This B.C.D. Trash truck just dropped a whole bag of trash in the street outside of my work. My co-worker and I heard a bunch of glass break so we ran to the door to see what happened and we saw this bag, food and glass all over the street. We have customers park where this happened. The guy turned the truck around and came back up the street to where this happened. We pointed at it and he drove off. We had to go out and clean this mess up. read more

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Literally garbage service!!!! The worst. They missed my pickup. I called twice a day for 3 days and was promised they were on their way. Switch to waste management. Get the same service and save $50 a month!!!! read more

Prepare to be dissapointed. ZERO INTEGRITY. I absolutely regret patronizing this family owned business. I try to support Colorado owned, locally owned, and family owned businesses. Best Cleaner Disposal makes me wholly regret that choice. On Thursday August 29th BCD left my trash cans in the middle of my cul-de-sac. Inconveniencing all of my neighbors in such a way that when they pulled out of their driveways, they had to maneuver around these two big trash cans in the middle of the cul de sac. When I reached out to Best Cleaner Disposal, I was unable to contact anyone directly. EVERY time I try to reach someone with the company I cannot. Consequently, I had to drive from Westminster, all the way up to their storefront office in Brighton, in order to speak to someone directly. I told the receptionist why I was there. After waiting twenty minutes in a musty, dark, dilapidated front room, with dirty gross carpet and ripped off baseboards. I was met by Marixsa Vazquez who stated she was the office manager. I told Marixsa what the issue was and showed her pictuees. She made excuses about their ongoing phone problems, and said she would let the route manager know about the problem with our trash service. I asked for a direct point of contact and phone number. She offered me BCD's email address on their website. I asked again and Marixsa gave me her direct number. I then asked for either an adjustment to my bill or a letter of apology for their poor service. She opted for the letter of apology and said it would be mailed in the next day or two. Just as Best Service Disposal met the lowest standard of service for trash disposal. Marixsa Vazquez met the lowest possible standard of integrity and professionalism when she promised a letter of apology and never delivered. After two weeks and no apology letter, I made a follow-up phone call to inquire about the status of my letter of apology. It went straight to Marixsa's voicemail. I left a meessage and she never returned my call. In my opion. Zero response by this family owned business = ZERO CARE and ZERO CONCERN for customers. Because they are a family owned businesses. I'm now left with the sad options of either calling Marixsa's husband / boss. Or calling her father-in-law / owner. Basically, no one is interested in acting on the customers behalf. What they care about is family comfort, laziness, and complacency. This is when dealing with family owned businesses begins to really suck for the customer. Marixsa - show some integrity. Send me the letter of apology that you promised. V. Nielsen read more

Best Cleaner Disposal - Two of my trashcans left in the middle of my cul de sac. - Junk Removal & Hauling Near Me - Brighton, Colorado

First and foremost, the company isn't afraid to send their drivers down an alley. Many of the metro companies and drivers won't, which is bizarre given the layout of older communities. No one wants to drag their trash to the front if you have an alley facing garage! Really no issues with this company and we've had them almost since the beginning. Price is very competitive with their competitors and they do as expected - take your trash without making it difficult. Great company, thank you! read more

I wish Incould rate them a "0". They miss my trash at least once a month When I call they PROMISE the driver will come back for the trash. Of course the Do Not offer credit for their mistake Take heed do not use these crooks read more

We have had them for a little under a year. At first- no issues. A forgotten pick up a few times. But several weeks ago, they said we had recycling out the wrong day, so we put it out the following week. Still didn't get picked up. So we switched back and it got picked up. However, the week before last they forgot trash. I called left a message no call back. I have my husband call, they answer- they said it wasn't out. We said it's on camera. We can show you it was out- they came and got it on Friday. But I'm 99 percent sure it was thrown in the wrong truck. Today, no trash pickup. I call and leave a message. No call back. Husband calls, they answer. Said the trash came by at 7:05 and it wasn't out. Wrong- it's on camera and my husband was out at 6:45-7:15 working on my car and no truck came by. LIE. So she said tbeh have to be at least three feet apart. They are, they're on opposite sides of the driveway where they've always been. We said take us off the list we're tired of not having service and being lied to. So we canceled. Do NOT recommend they are absolutely dishonest. read more

