Samsung washing machine refused to do its job; not even pretending to do its job, the ghastly…read moresilence after hitting the 'wash' button was frustrating. The technician Peter (name is a somewhat vague recollection) supplied by Appliance Worx, made quick work of removing the skin of the washer down to its guts to diagnose the washer's illness. I was fairly convinced that the water pump (or whatever it is called in a clothes washer) had failed. Peter determined that it was the impeller (reverse of a propeller, moves the water OUT of the washer) which had encountered and chewed on a combo of rubber bands and hair (? cat) which lodged in its craw and paralyzed it. Likely, a cat toy from the occupants and their feline friends. I appreciated the fact that the technician COULD HAVE easily hoodwinked me into paying for a water pump replacement (2x+ the repair bill) , but instead took the honest path and cleared the obstruction then quickly and expertly reassembling the disemboweled washer Bravo! Appliance Worx for making the washer work.

Horrible service! The tech said that he would return and…read morefix our dishwasher and replace a part on the top rack. He no showed and we still have no dishwasher! I would not recommend this company!

I had a truly fantastic experience with this company and cannot recommend them enough…read more Before calling Tom, I actually had a technician from a different appliance repair company come out to look at my machine. That first technician showed up with zero interest in doing the job, offered no real help, and clearly didn't want to be working. Frustrated, I decided to call Tom's Appliance Repair instead, and the difference was night and day. Tom, the owner himself, showed up to handle the job. His customer service was absolutely outstanding. He was incredibly knowledgeable, diagnosed the problem quickly, and took the time to explain everything clearly. It is rare to find this level of professionalism, expertise, and genuine dedication to helping customers. If you want the job done right by someone who actually cares, skip the other guys and call Tom. Five stars!

I decided not to repair the refrigerator. Tom was very honest in his assessment and recommendation…read moreto replace instead. He also recommended a Pho place in Vacaville. He didn't disappoint in his suggestion!

Called Joe with a Samsung Refrigerator drain issue, on a 10 year old refrigerator. Joe advised that…read moretrying to repair the issue can get very expensive. He did not try to sell me a replacement rather he advised that most people just opt to replace. This company will be my go to repair company going forward. In this time where customer service has declined and honesty and integrity are hard to find, Joe has restored faith that there are still honest companies out there. Thank you Joe

Trusted Appliance is the ONLY repair company that I trust and will use. They came out today because…read moremy refrigerator quit working. After looking at it the technician informed me that the compressor was bad so it was time to buy a new refrigerator. It's rare but very much appreciated for someone to be up front and honest vs trying to sell unnecessary and existing dive repairs. The technician let me know that due to its age my refrigerator has went past its life expectancy and that it's not worth spending over $1,000 for a repair on such an old refrigerator. He even told me when I go looking for a new refrigerator what brands to stay away from as he has seen many of those brands require constant repairs. Can't say enough good things about Trusted Appliance except for their name truly says it all.

TL;DR: Pearson's had exactly what we wanted, when we needed it... and at a fair price…read more Our 13-year-old Bosch dishwasher broke during the 2020 pandemic. We wanted a new Bosch, but everyplace we checked either (1) didn't actually stock dishwashers (they were in a "central warehouse" and had to be shipped) or (2) were backordered for months -- even the online retailers. We stopped by Pearson's on a lark (first time in the store) and found exactly the model we wanted --that was backordered everywhere else -- for the same price that HD had it at (with a months long delivery time). The entire transaction took less than 30mins and in even less time, we had it loaded up and ready to transport home. By nightfall, we had a working dishwasher self-installed. Woohoo! This is not a fancy store with shiny displays. What they have is appliances in stock in the back-warehouse... which is what we needed. We were assisted right away at an appropriate, simple "Can I help you with anything" level (not pushy or bait/switch). The next time we need an appliance, we'll be adding Pearson's to the list of places to look.

A certain Juan promised to install my refrigerator but silence !!! A company with no honor and so…read moreare the workers. Well the Manager is also incompetent so what do you expect! This business is Deleted off my list of existence!!

Have used them several times over the years and always very helpful with advice and informationl…read more They carry many parts but can order any part you need at fair price.

