This place is usually booked for massages. I'm always so exited when im able to make an appointment especially when I have knots in my back and able to come in for a great massage! read more

Best Estie Day Spa - Skin Care Near Me - Mesa, Arizona

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Don't ever use a purchase Groupon here for a couples massage. Whoever I spoke with to schedule the appointment made me feel like garbage because I paid for my service through Groupon. First and last time I will ever use Groupon. How rude of you to make a customer feel like that, not everyone is cheap. The money saved would have been a nice treat to give to your massage therapist. I was actually using this as a way to get my husband to try it out and get him to start booking bi-monthly massages with me. You lost out on a consistent customer booking because "God forbid you treat a Groupon customer like a normal customer" why would me paying for your service make it any different than a regular customer? Why do I have to wait over a month to book an appointment? Usually when people buy something they want to use it in a reasonable time, 2 weeks is reasonable anything over, then obviously your business needs to either stop booking new clients or possibly open a second location. Whoever is running the spa seriously needs to learn more buisness skills and ediquete. Your obviously not the type of business I want to be a client to now because if you treat clients like that and your actions are of those you just showed me, then I want nothing to do with your establishment because I wouldn't trust you with my health and body if you can't run and manage your business properly and professionally. I never, I mean never leave bad reviews and actually never leave reviews very often, for me to get on both Yelp and Google and leave a review...is seriously not good terrible customer service and shame on you for even offering Groupon's and wasting people's time and money. I'm out money now for a service I paid for and couldn't redeem and won't redeem even if the chance was given in a more reasonable time. I'd rather waste almost a hundred dollars, rather than book an appointment almost at the end of July! Take your Groupon offers down unless you specify your company won't redeem the Groupon for at least 30 days. A good company sets the customers expectations correctly prior to taking their money. It's like a trick, "Our Company is promoting a great deal, however, just kidding, your garage because you opted to save money and now we think your garage so you get to sit at the back of the bus" Basically the message is clear, obviously I'm not good enough to book right away. I bet if I came in there and waved a stack of hundreds you'd make time right then and there. Whatever happened to humanity and kindness? I could buy your spa if I wanted to. You should really think about how you pick and choose clients or customers and not be so judgemental. You lost out on a lot of business. I spend at least $500 a month on facials alone. I was on your website getting excited because I thought maybe I could find a spa with massage therapy too, but now I guess I just have to find something else and I'm more than happy to keep looking now. read more

My partner n I had our appointment earlier this month on Feb 2nd! It was the first massage for both of us and it was a lovely experience. We ended up getting a membership and look forward to returning. Tai, Mariah, Joy, Brooke, and Fernanda deserve all the praise, they made us feel welcome and comfortable. Can't wait for our next session:) read more

The facility is beautiful and well hidden in a strip mall. The vibe is calm and relaxing. While they have separated rooms, the sound barrier is minimum and interrupted the relaxing for me. Mariah was very attentive to my specific knots and stress areas. As she said "you are in good hands!" The Spa wants you to be a member and offers no contracts and easy cancellation. They offer many services. Recommend checking it out. read more

My wife and I took advantage of a Groupon for a couple's massage at Best Estie Day Spa. They offer massage and skin care services as well as monthly memberships. Their licensed massage therapist's and Esthetician's are there to educate and assist in your health and wellness. My masseuse Terri B. Is well versed in various massage techniques using a combination of Swedish, deep tissue, acupressure, and trigger point massage. They begin by taking a client history to determine problem areas, and then they use the knowledge to customize your massage. Besides Groupon, they have some great introductory offers for new clients. The atmosphere is inviting and comfortable a beautiful Day Spa and we recommend them highly. read more

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Amazing place to come when you need a good massage. The 50 min massage is usually a good amount of time for me but they do offer a 90 min massage. Lots of options. read more

Amazing well rounded spa that offers the perfect balance of affordability, flexibility and quick appointments.