Service pick up it's good office and costumer service the worst ever I don't understand why they even have one

HORRIBLE! Do not show up when they are supposed to...even when they are "rescheduled" due to their mess up earlier in the week. No call no show. Help themselves to private property...yep seriously. BEWARE do NOT use BCD. CHEAP FOR A REASON...waste of $$$. read more

I've had so many issues with this company. It seems that none of the disposal companies are well liked, but this one is the bottom of the bottom in my opinion. ¯\_(ツ)_/¯ Their prices seem competitive, but you'll find the service that you get with them is lacking. Hence the "competitive price". read more

BCD is a joke! My two week old recycling is sitting on my curb. Apparently this week is an A week and not our recycling week except last week was our recycling week but our recycling was not picked. Speaking to their useless customer service is also a joke. They don't care! They refuse to credit me for storing the recycling they were supposed to pick up. They are not apologetic at all and do not offer any explanation for their negligence. They also don't keep records over a week so if you're having consistent issues they claim they don't keep track. How convenient. Also if your trash and recycling isn't picked up, you're supposed to call them in a specific time frame or they can't help you. How about you just do the job that I pay you for? Why do I have to waste my time on the phone begging them to do their job that I pay them for? Why is it so hard to show up and take recycling and trash on the days they are supposed to? read more

Don't waste your time with BCD, because you will not be happy. I signed up for a 3 yard container on 5/18/23 and have been given three different delivery dates, because they are so busy and backed up. Now they tell me it should be delivered on 6/10, which is probably just another lie. If they can't deliver my container, then I doubt they will pick up the trash either. I requested that my account be closed and refund issued, which is the only thing they did on time. Some people just shouldn't be in business. Unless you like frustration then look elsewhere. read more

Best Cleaner Disposal, Inc. was supposed to pick this up yesterday. It's my recycling. It's been sitting out since Wedneaday afternoon. I was promised by a customer service agent this morning that it would be picked up today. She wouldn't even put me through to a manager to speak with. She hung up on me the first time I called. If this recycling isn't picked up by 4:00 today, I'm canceling service this afternoon and disputing the credit card charges run October 4. Not happy with the service right now at all ... read more

We have been with BCD for over 10 years. In that timeframe, we have never had a problem or an issue. The company is prompt and on-schedule every week and the drivers are very friendly. We highly recommend BCD. read more

So far, better than American disposal and or waste connections... both other companies did not pick up the trash. Three weeks now, on time, have not missed a pick up. read more

We have used BCD for a long time. No problems.. Their drivers are friendly and efficient, never leaving any spillage spillage. read more

I can understand the challenge of trash companies struggling to keep quality drivers and employees. But some companies do better than others. We have a 1 yrd dumpster at our house and went through 3 different companies before finding BCD. I my experience BCD is head and shoulders above companies like Waste connections, American, or any of the giant mafia run trash companies!! BCD gets an A in my book! read more

I have never really experienced any serious issues with BSD. Yes, sanitation workers are out very early in the morning, for good reason... avoiding morning work traffic. One or two times BCD missed a pick-up, but I've called and they picked it up the next day. The price is right for service. Overall, I am pleased with the service. read more

000!! Stars they forgot to pick up my trash and I called and complaint but the women who answered the phone was not helpful and rude she said the driver said it wasn't outside well what a dumbass excuse cause I took it out myself the night before it's a routine so don't come with you bs excuse saying it wasn't out there! So I asked if they can come pick it up and she said yes but it's an extra 35 dollars so I have to pay extra because they missed it worse trash service!! Once my 3 months is over I'm cancelling my service because you guys can't return my money for the shitty service you give! We pay for our service we aren't getting it for free to be getting that kind of shitty service read more

highly recommended, i love my drivers so nice and proper. the people at the office are always so nice and caring to help me out

I gave them one star only because I had to but really they deserve 0! From the very beginning we noticed complete chaos with this company. It took them almost 3 weeks to deliver our dumpster to our home but didn't delay billing at all, that started immediately. Had trouble with our bills and our service got suspended (not our fault). Even though we have paid and things should've resume to normal we are on our 2nd week of not having our trash picked up. Do yourself a favor, keep clear or this terrible customer service lacking company or stay to regret it later like we have read more

