In June 2025 we searched for an oven repair project on Yelp. The oven was overheating and the door…read morewould lock as a result. Food inside would burn. Error codes appeared and were provided to Peter who responded timely. Over time Grant and Peter both came to our home and attempted to repair the oven. Both were cordial, on time, and left the place clean but neither seemed to have the knowledge or capacity to complete the job. First visit: Grant spent a considerable amount of time researching the error codes and how to proceed using his electronic device (phone or tablet). He replaced a small part and the oven worked a few times then the problem reoccurred. We requested a more experienced tech come out and the owner (I believe) Peter came out. During that second visit Peter suggested rebuilding the motherboard. After months of waiting we received a text that the motherboard had come in. Peter reinstalled the motherboard on the third visit. During our Thanksgiving meal preparation on Thanksgiving Day the problem reoccurred. We called and sent a text in desperation - advising our ham was in the oven. We didn't hear back. We received a text message on 12/1/25, stating they were closed for the holidays, and asking if we were able to get our oven fixed? During the fourth visit Peter didn't know what else to do, and offered to install a new oven or refund the amount of the service call. He sent a quote for over $2100 for a new (low end) Whirlpool wall oven (our current oven is a slide in) which included installation and haul away of the existing oven. I had done some research and determined that that price was greatly inflated so on 12/12/25 we accepted the offer for a refund for the service call of $477. We finally received the refund via Zelle on 1/14/26, after numerous follow up attempts in writing and by phone. Based on this experience it doesn't appear their skill levels go beyond maybe simple repairs or installations. Both Grant and Peter admitted that a lot of the work they do is for home warranty companies. The integrity however is a bit bothersome - the delayed refund, lack of communication pertaining to its status, a lie from the office staff stating an email was sent on 1/5/26 asking if we had Zelle, accepting a job they weren't equipped to complete, and not having on-call response for emergencies. Sorry I can't recommend at this time.

Our washing machine would stop running during the middle of a wash cycle. I contacted the…read moremanufacturer and their corporate service division sold us an extended warranty and recommended an appliance service company based in Southern California. That company was not able to repair the washer. One of our neighbors recommended Appliance Worx and I'm so glad they did. Their techs were able to diagnose the problem and repair the washer. While they were here they were also able to clean a blocked dryer vent for us. They were prompt, friendly and efficient and I recommend them highly based on our experience with them.

My 15-year-old LG washer was making a loud noise this morning, so I called Tom's Appliance Repair…read more Jessica called me back to schedule an appointment for 5 PM to 7 PM. However, Tom had a canceled appointment and was able to come at 1 PM to fix the issue. He provided great service at a good price and was very honest. I also asked him to check my fridge, which hasn't been making ice for three years. After assessing it, he said it wasn't worth repairing since the part is expensive and hard to find. It's rare to find an honest repairman these days, so I really appreciate Tom and Jessica for their excellent service. Now, I can finish my spring cleaning for the Lunar New Year!

Communication was great, service as expected and a very timely repair. Loved the quick response…read morethrough Yelp as well.

Trusted Appliance is the ONLY repair company that I trust and will use. They came out today because…read moremy refrigerator quit working. After looking at it the technician informed me that the compressor was bad so it was time to buy a new refrigerator. It's rare but very much appreciated for someone to be up front and honest vs trying to sell unnecessary and existing dive repairs. The technician let me know that due to its age my refrigerator has went past its life expectancy and that it's not worth spending over $1,000 for a repair on such an old refrigerator. He even told me when I go looking for a new refrigerator what brands to stay away from as he has seen many of those brands require constant repairs. Can't say enough good things about Trusted Appliance except for their name truly says it all.

Called Joe with a Samsung Refrigerator drain issue, on a 10 year old refrigerator. Joe advised that…read moretrying to repair the issue can get very expensive. He did not try to sell me a replacement rather he advised that most people just opt to replace. This company will be my go to repair company going forward. In this time where customer service has declined and honesty and integrity are hard to find, Joe has restored faith that there are still honest companies out there. Thank you Joe

Do not purchase a thing from Pearson's. Purchased new…read moredryer. installed sparks flew. obviously our outlet. New outlet. plugged in and sparks flew. electrician came out- wires crossed inside dryer when installed. 4 weeks dealing with Pearson's for refund of $144.20 electrician bill. They came up with every scenario on why our fault. finally said keep your money. Im telling everyone Else know to buy elsewher.

This company seems not liking their business. I called many times for service but no answer. A…read morecertain Vince picked up but after talking to him he just said he was busy with a client. Excuse me but I am a client too! No wonder you only have 3 stars and some of Pearsons closed already!

