Excellent customer service, nothing but the best here! Thanks again Ultimac for saving me again.

Absolutely horrific customer service. When I walked in, they were arguing with a customer who was asking to be called if a necessary part came in for his iPhone repair; they refused to let him know when his device was ready to be repaired. They took my machine and gave me only the last of 3 pages of terms and asked me to consent to terms I had not read and was never provided by email, in spite of agreeing to give them my email address for them to send it to me. Although there was a broken arrow key that was sticking up and clearly scratching the screen, they reported to Apple that my screen had died because I put a sticky note over the camera and this "caused stress on the screen," (a flat piece of paper) invalidating my warranty -- apparently the piece of plastic sticking up into the screen (the broken arrow key), a computer malfunction, had nothing to do with it. I disputed the plausibility of this explanation and told them I thought it was ludicrous, but agreed to pay the difference, and they began sending me email after email about how I had "refused to have my machine repaired." I bothered to explain that there is a difference between questioning their assessment and declining a repair, and they sent me further emails stating I had declined the repair. I asked them to stop emailing me and simply fix it. When I went in to pick it up, they had replaced the top cover as well, including my prized sticker collection, without my knowledge or consent. I noted (in reasonable tones) that failing to inform me the cover would be replaced along with the screen, causing all of my stickers to be lost (and memories along with them), was an action they took without my consent and they could have at least had the decency to inform me -- I would have asked them to take a photo. They literally physically intimidated me towards the door and locked it behind me; the guy was twice my size and kept speaking in a robotic threatening tone. Worst ever -- do not sanction their poor service by giving them your warranty money. read more