Two years ago I needed to change trash service. I used Waste Management for many years but their price was ridiculous. When they couldn't fix an office error after 3 phone calls. I started shopping around. They ALL had such terrible reviews. I settled on Best Cleaner Disposal and have been completely satisfied with their service. The price was less than half of what I was paying. After one year there was a small increase, but they are still less than half. One thing that I liked is that their office is a couple of blocks from my house rather than in some other state. I have been very happy with BCD. Give them a try. Linda N. Brighton, CO. read more

Low prices as long as you can handle the driver urinating in front of your house. He was busted and denied it. We will see how management handles it, but when the office tells me I should hear back in 48hrs im not expecting much. What a complete joke. Put a jar in your truck if you dont have time to stop! Update: management never called me back and I dropped their service. Trashy trash company go elsewhere. read more

Best Cleaner Disposal - Junk Removal & Hauling Near Me - Brighton, Colorado

For about 4 years this has been a great service. However, I spaced paying my quarterly bill last month, and today garbage is still on the sidewalk. First, I understand that I need to pay the bill. So I understand they didn't pick it up. I will say though, this was the first time in 3 years to be late. When I told the "supervisor" I hadn't received any reminders by phone or mail, they said we tried to call but the number isn't in service. Well we changed numbers a couple of years ago, that's how often we had voice communications. I said I received no mail notifications, no response. All the "supervisor" could say was I need the check number, which I don't have because I paid it through the bank and although it is processed, as of today, the check number isn't available. When I said okay, I'll cancel the service, the "supervisor" said okay. She obviously doesn't care if they keep the business or not. When I asked to speak to a manager, predictably, none were available. When I asked if she were the manager, she said she was the supervisor, which, honestly, I don't believe. So, I will wait until tomorrow so I see the check number. They will come out on Wednesday, hopefully, then I will call and cancel service and get 2/3's of my payment back. As I said, I understand that this was my fault. And in fairness to the guys who pick up the trash, they are great. But this "supervisor" could not have cared less about my business, nor could she have been less helpful. She could have delivered the same message in a way that was more respectful and I would have understood and been fine. However, I don't want to spend my money with a company that simply doesn't care about their customers. read more

This might be the most inept company I have ever dealt with. We ordered recycling and trash service from them about 7 weeks ago. Recycling is scheduled for every other week and they have not picked up on the scheduled day a single time. I had to call them each time to come out the following day... and of course they picked up the recycling the last two times with the trash truck. Best Cleaner Disposal, you are fraudulent, lazy, and frankly, moronic. The moronic is related to the admin lady arguing with me that we don't have recycling service, only to finally admit that she was looking at the wrong address. I really appreciated that after waiting on hold for 24 minutes. read more

After being a customer of this company for 2 years, we requested an extra pickup to get rid of some waste before our house goes on the market. They took our money, then didn't take the trash. We called them a total of three additional times, before finally getting told that if we can't supply an itemized list of everything that has to be taken, they won't take anything. This is just trash we're talking about, it shouldn't require this much effort. Take my stuff, tell me if I owe you something extra. At this point, they've lost my business, and I'd strongly suggest you look elsewhere for your refuse service. read more

Avoid at all costs! Made the mistake of paying in advance for a year, and am regretting it. This company has more excuses than my 14-Year-Old. 0 stars. read more

I dont know if i can remember all of the problems ive had with these clowns!! Everything from leaving trash on the ground, rude office employees, policies that are unbelievable, hard to contact on the phone, etc. I am currently searching for decent, affordable trash company. Waste management is good, but their pricing is excessive. read more

Edit: BCD picks up recycling now! It's just a small additional charge, and they pick up right from my curb every two weeks. I love it. Also, their website has improved with lots more information about what they pick up, service delays, and any other basic information. Original review: I use this service, and they are reliable and affordable. Unlike a certain major trash disposal service in the state, BCD will pick up five cans without charging you extra. They will even haul away appliances and other large items (for an extra charge). I rent a large trash can from them and pay $15 a month for can and service. It's a great deal! I just wish they'd pick up recycling, too. I'm kind of tired of filling up my trunk and taking the bottles to the recycling center. read more

