Absolutely pathetic service I spend over 200 on the pathetic 2-Year Accidental Geek Squad Protection just to have my Surface pro start boot looping after I tried to factory reset it. Just to be told o sorry " you have to send it Microsoft or pay more money to have Windows reinstalled". I'm sorry but what you b.u.ms are telling me I should've said I broke it. How in the world is the reinstallation of windows not covered and now I must send to Microsoft. Thanks for nothing deceitful scammers. read more

Last year my Father who is in his late 80s made an appointment to have some computers looked at by the geek squad. He went in at his appointment time to have them looked at and was told he didn't have an appointment. He explained it was difficult for him to make the trip but was told that they couldn't help him. He explained he had an appointment but they didn't care. He asked to talk to a manager but when the manager came out he also didn't care and told my elderly father that he was being difficult and that he was the problem. Some time later I went in to talk to the manager but was told he wasn't in. I left a message for him explaining that if he didn't call and apologize to my father that both my father and I would cancel our subscriptions that we had had for years. After I got no response for several months I called the corporate headquarters to complain and cancel my subscription to geek squad. Corporate claimed to be appalled at the treatment my father had recieved and promised to address the problem and get back to me. Now again after several months of no response I am writing this review. This is a terrible company that doesn't care about their customers and treats the elderly with disrespect and contempt. I highly recommend customers take their business elsewhere. If there where a no star or negative star rating I would mark that. read more

Their stock of computers was very low. They're marked pricing was so small. You needed a magnifying glass to read it.

The lady that rang me out if she spends as much time putting all that junk on her face and learn some customer service it'd be awesome. She has no customer service at all not a drop, but the geek squad really helped me out quite a bit. read more

I had purchased a Sony camera a couple months back and was extremely disappointed to find out they gave me the wrong camera. The camera is great however, finding out that I didn't get what I asked for and having a significantly higher payment than what I originally expected is very frustrating. read more

There is no point to go to this Best Buy. None of the sales staff are knowledgeable about most products they sell, and not even the managers are willing to help customers find a product or help. The staff is useless, mind as well shop online. read more

Beware of what you buy at Best Buy! They make all kinds of promises and fail to deliver. They put anyone with a pulse in a geek T shirt and call them qualified. Very disappointing! read more

If I could give Best Buy a negative zero, I would. First off, they never answer the phone, it rolls over straight to their so-called customer service people, and they don't actually give a you-know-what. They lie about appliances being in stock when they aren't. They gave me three different days regarding when an appliance would be ready to be picked up, then they told me I was the only one who could pick it up. I live in Texas and the appliances are for a house in Colorado. To change an order takes an act of Congress. Best of all---you know when the supervisor and the call answerer put you on hold to "look into something"? They're basically laughing at you and cracking jokes while making you wait. I know this because I could hear their whole conversation while I was on hold. They accidentally didn't mute themselves. Stay away from Best Buy unless you like to be subjected to rude, incompetent people and worthless customer support centers. read more

Bought a lighting to hdmi cable in Nov for $60.00. Lasted six months. Bought same cable at Walmart for $21.00 today. Poor and slow customer service. I will avoid bestbuy for my electronic needs. read more

Excellent service by technician Shawna. My first impression was she knows her stuff. My NEW IPAD12 was unresponsive after operating for only one day. She uninstalled down to factory and reinstalled. Shawna was a pleasure to work with, very efficient and my issue was resolved. read more

We ordered 2 Surface laptops,2 external hard drives and 2 Surface pens - over a $4000 order. Did the Oder online for pick up at the Farmington store. The items were scheduled to come in on different days, but we wanted to make 1 trip to pick everything up (we are from Durango, 60 miles away) so we coordinated with CS and Geek Squad at the store so we could pull it off. When we got there we were told the order had been cancelled because we waited too long to pick up. Mind you, no fewer than 3phone calls were exchanged regarding the schedule, within 2 days of picking up. While they had not restocked the product, the charge was still on our card awaiting refund for the cancellation. We let them keep their product. If we'd ordered direct from Microsoft we'd have been up and running weeks ago. So much for trying to support local business-a wasted afternoon and 120 mile round trip for nothing. A phone call to us would have thwarted our walking away as angry customers. This is a corporate as well as a local problem. We're done with Best Buy. read more

