I brought two cashmere sweaters here for dry cleaning. When I returned home, I discovered two…read moreragged holes in the back of one cardigan that had not been there before. The sweater was purchased in November 2025 for approximately $500. I immediately returned to the cleaner to report the damage. The person working there immediately called it an "old sweater" and insisted the holes were caused by moths. When I explained that the sweater was relatively new, had no holes before cleaning, and that I store my cashmere in protective bags, he became extremely argumentative and actually yelled at me. I later returned with my receipt documenting the purchase date and price. By then, a repair had already been attempted, which I found noticeably and poorly done. What concerned me almost as much as the damage was the way I was treated. A customer raising a legitimate concern should be spoken to respectfully, even if there is disagreement about the cause. Instead, I was met with yelling, dismissiveness, and blame. I left the store shaken and very disappointed by the entire experience.

This has been my go to, neighborhood cleaners whenever I've lived in Andover since 2003. The owner…read moreis kind, friendly & has a great sense of humor. Their work (dry cleaning, laundry and tailoring) is always perfect. Prices seem fair but I haven't bothered to try anywhere else so I don't know what the going rates are. Definitely recommend!

The employees are always nice here. Their price was much lower than at least one other in town…read more They went above and beyond my expectations in trying to remove water stains on an old dress!! I was very impressed!

Peter has been doing a great job with my shirts and etc. Its definitely worth the price. There was…read morea giant stain that I tried to remove but I couldn't get it out. I brought it there and my shirt looked brand new. Definitely recommend Ann's Dry Cleaning to people who want an amazing dry cleaners!

This is a great little cleaners. It's a very small…read moreoperation with an Asian couple handling all the work and providing exceptional customer service! After only a couple visits the wife had memorized my phone number and have repaired a few rips for free too. Their turn around is reasonable and you can always ask for quicker cleaning if you need to. They offer discounts if you prepay too which is kind of a no-brainer. PASS

I LOVE this place. Im always nervous to find a new dry cleaner, as the nice clothes we own are…read morecherished items. They are so friendly and sweet, making a great effort to learn your name and face from the first visit. Most recently, I took my down coat to have diesel fuel removed. I expressed my concern that down cannot be dry cleaned and machine washing can sometimes ruin the fill. He assured me they could "wash it, no problem!" They did and it was only $20-ish... to save a $400 coat. I wont go anywhere else!! Also there is a prepay discount.

I have been a customer for many years. I can't imagine better service. Pick-up and delivery, fair…read moreprices, just awesome !

They never tell you what the costs are. When they give you a receipt there is no price. The sticker…read moreshocker comes when you pick up the clothes. They are exhorbitantly expensive.

I dropped off 3 pairs of pants to get hemmed. Checked ticket on the way out the door and asked for…read morea price as it was not on the ticket. I was told $30 for each pair. (Expensive) Ipicked them up today and was told it was over $128 because they charged for dry cleaning when it was not requested. The have a sign of prices hung however it is covered by a door that was open to their back room. Won't go back!

I continue to look for a new laundromat! Prices are high here and machines don't work ... they…read moreneed a rest or broken. Current staff is rude! Place is dirty! Owner must be taking $$$ and not putting funds back into business. Dump! Caution!

This was my first time visiting this laundromat today. The place was spotless and a friendly…read moreemployee was constantly cleaning and picking up and saying goodbye to customers as they left--this is much appreciated; made me feel comfortable and welcomed. The washers are brand new, environmentally friendly, fairly quick, and seemed to make my white clothing and towels even whiter, if that's possible. I put my lighter items in one small washer, the dark items in another, then used a medium-sized dryer to dry them all. I like how you can buy as much drying time as you need with the medium-sized dryers instead of wasting quarters. There is a change machine on the premises that will change up to $20 bills into quarters and an adequate amount of seating and folding tables. Perfect location as it's right near the Market Basket down the street so I can hit the supermarket after cleaning my clothes. Will definitely be back!

Had some pants alterations done, great job, on time. Pleasant and helpful customer service.read more

I have been going here for years and they are the best at what they do. From dry cleaning, to their…read moreseamstress and alterations, alway with perfection. They have impeccable customer service and just an overall wonderful place and people.

Nasty. No help. Disrespectful. Non complaint. Dirty environment. Most of the washers and dryers…read moredon't work. No respect. Racist. Dirty environment. Employee(s) very negligent.

No one speaks English . No one knows how to wash cloths . Always missing items or cloths . Does a…read morepoor job washing my cloths , always receive them still dirty full of lint . I pay for wash dry and fold and I receive my cloths wrinkled.instead of resolving or fixing issues they deny you service and threaten you with police . Abuse of power , they would rather manipulate and make the situation worse. Not trust worthy establishment. They really don't care about paying costumers.if there was a way to give them zero stars would be my rating

I have been using this cleaner/tailor for several years. Surprised to see only a few reviews, so…read moredecided to add my 2 cents. They are very pleasant to deal with, both cleaners and tailoring - very nice family- I highly recommend them

We have been coming here for about a year, and have been extremely happy with the service. They are…read morekind and accommodating, and our clothes are always in great shape when we get them back. In instances when I have needed buttons changed/replaced, or stains removed, they are very transparent about the process and clear on expectations. It's not the cheapest in town, but the service is worth it.