The service call only resulted in the conclusion that we had to shop for a faucet. We had a…read morefriendly discussion with the service guy, Nate, so much so that most of the hour charged to us was discussion about family, etc. What he failed to tell us is that we would be charged $2.00 for every minute of friendly discussion!! If he had told us that, then we would have greatly reduced our personal chit-chat! Then when I called to have our bill reduced, they said we had to pay the full amount of $260! I do not mind the $100 for the service call and maybe ~ 10 paid minutes it took to say we need a new faucet, but I DO MIND paying 50 minutes X $2.00/minute = $100 for a friendly discussion!! I do not know the quality of their work because they did not do any. I eventually replaced the faucet myself.

Had an issue with a leaking kitchen sink, they were were able fix the botched plumbing very…read morequickly. No further issues over a year later!

This company offers wonderful, professional and affordable service! We had them put in a new Kohler…read moretoilet in our downstairs bathroom last Fall and it was such a great experience that when our upstairs bathroom needed a toilet, of course I called them! The communication with Sandra aka Min, was awesome and they sent Jake both times and he too, is wonderful! From the communication to the removal of the old toilets to the install.... Perfect! Jake is amazing and cleans up like he was never here! Love that! I highly recommend them!!

I've been a longtime customer of Pertzborn Plumbing, they had always done good work, but I have…read morebeen very disappointed with their recent work and refusal to make things right. Next time I need a plumber, I'll try someone else. Pertzborn helped out with a backed up sewer line when we moved into our new home in 2020. Their plumber said the crabapple tree in our front yard had roots that were clogging the line and recommended we have the sewer line roto-rooted regularly. We hadn't had any problems in the five years since, but we had Pertzborn out to fix an unrelated plumbing problem (plastic bolt holding toilet to floor broke), and I thought I'd have them also check and clean the sewer line while they were here. I explained the whole backstory to Pertzborn's dispatcher and thought I was fairly clear that we wanted the line checked and cleaned. The crew running the roto-rooter didn't run the camera down the line, they just ran the rooter, hit what they thought was an obstruction or misaligned pipe, but didn't bother getting the camera out, just guessed maybe there was a small lip or misaligned pipe and said we'd probably be fine. I'm not a plumber, so even though I was confused (and a bit pissed) that they didn't use the camera, I took their word for it. Not even a week later, we had sewage backing up through the floor drain in our basement. This of course happened on a Friday. Called Pertzborn, they said they'd see us Monday. When the new roto-rooter crew showed up on Monday, they got the camera out and let me watch as they fished it down the sewer line. They determined that the obstruction the first crew just guessed about was a test plug, then pushed through and cleared the line. Again, I'm not a plumber, but what happened seemed fairly straightforward: first crew misidentified the problem, and left a bunch of debris sitting in or in front of the test plug, which eventually clogged and caused the sewer backup. When I asked the second crew about this, the plumber gave some wacky explanation that it was our house's low-flow toilets (blame the government regulations!) and that our family of four (with 2 teenagers who enjoy long showers) wasn't flushing enough water down the pipe. Riiiiight. We hadn't had a problem in 5 years with the same low-flow toilets, but it's just an amazing coincidence that we had a sewer backup within a week of the first Pertzborn crew not getting the job done. Plumber said he'd see what they could do about the bill, but I never heard from anyone at Pertzborn. They just sent me a bill with two separate sewer/drain cleaning charges. When I followed up with them about this over email, they said they didn't like my tone. And that they don't guarantee their work. So, enjoy your extra $165, Pertzborn. It's the last of my family's money you'll see.

I'm literally disappointed with there representatives who hangs up the call every time without…read morelistening, just judging on the accent. Teach your reps that they have no right to judge someone by there accents. I was looking for fire protection services for 5 of my stores in Wisconsin but all the time I called, gets hang up. Change them or educate them

Small business…read more Family working in the office and recent of death of owner handled most appropriately. How? They are closed tomorrow to attend services or in his honor. I appreciate it. I don't know if their prices are pricey or on the higher end as I don't get a fire extinguisher replaced or refilled often, if ever. I do know the service is worthwhile.

Madison, WI. Very unorganized, unprofessional, total disrespect for the client. They gave us a…read moredollar quote with no details, when asked for a detailed quote, they lowered the price by $2500. They lied to us, double billed us for the auto dialer and would not deduct it from the bill. And, then terminated out service. We are with a 24 unit apartment complex and 2 units are not being monitored. Very poor business company. Would not recommend them to anyone!! Judy

This business is always busy get answering machine when you call and the answering machine…read moreindicates to call this number and this number. I've talked to an employee twice and was told a charge is around $10 to do a fire extinguisher. Even the lady that answered the phones indicated that they get so many calls that half the time they can't keep up. As a business that always is looking for business isn't a resolution to maybe hire some staff to answer the phones. I've waited almost 2 months for calls back and nothing to schedule a time to update and test our equipment. Maybe a good honest review will awake the owners of the business.

I had Dave install a TV over my fireplace which included wiring, placement and mounting the TV. He…read moredid a very nice job and was knowledgeable when it came to the room's acoustics. Dave is experienced, listens and provides thoughts and ideas. I would highly recommend Dave!

I can't recall the first time we had Dave of EHT work on our home theater, but over a decade ago…read morewhen he was working for another company. He configured the system to be forward compatible, which in the rapidly evolving world of electronics, connectivity, wifi, bluetooth, etc is impressive. Our most recent encounter was, for him, a pretty straightforward job; update the software of our Control 4, installing a new AV receiver and ROKU. The price was better than Amazon or any local big box, the system was calibrated (something I wouldn't feel comfortable doing), and he went thru all the new features our old system was lacking. There are people you encounter for service that do their job well and are also genuinely great people you WILL call again; Dave Gerard and Elemental Home Technologies. EHT will help you set up all things electronic in your home.