**Title:** A Masterclass in Inconvenience - Now Featuring Surprise Pricing!…read more Oh wow, what an **absolute delight** this experience was! Being new to Madison, I figured I'd give this place a shot since I drive by it every day. What a mistake--but hey, at least now I know! Let's start with the basics: I dropped off my suit on a **Friday** and was told it would be ready the **next day**. Seems straightforward, right? Wrong. **Monday morning rolls around, and guess what? No suit!** Maybe they meant "next day" in some alternate universe where time moves differently. But wait, there's more! While dropping off my suit, I asked about getting my **two wool coats cleaned** and was told **$9 each**. Great deal! Or so I thought. Fast forward to actually dropping them off, and suddenly the price had jumped to **$14 each**. Fascinating! Inflation has never worked so fast. When I asked about it, I was told I had been "misquoted" and that $14 was the *real* price. No big deal, just a **55% price increase overnight!** Naturally, I asked if they had a price list (since, you know, **most businesses do**) so I could actually know what I'd be paying before handing over my clothes. Their response? **"We don't have one."** Ah yes, the tried and true *"let's just make up prices as we go"* approach. Very professional. Now for the grand finale: since my suit wasn't ready on Monday, I figured I'd pick it up **Wednesday** along with my coats. Genius move on my part, right? Nope. **Coats weren't ready either!** Apparently, the issue was **lint.** Yep, you read that correctly--**lint.** Clearly, this was the first time they had ever encountered this rare and mysterious phenomenon on a wool coat. And of course, instead of calling me ahead of time to let me know my coats wouldn't be ready (you know, like a business that respects its customers' time), they just let me **drive all the way there for no reason.** Thursday comes, and **finally** everything is ready. Any apology? Acknowledgment of the delays? **Nope!** Just a silent handoff of my clothes like nothing happened. So let's sum it up: **No transparency in pricing** - Just spin the wheel and see what price you get! **No respect for timelines** - "Next day" means... whenever they feel like it. **No communication** - Because why warn customers about delays when you can just waste their time instead? **No customer service** - A simple apology? Not in their vocabulary. Now, call me optimistic, but I'm **willing to give them another chance**--maybe after seeing this, they'll realize they should try treating their customers like customers. If their service miraculously improves, I'll post an update. Stay tuned!

Lost several shirts. This is the worse dry cleaners I have ever experienced. My mom uses them and…read moremy brother and I have had to bring items back that have not been washed or dry cleaned. They have lost several shirts of hers. We told our mom no more. We will drive farther out to another cleaners. They should be shut down.

This was a great dry cleaners and minority owned. They also cleaned sneakers for a great deal. I…read moredon't know if they're still open however. Could be another biz COVID destroyed.

Very helpful. They did a great job laundering my down comforter. My cat in retaliation for dog…read moresitting peed a huge puddle on it. Stain is completely gone and the lady that assisted me was just lovely. The price was fair.

I had to go in last minute but they got me in so quick and they told me I can pick up the suit the…read morefollowing Monday (I left it on Saturday). Which was perfect and they are affordable.

This place is excellent great service and quick turnaround, also went out of my way to clean…read moresomething I brought in that was an oddity.

It is so nice to have someone pick your clothes up from your house and bring back. They are always…read morepolite and do excellent work. It's also a quick turnaround.

Most convenient, friendly, local dry cleaning service at an affordable price. Highly recommend!read more

Washers and driers worked. They take cards. There's an attendant who will do wash and fold for you.read more

Quickly and easy wash center with credit card options. There is also an ATM if needed and a few…read morebusiness and a gas station nearby that will give cash back if needed. Having both coin and credit card options is a plus for me. Top load starts at $5 and front load starts at $5.50 and up. Also various sizes of dryers for your clothes.

So friendly, so efficient! My shirts came back brighter and better! I think John is the owner,…read morevery engaged, hard working!

Great customer service. I'm always pleased with the cleaning too. No issues since coming here.read more

I needed a dry cleaner and found this place on yelp. It is very close to my house so i headed…read morethere. The sign in the front window says they do dry cleaning. But when I went inside I was told they do not do dry cleaning. Very frustrating. Take down the darn sign from your window!

This is the first time I've ever left a review but Mrs. Kim deserves it. My house was totally…read moreflooded during the last big storm and I tried to let all my laundry dry at home. It left. TERIBLE musty smell! I took 10 large garbage bags full of horrible laundry in not expecting much. Two days later I picked up beustifully folded, spotless, FRESH SMELLING laundry for about a $1/ pound! I had family coming in for my husband's birthday and almost cured tears of joy. I was so impressed I took in some clothes that needed altering and she did an amazing job for less than half of what I usually pay at the Tailor's. THANK YOU MRS. KIM AND GID BLESS YOU!

Do not use this cleaners. Dishonest and damage clothes with out telling you…read more The elderly European lady that works there accidentally overcharged me for $270 when my bill was supposed to be $27 in February 2020. She said she was unable to reverse it but could provide me a credit For future use. as I've been going there for several years I didn't think this was an issue and accepted that and received a credit card receipt for the $270 and she wrote on the top a credit for the difference. She took the $27 receipt that i was supposed to be charged and wrote what happened down and said she would take that to the owner. I went back multiple times since then using the credit slowly and still have $200 left. I went in today to drop off some more Clothes and the lady that was there said that I didn't have all of the appropriate evidence even Though I have the credit card receipt with their notations for credit and the transactions since then with the writing from the representative marking down the credit for the last two transactions. She goes on to ask me why i didn't keep the original marking that the European lady was supposed to give to owner and that what is have is not enough evidence. She was super ugly to me. Asked to speak to owner and am first told she doest speak English; now i am being told that she will call me back. I am leaving irate. I tried to be patient and understanding of the mistake and am now getting screwed. They have also ruined several items of clothings. As they are economical, i have overlooked this.

Ruined my dress, didn't tell me and then when I brought it back in, they refused to make it right.read more

I've been coming here for my alteration needs for the past four years and they always do me right…read more The owner is very kind and skilled.She always tells me the exact cost of the services before I make my decision and leave items and she is honest about whether or not the garment is worth the amount of work that needs to be done. She has altered jackets, pants, & a Halloween costume for me.

So kind, so gracious, so fast! Great work on a deadline! They made my $50 Amazon dress look like…read morea million bucks!