it seems like the whole process felt rushed as our first time there, and as far as the massage itself it felt like nothing was done, we were expecting a full massage, with add ons, and it felt like they did just the add ons. Both the therapists were not good, and one of them talked too much in the session/was sick, we could not relax, and we were told that there's not enough time. We never got our aromatherapy either. Very unsatisfactory visit. read more

If there was an option for 0 stars, I would choose it. I have been a customer of Best Estie since 2022. I would go there for both massages & facials. I was told that -as a member- I would keep my same pricing from the beginning. They have NOT honored this agreement. They have raised their prices twice without notice and regardless of my membership, The situation was handled poorly, loyalty was not a consideration, and the validity of the agreement was overlooked and not addressed. Below is the email correspondence between the owner and myself. My Best Estie Membership/Subscription/Account Good Morning, I just saw that the price was increased on my most recent withdrawal from Best Estie from $64 to $70.  I have been a member with your spa services since after my husband died in 2022. My first price I was paying was $59. I was told from the beginning that as a member, I would keep my pricing. I don't understand why this agreement has not been kept? Please let me know how this can be remedied. Look forward to hearing from you. -Dalila G Hello, yes in October 2023 the price was raised from $59 to $64. The price was raised again in November of 2024 from $64 to $70. We added a credit to your account for a massage or facial for the inconvenience this has caused. Thank you.  -Best Estie Owner So are you saying that this price would stay at $70? -Dalila G Correct -Best Estie Owner Ok, I will need to stop my subscription. How long will I have to use my credits? -Dalila G Okay, no problem. We also have an option to pause the membership. Would you like to pause the membership for a while? -Best Estie Owner No thank you. I will not be choosing the option to pause the membership. This membership has not kept its side of the agreement -in spite of me staying after the first increase- so I know I can't  depend on things being any different. This is really disheartening for a customer that has been with you since 2022. Please let me know the timeframe I'll have to use my existing credits. Thank you. -Dalila G Okay, no problem. We will get the membership cancelled for you. There is a required 1 month written notice to cancel so there will be one last charge in December. You will have 60 days from the last charge to use your remaining credit. You can always sign back up in the future. Thank y -Best Estie Owner Good Evening, I will start by saying this is VERY POOR customer service. You did not acknowledge the validity of any points I shared throughout this email exchange. Further more, you are telling me that you will be charging me for another month because you require 1 month written notice when you DID NOT give me -as the consumer- the same courtesy when you raised your prices TWICE! I am VERY DISAPPOINTED by how this was handled and as a result will be leaving reviews on every platform which will be accompanied by this email correspondence.  -Dalila G No problem. We can make an exception for you and waive the notice. Your membership is now cancelled. Thank you.  -Best Estie Owner read more

We received a couples massage as a gift. I have been trying to get a hold of this spa to book an appointment, but my calls would end up going unanswered. I finally get a call back the second week. During this call I find out that there are all these rules and stipulations on how I can use said gift. I wish that these rules were all printed on the Groupon initially and so that I didn't have to go looking for or calling them for two weeks just to get an answer only to be told that I cannot book an appointment for 30 days out, but not only that it has to be between Monday and Friday. While I am sure this spa has great spa service. The way they handle their business is unfortunately unprofessional. I hope that in the future that they disclose all that information on their Groupon, so whoever purchases can make an informed decision whether it is a gift or for themselves I'd also like to share that when I finally was able to speak with someone, they were very rude and sounded condescending. I wish I could share a recording of the call here. I was so happy to hear back from them and finally scheduled an appointment only for the individual on the other end who was a woman to be rude from the beginning. I politely declined and will go elsewhere. read more

Susie is a fabulous esthetician. She's very informative and exceptionally sweet: I always love coming to her.

Another wonderful massage. It was extremely relaxing and significantly reduced muscle tension. I highly recommend Tai.

