read more