Very disappointing. New service. They couldn't get it right. Had to keep calling to get them to come back to pick up. When I tried to cancel, they wouldn't refund payment! No one in charge will call back. Watched them shove my cans across the driveway so we couldn't even park. Have to use your own cans. read more

This worthless company whose employees do not care is disgusting they don't care about the community they are noisy way too early in the morning and leave trash and spills at all the locations they stop at the little pickup trucks that drive around town hardly even have their running lights or brake lights working they don't obey traffic laws and again are just disgusting I know there a trash company but they are just lazy read more

On 8/10/18: call in to setup schedule trash pickup last week and they told me that next week on 8/10/18 Friday is my trash pickup so I put trash out at 2:00am came home 3:30pm from work trash not pick up yet 4:00pm call back no one answer the phone and they close at 430pm and my trash still not pickup yet it still sitting on my side curve. This is my first Friday to be pick up what the heck! I end taking my on trash to dump . read more

After trying to get them to pick up our trash after they missed us for the third time this year and the second time in 4 weeks, it's time to kiss them goodbye. When we called the last time, all we got from them were lies and excuses. Yes, their rates are lower than most, but if they only pick up once every two weeks, where's the bargain? read more

If I could give them a zero I would! This company has missed my pick up on more then one occasion and states the trash was not out when I put them out the night before. Today they picked up half my trash. The ladies who take calls have no care for Customer service and act like trash with no care for there customers. read more

I called today because our trash was not picked up yesterday, on our scheduled pick up day. When I called in to inquire about the situation I was told our trash was not outside at 6 pm the day before when it should have been. That is not correct, as our trash has now been outside for over 24 hours and hasn't been picked up. The error is clearly on their end and so I asked when the trash would be picked up. The representative was not very friendly and told me that IF she was able to reschedule they MAY come on Thursday. We have been a customer for 10 years and I am very disappointed in the lack of customer service and professionalism. I asked to speak to a manager to escalate the situation but that didn't happen. We are therefore canceling our account effective immediately. read more

Worst company ever. They fail to pick up trash on trash day, always rude when you call, never apologize, etc. FIND ANOTHER TRASH COMPANY!!!

July 16th Having a little problem getting someone to answer in the office. Recording states that their office hours are from 8-4:30 p.m. Monday through Friday. I have been trying since 3:30 still no answer... Hopefully someone can call me back at 8 am so I can update my new bank card info with them so my trash is picked up on time... Thank you. read more

Worst trash company ever! Raised their prices twice in the last year. They use old busted up trucks that leak hydraulic fluid. They guy dumping the cans just throws the lids on the lawn and leaves them. They also refused to refund the month and a half that I had already paid for when I discontinued service with them. read more

My trash hasn't been picked up for two weeks. I've called several times but sit on hold for over an hour. When I finally did get through to someone, she had the attitude of a teenage girl, confirmed my account was paid up for another two months but wasn't willing to give me a refund for the two weeks they didn't provide the service I paid for. Today I was able to stop the truck to have them pick up now three weeks of trash. I asked the driver why he hadn't stopped and he lied, telling me they always stop. I put my trash out Sunday night to be picked up on Monday, so it's not that I didn't have the trash out in time. I called back today and asked to speak to the manager, I was told Oscar just went into a meeting and no one had any idea when he would be out or who his boss is. read more

Been using BCD for 2 and a half years. Never had a problem until recently, which resulted in a whole slew of problems. They didn't pick up trash on scheduled day. I called, was told new driver missed it this morning, but will pick up by end of day. That didn't happen. Called the next morning, was told Sorry about that, we'll definitely pick up tommorow. Didn't happen. Emailed (3rd email to them) and called, was told Sorry, we'll pick up on your regular day. I absolutely insisted on a discount on my next bill, and had to fight for the discount, even though mistake was theirs. LONG, LONG hold waits on phone (if they answer at all), don't reply to emails, and young women on phone keep saying Sorry like they don't mean it. And obviously disorganized, since they don't keep their promises. read more

0 stars!!!!!! after 3 long years of being with this company they are trash when you call with questions or complain they say will give you call back and they never call you back they've missed multiple pickups And just this year they mount down my gate with a truck and they said they would replace it once I got a replace I will never compensated read more