Mariah is amazing and knows how to work any body and all tension she is my go to gal all the time at Best Estie thank you for all you do

They get 3 stars because the staff was polite and I got a screaming deal on Groupon. I booked a deep tissue massage and got a Swedish massage. Still felt good so I don't want to sit and complain; however, it didn't help with the issues I was having. It's weird that you have to sign a waiver. It's difficult to find. The staff tries to sell you on packages, almost to the extent of a timeshare . They told me that the massage I got would be $115 from now on unless I signed up. That is LAUGHABLE. I suppose that's why they are needing to drum up business through Groupon; that's outrageous pricing for a 50 minute massage. read more

So when I get Mariah as a massage therapist she is amazing. Today I spent an additional $25 for cupping and I don't think it was done right. The last place I had cupping done they would heat the inside of the cups with fire and it left me with marks on my back. It was done that way to release toxins and help relieve the knots in my back. Today the cups were just placed on my back and I don't feel any different then when I got a regular massage. Mariah is an amazing masseuse. But I think I'll skip the cupping next time as I feel it wasn't done correctly and didn't do anything for me. read more

This place does not have good business ethics. I now see why they had bad reviews. I purchased a Groupon. They never answer the phone to schedule. We had to go in to get ahold of someone. Dalia took my voucher number to schedule, she then scheduled my appointment. Then literally 20 minutes later I received a text that my appointment was canceled due to not being a first time customer. This was not stated to me when scheduled, nor is it stated anywhere on my Groupon. DO NOT GO TO THIS PLACE. THEY ARE NOT HONEST. read more

Best Estie Day Spa - I went to get a refund but I can't since the business redeemed it and then canceled on me. - Skin Care Near Me - Mesa, Arizona

Mariah C was my massage therapist. While I was waiting for my massage, the front desk girl told me that my therapist was running late. About 8 minutes after my appointment time, Mariah came into the spa in her street clothes which was a low cut top and a cardigan. A few minutes later, still wearing her street clothes, she calls me back for my massage. As we are walking back, she apologized for her tardiness and explains to me that she was at Red Robin on her lunch break. She continued to ramble about a gift card and then admitted to having a few drinks but said " she was 'good' and will still honor the full time of my massage".. I told her absolutely not and Mariah had the nerve to look at me like I'm being unreasonable. I discussed this with the front desk girl and she said she was escalating it to the owner.. As a longtime member of Best Estie, I am absolutely disgusted and disappointed with this situation. This spa was great at one point but has been on a decline for the past year. I do NOT recommend Best Estie. read more

Tai is the best I've ever had! Great service and good timing. The room ambience is very calming and relaxing. Tai is very good at hearing my needs and following through with them during the massage.10/10 always recommend! read more

Best Estie Day Spa - Skin Care Near Me - Mesa, Arizona

Joy did an AMAZING job finding "problem" areas and fixing them! Enough pressure but not over doing. My husband felt and walked better immediately! read more

Best Estie Day Spa - Skin Care Near Me - Mesa, Arizona

I received a facial from Susie and had a wonderful experience. My skin is usually sensitive to a lot of products but she took her time with me to answer my questions, and to formulate a plan to best meet my skin care needs. She is very knowledgeable about skin care and I learned a lot from her to help with my daily regimen. I'll be returning to see her again soon. Thank you! read more

Best Estie Day Spa advertises through Groupon which is how I discovered them. I purchased a voucher for my mother through Groupon on May 9th with the agreement that it would expire by September 6th, 2021. When we called to schedule an appointment, the booking process was nearly complete. When we then mentioned this was through Groupon, owner/operator Michael Day informed us that they are only accepting a number of Groupon vouchers per day and had no availability before the expiry date. His response was to contact Groupon with any complaints. Unfortunately, this AZ business is not one that I feel good supporting at this time. Hopefully the owner changes their operational ethics moving foward. Edit: Despite the response below, my mother received the attached notice from the company not long after I posted this review. Apparently this bad review is not something they're interested in rectifying (see screenshot for their text response) read more

Best Estie Day Spa - Groupon voucher that was not honored - Skin Care Near Me - Mesa, Arizona