Have used them several times over the years and always very helpful with advice and informationl…read more They carry many parts but can order any part you need at fair price.

They have it all! Just a heads up...Make sure when you call…read morein to check parts availability that you have your model number at hand. It will be the first thing they need to know to get the ball rolling.

I recently shopped for new kitchen appliances at Pearson's in Vacaville, and was assisted by Zach,…read moreto find appliances with all the options that I was looking for. Zach listened, shared his knowledge with me about the different brands that provided my criteria, and walked me through the showroom, pointing out those brands that qualified. Delivery day went smoothly: truck arrived during the specified timeframe and delivery gentleman were cordial. It was a great experience. THANK YOU, Zach! I look forward to working with you next time I'm in need of an appliance.

I bought a dishwasher 10 months ago. Stopped working and called Pearson's since still under…read morewarranty. They set a repair appointment but I needed the original sales slip. Pearson's said they would supply the copy 2 weeks ago. Now the repair service will not come since I don't have a copy of the sales. Pearson's will not respond to my multiple phone calls. Now I have to drive there to get a copy and reschedule my repair. Will never give them my business again.

I found Ferrer's Appliances on Yelp when my mom's gas stove needed repairs. Since I didn't feel…read morecomfortable working on gas myself I wanted a professional I could trust, and Luis delivered. He quickly diagnosed the issue, ordered the part, and got it fixed in no time. Professional, efficient, and gave me peace of mind knowing my mom's stove was in good hands. Highly recommend!

Great customer service, highly suggested. No complaints. Absolutely beautiful family owned…read morebusiness. Very good products.

Bought a new stainless steel refrigerator from Liz Nadolny at Homewise Appliances. Liz listened and…read morefound the best solution. It's working well and is so quiet that at first I thought it was not working properly. Love having an ice maker too. Delivery service was a fantastic crew, they were so careful bringing in the refrigerator and making sure it was perfectly balanced before leaving. Awesome customer service all around.

Second time in the past six months we have been to Homewise Appliance (formerly Airport Appliance)…read more Both times we were overwhelmed with all the options, but Ken Usedom helped us out big time! On our first visit he showed us all of the refrigerators that would fit our space and needs. We found that there were several that fit our budget and needs. Ken was very knowledgeable about each of the refrigerators and if he wasn't positive about a feature he quickly found the answer. The second visit we had was at their new location. It is a very nice building and had space for our kids to sit while we looked around. Ken was again very knowledgeable and helpful while we found an induction stove that fit our budget. With both purchases we have been more than pleased with the delivery and follow up from Ken. He goes above and beyond and will recommend our friends and family purchase their next appliance from Ken at Homewise Appliance!!

Twon is absolutely the best in customer satisfaction. Twon is on speed dial for all my Plumbing…read moreneeds. He works with you and responds immediately. He will not disappoint!

I can't say enough good things about Henry the technician. He worked on my Fulton Milano oven and…read moreFisher & Paykel dishwasher. He was on time, super friendly to my pitbulls, quickly fixed the problems and because they were quick fixes he didn't charge me for labor. He's very knowledgeable in his craft. He even gave me advice on how to properly maintain my Subzero fridge so I wouldn't have to end up calling him one day to replace a $4000 part. Along with tips on how to keep my Samsung washer clean and free of mold. Crystal the office rep who scheduled the appointment with me was also super friendly and helpful. I will definitely be calling them again for all of my future appliance repair needs.

RUDE & ARROGANT! Just came in for an appointment to help…read morereboot my older model personal business iMac. I paid & started the tech services to only be laughed at, denied service for my equipment & reimbursed 10 minutes later before even viewing it. The tech lady didn't know my model & laughs with the cashier in the back room assuming they are correct. Another customer heard this & was just as disappointed. Apple Support referred me here & they don't work on Apple? ...and I almost signed a repair waiver? SCAM ALERT! Unfortunate experience & lost trust. Train your employees properly, you'd make more money.

I went into Best Buy with the intention of buying a high quality computer and camera system for my…read morebusiness. GEN Z STAFF as another reviewer commented. The man at the door asked how he could help. Then he directed me to the appropriate section. He said he would call someone over to help me. I waited at least 15 minutes with the blue shirt boys literally avoiding me. I guess a 55 year old woman isn't worth a conversation. So I started asking GROK to help me select what I needed. Once I guesstimated the appropriate computer I had to chase down a blue shirt to go get it. When trying to confirm that I was selecting the correct computer, the kid kept looking for an escape instead of making eye contact with me. I walked out without the camera stuff because I couldn't stand another minute with the young man who was totally put out helping me. If you are looking for knowledgeable customer service, you should shop somewhere else.