They have it all! Just a heads up...Make sure when you call…read morein to check parts availability that you have your model number at hand. It will be the first thing they need to know to get the ball rolling.

Bought a new refrigerator for our new home and everything from the purchase to delivery was very…read moregood. I want to give a shout out to the delivery driver Marvin and his assistant (sorry I didn't get his name) they were so careful in the process of getting the fridge from the street through the bare dirt backyard. Once in the house they were very respectful of the brand new flooring and the fit into the fridge space. Other things in the day did not go so well, but this was a welcome relief to have it done with such care and respect. The reason for the lack of five stars is because any time I called the store, I never got to talk to a real person, but had to leave a message and wait for a call back.

I recently shopped for new kitchen appliances at Pearson's in Vacaville, and was assisted by Zach,…read moreto find appliances with all the options that I was looking for. Zach listened, shared his knowledge with me about the different brands that provided my criteria, and walked me through the showroom, pointing out those brands that qualified. Delivery day went smoothly: truck arrived during the specified timeframe and delivery gentleman were cordial. It was a great experience. THANK YOU, Zach! I look forward to working with you next time I'm in need of an appliance.

Ferrer's IS amazing! We were having a problem with our…read morerefrigerator water dispenser dripping. Ferrer's (Luis) examined refrigerator, ordered part and installed! Timely, professional, tidy and knowledgeable. Will use again in the future...not TOO soon I hope!

We needed a new washing machine and instead of getting only a new washing machine we got the dryer…read moreas well. It was purchased from Ferrer's Appliances located in Concord. We bought them in November of 2025. Luis came out and installed the washer and dryer and took the old washer and dryer. We had a 2 month warranty. Everything was doing well until we moved out of the townhouse. The movers removed the washer and dryer from where it was located and the mess all on the wall and floor area was awful! The lint wasn't blowing outside through the trap but building up on the walls, hose that led outside and the floor. I took pictures of the area because I knew the property management will be charging me to clean up the area. I called Ferrer's Appliances and spoke to Luis and explained the situation. He told me there was nothing they could do and they were not going to pay for the charge I received based on their installation. I've attached a picture of the area! I'd highly recommend not using Ferrer's Appliances. We could have had a major fire because of the installation! I will be sending this to the Better Business Bureau as well! I hate that I even have to give them 1 star to post this review!!

An Absolutely Exceptional Experience from Start to Finish!…read more I honestly cannot say enough wonderful things about our experience with Curtis Frise at Homewise Appliance and George, the manager! We found Homewise Appliance through Google, and I am SO happy we did. What started as a search for appliances for our new home turned into one of the smoothest, most enjoyable purchasing experiences we've had! From start to finish, Curtis and George made the entire process feel seamless, stress-free, and genuinely enjoyable. One of the things that impressed us most was how refreshingly unpushy the sales experience was. There was absolutely no pressure, no aggressive sales tactics, and no feeling of being rushed into making a decision. Instead, we felt listened to, respected, and truly taken care of. And the PRICES?! We were honestly blown away by how incredible their pricing was! We were so pleasantly surprised by the value we received, and the entire experience exceeded our expectations. Curtis was wonderful to work with, and George helped make everything come together beautifully. Their customer service, professionalism, and attention to detail made all the difference. We ended up purchasing a GE appliance and a gorgeous Café French-door refrigerator, and we could not be happier! The refrigerator is absolutely beautiful, and we are so excited to see it in our new home. These are the kinds of purchases that make a new house feel like home, and Curtis and George made that experience even more special for us. It is rare to find a business that combines exceptional customer service, genuinely competitive prices, and a pressure-free shopping experience so effortlessly. Homewise Appliance truly deserves recognition for the way they treat their customers. If you are shopping for appliances, do yourself a favor and give Homewise Appliance a chance before buying anywhere else! I would recommend Curtis and George without hesitation to friends, family, and anyone looking for a great experience and incredible value. Thank you, Curtis and George, for making this part of our new-home journey such a wonderful experience. We appreciate you both so much and are beyond excited to enjoy our beautiful new appliances in our new home! You have definitely earned our business and our recommendation. Five stars all the way! We are so glad we found you through Google!