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I joined the Day Spa and their services to treat myself since we all deserve pampering. My absolute favorite massage therapist is Joy. I hate letting you know this since you will request her and possibly make her busier than ever.. she does energy work and really helped my sore shoulder doing an energy pull on it read more

Best Estie Day Spa - Massage room - Skin Care Near Me - Mesa, Arizona

Wow!!!!! Teri is fantastic!!! I can't possibly recommend her enough. I am kind of tricky to deal with when it comes to massage and she has it dialed in perfectly. Listens very well to what you want. The business is also very well run and it's a pleasant experience from start to finish. read more

I bought a couples massage Groupon and I could not get through to anyone to book the appointment, but the Best Estie Day Spa redeemed my Groupon and because they did that I cannot get a refund... service was never rendered. read more

Avoid. Reeks of a scam. Took me 3 months to get ahold of a person to make an appointment after purchasing a Groupon, and then they tried to get both the Groupon redemption code and my credit card information over the phone to book the appointment. Absolutely not. read more

The first time they cancelled my appointment because the girl called out that day. I drove there walked upstairs with my sore back & told me it was cancelled so I rescheduled. I went in the other day, 2nd attempt & they gave me a guy which I requested a girl. So I have my 3rd appointment scheduled next week. I hope it's good. Because this is pretty bad. No wonder they need to advertise on Groupon. read more

Dalia! Have to say her name first, because she was my first experience at Best Estie, and I saw her again today for a massage. She is so amazing, best and most healing massage therapy I have ever had! I have a lot of discomfort from my sacroiliac joint - pain in the butt literally! And it goes down to my knee, sometimes affecting the sciatic nerve and going all the way to my foot. She just works some kind of magic! Just enough pressure without being too rough. She's hits all the right pressure points, and she's a sweetheart. Go see her! I also have had acupuncture with Dr Rosa, and loved it. It was a bit of an out of body experience, difficult to describe, but interesting. I've had facial peels and facials. I saw Susie today for a facial, and added the enzyme treatment. She was excellent! Great mini massages on hands and shoulders between the facial treatments. Michael (owner) is who always answers the phone when I call to schedule, and he has always been extremely pleasant. I truly appreciate being treated with such respect and kindness, it makes a difference! The receptionist today was so sweet too! I'm sorry I didn't catch her name. I saw Joy once in the past for a massage and she is truly a "joy". I would recommend her for Reiki and energy healing. The atmosphere is clean, has soft lightening, comfortable seating, and overall relaxing ambience. I highly recommend Best Estie Day Spa! read more

Steve did my massage and it was truly amazing! The best I've ever had in my 15+ years of getting a massage in multiple states. Highly recommended!! Clean and beautiful inside as well. read more

Booked them through Groupon and they redeemed my Groupon, but then cancelled my appointment. Now they are saying I have to pay again. Even though I already paid Groupon. Bunch of scammers read more

Good luck trying to get ahold of someone here. When I finally did get to speak to someone they wanted my credit card info for a massage that they wanted to schedule over a month out. And the lady that called me sounded like a used car Saleman I was not about to give her my credit card. She needs training in customer service she's rude and not friendly at all. read more

My wife bought a Groupon facial/massage package from this place & gave me the massage portion. The Groupon certificate lists ZERO restrictions as to when the certificate could be used. I attempted to make an appointment for any Sunday before the certificate expires only to be told, "We don't honor Groupon on the weekend" DESPITE there being no restriction on the Groupon. My wife is now dealing with Groupon's non-existent customer "service" rather than taking these people to small claims Court for their deceptive practices, but this kind of crap doesn't speak well of them or their services which appears to be pretty consistent with the other reviews of their "ethics." Once they get your $, they don't give a damn. read more

I bought 2 massages on groupon in March and you are supposed to call and make an appointment. Both my partner and I have been calling and leaving messages for MONTHS and they NEVER EVER call back and so of course this groupon is useless and apparantly a RIPOFF!!! Do not waste your time with this one. I am currently fighting to get my money back from this fiasco. read more

Every experience has always been Amazing. The receptionist are knowledgeable and friendly.