We have both purchased new appliances and used their services for a range that came with our house…read more In purchasing, we came in with clear price ranges we could work with. They did a great job explaining the differences so we could make the right choice. The drop off was easy and helped us to get it ready for installation. Recently we called about our range. I left a message in the evening after hours and they called first thing the next morning. I explained the issue and asked about prices of service call versus a new range. They went over costs of each (new range at same line versus cost per time and new parts) and I ultimately chose the repair service. They booked a visit within 2 days. I was concerned the service person might dilly dally because of time but they came in, got to work and finished within an hour with time to explain issues. My old range is now back in use and I'm more aware of what I need to start squirreling away when I'm ready to purchase something new.

Dan from Aztec. Purchased a new washer and dryer and a new…read morerefrigerator. Everyone was excellent, from purchase to delivery and installation.

We purchased a Maytag refrigerator from Dave. They delivered it all the way to Cortez! Mitch did a…read morevery professional job getting this monolith in our 100 plus year old house. We had some ice maker issues and Dave sent JR over to take care of it. He was also very proficient and had us fixed in no time! Please do not hesitate to shop at Dependable Maytag. They live up to the name! Rick and Cyndi Cortez, CO

Daniel came to my rescue to unclog the drain in my Maytag washer due to washing pet bedding!!…read moreAwesome people! Thanks again!

I live about an hour away from this location but I l'm in Farmington about once a month when I get…read moremy nails done close by. I've had good luck with the people that help me there. Everyone is super kind and helpful. Today I had a call from Sam who worked there and he was especially helpful with an issue I had. Store is clean and parking is plentiful.

Absolutely pathetic service I spend over 200 on the pathetic 2-Year Accidental Geek Squad…read moreProtection just to have my Surface pro start boot looping after I tried to factory reset it. Just to be told o sorry " you have to send it Microsoft or pay more money to have Windows reinstalled". I'm sorry but what you b.u.ms are telling me I should've said I broke it. How in the world is the reinstallation of windows not covered and now I must send to Microsoft. Thanks for nothing deceitful scammers.

Middle of summer the swamp cooler went out. Couldn't find the parts we needed at the local hardware…read moreand HVAC places and ordering online would take days. Absolutely Everything had all the parts we needed at very affordable prices. Blair and Christopher were a big help!

last month I drove 21/2 hrs to buy some windows and a sliding door. I loaded up the windows and the…read morestaff loaded up the wrong sliding door as it was getting dark. I got home only to find the double paned slider had a broken jagged pane missing. I called to inform them it was the wrong slider and I would return it. They said ok. I drove down gave them the door looked around and couldn't find another complete door. They refused to refund me for the door despite not having another complete slider. I said I couldn't find anything else yet they refused to refund me accusing me of buying the broken door knowingly. They were rude and unwilling to refund me. They offered instore credit but they had nothing I could use. I'm in my 70s and I spoke with the owner and he said too bad he couldn't return my money. I've never been treated so poorly and they didn't care I live 21/2 hours away. Most of the inventory is in bad shape and they want top dollar. I pleaded with them to return my money but they insisted in store credit only. They knowly sold a broken door to an elderly man who drove five hours round trip and to returned it and refused to make it right. i Would be very Leary of their underhanded business practices. Doc

My wife and I were in need of a washer and dryer. My wife signed a contract and gave all the…read morepertinent information and PAID TWO months in advance. Management gave a delivery date so all was good. Customer service called us last minute and failed to follow their commitment in delivering our rented Items that had already been Paid for Two months in advance. As you would expect we were highly disappointed with the poor customer care and their lack of due diligence. Apparently customer service only just called our references at the last moment. They were unable to contact one. We were able to provide an additional reference and they still would not deliver our rentals on the day agreed upon. When requesting to speak to the manager, the branch manager answered. We did not see eye to eye and he decided to hang up on me and refuse to answer any of my questions. On the third call to his store, he said he would only speak to my wife because I was heated and cursed. (This is the only time I cursed at him, and that was after he hung up on me more than once) My wife asked why he wouldn't speak to me and his answer was not sufficient. Instead, this man decided to be rude to my wife speak down to her and state "We don't need money from people like you". I could only believe he meant Those who do not live in Farmington but live on the reservation. I made a complaint to The Aarons national complaint line. I called two more times to see what is happening and they told me they would contact me. That was about two weeks ago. Do not do business with this coward who can only argue with a nice woman, instead of her husband. I explained to the man I was in a wheelchair and a disabled veteran and that is why my wife went to get the rentals and I was not with her, he still refused to speak to me. Do not do business with this chain because they do not care about the customers. Go to someone else.

Recently purchased a dryer and a refrigerator. We dealt…read morewith a very nice, informative, and helpful nice lady named Cathy who I think has been there since it opened. If you are in need for an appliance, then let this lady help you.

The customer service is poor. We waited for 45 minutes to get a chained cut. We finally got someone…read moreto help. Pack your patience.

We have had problems with our spa which we purchased there from day 1. It was a piece of crap. We…read morehad leaks and repmpairs with the warranty, Once the warranty was over it just got worse. We spent $1009 last year because of a faulty motor. Guess what, it wasn't any good 6 months later.

We bought a gas fireplace insert from Raindrops. Last year they sold to Heatwaves and I called…read moreHeatwaves to fix my fireplace. At the end of the call the technician tore the exhaust connection apart, took the connection, turned off the gas and said we needed a new vents for over $800. They charged over $900 for the first visit and never fixed the original problem! It took me a year to finally call Ashes Away in Durango and last week they looked at my fireplace, replaced the missing part and recommended replacing the starter even though with a cleaning it is now working. Their total bill with two trips from Durango will be about $500. They didn't see any problem with the venting!

I would love to give Derek and Abran a huge shout-out for the outstanding customer service my…read morehusband and I experienced while trying to purchase a new washer. They went above and beyond to assist us today! Highly recommend!

I would give a zero if I could....I ordered tile and hardy board in early August. I was provided a…read moreshipping date because I paid for delivery. Everything was listed as "in stock" online and available at this store. I secured permits, arranged an installer and much to my shock, only the hardy board arrived. No explanation. We were told to contact customer service - which was in India. Representative was zero help. I asked for a supervisor and was given 2 possible dates for "maybe" the tile arriving. I expressed the inconvenience because I have 4 projects happening simultaneously and when they actually delivered, I had foundation work being done and 4 construction trucks needed to be moved to accommodate the tile delivery in LATE August. Garrett, the driver was great. He told me to call Dominic, Operations Manager and he would make it right. NOPE. After about 13 calls and messages being left, including with the Assistant Manager, Shiela...no returned phone call. He was always "in a meeting", "out to lunch", "not available" or "it was his day off". So, no response at all after 2 weeks for attempts to rectify the situation. So, I give Dominic a ZERO for customer service. The store a ZERO for not delivering products on time that they had listed as "in stock"...and a ZERO for communication about the delivery issue and scheduling. Don't order from here!!