DO NOT USE THEM FOR ALTERATIONS!!! If I could do negative stars I would. Recently I had brought a bridesmaid dress in for alterations, really just needed the straps shortened - tried on the dress and the woman pinned one side of the dress saying she would would measure to the one pinned so both straps would be the same. I was referred to them by a very reputable seamstress that was too busy to alter the dress for me, so I assumed Best Cleaners must do a great job.... little did I know they suck!!!!! Picked up the dress and tried it on the day before the wedding...the strap that was pinned was fine and the other strap was never shortened and was sewn in backwards! The wedding was in Maine and we were leaving at 8am the next morning, before the store even opened. So I had to wear a chiffon dress with uneven straps, one of which that was sewn in backwards!!
After going back and forth with the employees over the phone for over a week and showing up in the store twice in person, I finally had to send an email to the manager voicing my frustrations, asking for a credit to my account and asking for a phone call from him so I could speak to him. I got an email response, no phone call, stating that my account would be credited and that he understands that I will never trust their business again. Basically a generic response, through email not in person, to put a band aid over the issue, instead of addressing the issue in person head on like a normal manager would do. I felt like my business wasn't wanted and that he could careless whether or not I had an issue with them. The sad thing is they pick up/deliver to my work which is very convenient, but I would rather drive somewhere else where I'm treated like a person and where my business is valued and appreciated. Will never recommend this company to anyone nor will I ever speak positively of it! read more