We had the pleasure of having TJ Whidby help us pick out a fridge today. After having a horrible…read moreexperience at Fr%$ Appliance we just went in to look as our fridge was on its last leg. TJ was probably the best/nicest salesman I've ever dealt with. He was informative, super easy going, professional and not at all pushy. We ended up buying one because of the experience. It's a really nice store with everything you could need. Melvin and his buddy delivered it and they were pros! He knew everything about this fridge and even showed us how to use it! Just such a great experience all around!

I can't say enough good things about Henry the technician. He worked on my Fulton Milano oven and…read moreFisher & Paykel dishwasher. He was on time, super friendly to my pitbulls, quickly fixed the problems and because they were quick fixes he didn't charge me for labor. He's very knowledgeable in his craft. He even gave me advice on how to properly maintain my Subzero fridge so I wouldn't have to end up calling him one day to replace a $4000 part. Along with tips on how to keep my Samsung washer clean and free of mold. Crystal the office rep who scheduled the appointment with me was also super friendly and helpful. I will definitely be calling them again for all of my future appliance repair needs.

Twon is absolutely the best in customer satisfaction. Twon is on speed dial for all my Plumbing…read moreneeds. He works with you and responds immediately. He will not disappoint!

I came in to buy a new screen protector for my phone and thought I was able to find one with the…read moreassistance of a couple staff members. I bought one that was compatible with the Samsung Galaxy S24 and after purchase they offered to replace my old protector with the new one I bought. Turns out I actually needed one for the Galaxy S24 FE version which was my mistake. When staff searched for the one that I needed, they could not find one in stock. So I wasn't able to purchase one and my money was promptly refunded. It's a bummer that I couldn't find the screen protector for my phone, but I do appreciate the staff assistance.

ABSOLUTE NIGHTMARE: NEVER TRUST GEEK SQUAD WITH IPHONE REPAIRS…read more Even though they are an authorized Apple service provider, dealing with the Geek Squad at this Vacaville location for an iPhone warranty repair has been an incredibly frustrating, incompetent mess from start to finish. I dropped my phone off on 8/16. I had already completed all advanced troubleshooting myself (restore and DFU mode) to fix a boot loop unsuccessfully. The Geek Squad agent, Abraham, couldn't get it to work either, so he determined the device needed to be shipped to an Apple service center. He did warn me that the turnaround would be 3-5 business days and that all my data would be wiped. If I could do it all over again, I would have walked out right then and gone straight to an official Apple Store. Why? For starters, Geek Squad does absolutely nothing except act as a useless middleman to ship your phone away. Unlike an actual Apple Store, Best Buy doesn't provide a loaner device, which left me digitally stranded without a phone for a full 10 days. Had I known they were just going to mail it out and let it drag on, I would have handled the shipping to the service center myself to avoid this massive delay and inconvenience. Instead of the promised 3-5 business days, the process took a full 10 days. According to official carrier tracking, the repaired phone was physically delivered back to the store and signed for by a Best Buy employee named Roman on 8/24 at 10:29 AM. Yet, when I went to the store two days later, they claimed they didn't have it. They tried to give me the runaround, making up nonsense excuses about needing to call Apple and have them provide a "new serial number". After I spent hours trying to call the store (Best Buy does not route any of the calls to the actual store), and escalated the issue to Apple Support to demand accountability, the store finally called me back with an excuse claiming the phone was "misdelivered to the PetSmart next door." Absolute BS. A courier doesn't drop off a secure, signature-required Apple service shipment at a pet store. They clearly just misplaced it in their own house and lied to cover up their internal tracking mess. To top it off, Apple swapped out the logic board, so my data is completely gone. At least that is one thing I can't blame the store for, but definetly some poopy icing on an already decaying cake. Geek Squad's internal logistics are a total joke, their communication is nonexistent, and their customer service is built entirely on excuses. Save yourself the massive headache and go straight to an actual Apple Store or handle the mail-in process yourself directly. Best Buy repairs plain suck, and I am staying away from Geek Squad for good.