I am not impressed with the best buy in Farmington, I believe the workers there are not concerned with customers or their issues. Sell something and hurry them out the door. If I had to give a rating it would be very low for customer service. I don't often go there as I tend to get frustrated easily and they do not help so I will go less often than before. read more

Support your mom and pop stores. Best Buy is garbage. I bought a new tv, when they went to load it in the pickup, they said they couldn't tie it down. I asked for some twine or rope to secure it and they said no.I told them to take it back and return my money which they did. I went to Paradise Village and purchased a tv and they loaded it and tied it down for us. Paradise Village is a mom and pop store and has been for 30 years. I'm glad I didn't give my money to Best Buy and all future business will not be with them. Go to paradise village for your media needs. read more

Bought our daughter a new laptop, printer and a few more extras to go with it! Was a little disappointed that the computer bag she picked out was not in the right place & cost double what we thought it was going to be but other than that we found everything she needed and it was really quick for being as busy as it was!! read more

Would give a no star if available. No one knows how to answer a phone, 20 minute wait. Geek squad kid at the counter was nothing but a smart a$$ punk, customer service or politeness needs to be taught. To bad there's no one else in Farmington can do computer repair that I know of. read more

Don't bother calling... you'll on hold til the cows come home. They service is horrible.

Terrible customer service. I went in the store to buy a camera earlier and I was there for over 30 minutes waiting for an employee to help me, I had to ask for help multiple times because the camera I wanted to buy was in a cage and I needed the employee to unlock the cage, it seemed like nobody knew where the keys were and they didn't make an effort to try and look for them. I was on holiday and the next day I was going to vegas and I bought a camera from the store in vegas, they were a lot friendlier and outgoing. I would try to stay away from this location even though it is the only one in Farmington. read more

No specific order on pre-order screw ups. I called this store prior to the RTX 3080 Launch. I was told the Cards will be in stock and it will be sold first come first serve. Nope, no cards, told everything is online. Then the PS5 launch, nope online, then the Xbox series x & s, nope online. I guess we really don't need a best buy in Farmington NM. Maybe we should just make online orders from sources that are more reliable then the brick and mortor store here in Farmington. read more

Poor customer service today regarding a screen protector purchased, wanted a refund for poor quality one hour after purchase. No help. Go elsewhere, please. read more

This review is for Geek Squad. My Dad & I went here to get our computer scrubbed & to get 2 service packs dowloaded. When we got there, the man we spoke to was all about the hard sell and didn't honor the quote we were given on the phone. He messed with the power cord, walked around a bit, even took his glasses on and off about 4 times. He was trying to sell us a 200$ service plan with a firewall. He was just running out the clock until we would break down in frustration and say yes. When we said no a 2nd time about 20 minutes (of him talking) later, he had another guy come over and try the same tactic. I will NEVER go back there for computer repair. We just needed a scrub & 2 service packs. We spent about 45 mins in defensive frustration. Check craigslist for someone else. It worked for us. read more

The staff at this Best Buy rock! My customer service team member was Nathan and he made me feel comfortable and well taken care of by answering my questions and making product suggestions. I'm sure I will enjoy my new lap top with confidence with my 1 year Geek Squad assistance. Thank you Nathan! read more

It was a good experience even though we had to come back after had credit card problems, but Warren on the Geek Squad was very nice and patient with me. Just left my purchases behind counter til i was ready to buy. read more

I love how clean they maintain their inside and outside areas. The staff are very helpful.

Nice big store, good selection, not outstanding in any way and the employees are ambivalent, but it's everything a Best Buy should be.