The staff in here couldn't be any less interested in helping customers. Came in to buy a heavier item. No assistance. Had to wait several minutes before anyone showed up at the checkout section. 6 or so tills and no one attending. The new look is horrible. Dull grey colors, checkout counter now at the very back. Not a good retail experience. Why bother coming to a store. Just order online. read more

A young man named Rowan at the store in Duncan gave us great service. I wanted an IPhone but didn't know what newto get. Rowan was excellent from start to finish and was a great help figuring out what I needed for what I wanted to be able to do. He was endlessly patient with me and was very friendly, had a great attitude and I left with my new phone. read more

Ever time I go into the Duncan branch, you have if 15 to 20 staff all about, I dont know if it's race profiling or no training to help customers, but nobody asks " can I help you, ", not once but many occasions when I visit this store. Seems to be a young staff that rather talk to them selves then attend to customers. Your grade out of 10 is a 1for worst store I ever visited. Clean up your act, I won't be returning to that store again read more

The people who set up the ridiculous voice system when you call in is devoid of sanity and has lost a potential sale of two iMacs. I already have an iMac that I bought from this store. I called to find out about increasing memory and purchasing another computer and laptop, however, could not get through due to the absolutely asinine voice prompts that refused any help in terms of getting me to the computer department, then insisting I go to the website because I didn't want to pay them $$$ to "join"something, and hanging up on me. What idiots! I am now going to the competition. read more

The sales is all they care about customer service and satisfaction is irrelevant. I bought a TV from Duncan BC Best Buy and the remote won't pair with TV and I am using an installer and he can't get it going so I tried to call store to either replace remote or TV for advice but there is no local number you have to call a 3rd world country and go through ten thousand questions and end result he hung up after ten minutes. What pathetic service and will just take TV back and buy elsewhere. Thats what happens when you buy from a big corporation you get zero help and service. I will look for a local retailer as Best Buy isn't worth all this time and aggravation read more

I was sold a Sonos Play 5 for full retail price but actually it was an open-box item that was previously used and allocated to another customer's Sonos account. I contacted Best Buy corporate and they opened a case. However it's been 5+ months and I've not heard anything back regarding the matter. Not looking for any financial recompense but you should know to be extra careful about purchasing high-dollar items from this location. Perhaps venture to Nanaimo or Victoria locations to be safe. read more

The manager there is a joke. I went in there to buy a ps4 with a game and psn pass but I wanted to swap out the game that came with it for a different one. The game I wanted was older and less valuable but he still wanted to charge me for swapping it. I went to wal mart and got helped by a nice kid and his manager, they swapped the game for free and even gave me a discount because I was buying a few things. I'll be going there first for my electronics from now on. read more

If there was an option less than 1 stars I would have picked it. The complete lack of work ethic from all staff at this store blows my mind. Twice now I have been in this store. The first time I had some complicated questions about a photo printer I had an an older camera. And once a sales rep finally came over, the only answers he could give me were from what he Googled. Which I could have done myself. And then I find out that a product he said is no longer available and has been discontinued, was in fact still available. The second trip was only because the phone I had wanted was sold out elsewhere. If I wanted to go Google my own answers, get complete ignored by sales reps for over 30 minutes, once acknowledged, get yelled over by sales rep yelling to their buddies across the store, or have my sales rep scrolling through his Facebook while serving us, I would have stayed the fuck home. And you wonder why you have no one in your store. I'm waiting for the day you finally close your doors. I can get everything your store has to offer online. And get the same answers without having to go to a store to have someone else Google it for me. Never.shopping.there.again *ps while waiting 2 and a half hours to get out of your store with a phone today, 3 people left while waiting. Because you had 8 sales reps standing around and 2 helping one person cause they were "friends" read more

Shopped here over many years before transition from Futureshop to BB. Local staff is mostly great, but the store managers vary from fantastic to the other extreme. Currently (last 12 months or so) I'd avoid dealing with this argumentative idiot. I rather shop in Victoria or the mainland BB and avoid being lectured for what is otherwise the normal course of business. read more

Awesome friendly staff. Love how clean and neat the store is.

Every time I go into Future shop, there are sale people standing around chatting. I have walked in there with the intent on spending money but could not get proper customer service so i took my business elsewhere. read more

Ignorant staff. Unsurprising in a big box store, but still, this is pretty bad. Parents' computer malfunctioned (after only 2 years) under warranty. Took them 5 weeks to agree to providing a replacement. Wanted $100 to transfer data from the old to the new computer. Claimed it could be done that day so I drove down from Nanaimo to Duncan to help parents pick out a replacement and also to get it set up at home. Got told at the store it'd be overnight to transfer data. So parents waited another week until I could get to their place again to set it up. Got it going and they hadn't transferred over the email. Called back, got told first that "they never transferred the email unless instructed to" - because yeah, that's not something most people keep for a reason or anything, right? After pointing out that this was like hiring movers and being told that "well we move everything but not your bed because that's not included", got told that they *couldn't* move it because the hard drive was shot. I pointed out we were told the motherboard was the problem, and they'd moved everything else over from the hard drive, so how did that work? He said that even if it was the motherboard, that meant they still couldn't transfer email. I asked again how the motherboard meant that everything but email was transferrable. He said he needed a functioning computer to be able to get the email. I asked what exactly was keeping him from plugging the hard drive - which they had already pulled a lot of stuff off of - into a working computer to transfer it. I got a long silence followed by an "oh, yeah... I guess that *would* work." THIS WAS THE TECH DEPARTMENT. I wish I was kidding right now, I really do. They promised to have the guy who was working on the computer (who wasn't there that night) call them back tomorrow. So I'm not around the next day when they call back and tell my parents that they can *try* to move the email from the old hard drive, but they're going to need my parents' logins AND PASSWORDS to do it. I don't even. I'm not even. WHAT. At this point I threw up my hands, told my parents to change their email passwords to something temporary, and bring it in and get it done. Moral of the story: anybody who buys from Future Shop doesn't deserve what they get - but they're going to get it anyway, and then some. read more

Brought my laptop in to buy some upgraded memory. Found what I thought was the correct memory but I haven't used laptop memory before so I decided to double-check. I *specifically* went to the Computer Services desk to find someone who knew what they were doing. Yes, I know all you actual computer experts out there are hurting from the laughter right about now. But it would be nice if a business provides what it claims to. As you've probably guessed by now, I handed the guy the laptop and told him I needed a memory stick, and after "going in the back to look it up" (first warning sign - I assume by 'look it up' he meant 'frantically google and then take a wild guess based on what he found) this guy told me I'd picked up the wrong memory and handed me what he said was correct. It is, of course, my own fault that I thereafter took the memory home and promptly managed to lose the receipt, but it was certainly more than a little frustrating to discover that this 'expert' had given me the wrong memory, and that I was now stuck with $40 memory that is USELESS. read more