Figured I would post this review after swinging by to their office and noticing they have closed up shop. I have only used this companies services three times in the last few years and I swear every time I walked in there there seemed to be new people working there, all except the receptionist which is a real piece of work in and of herself. My first time dealing with this company all seemed fine, took my laptop in for a virus removal, was told it was going to be $80 or so. That's fine, but when I came in two days later for my laptop the bill was now about $130!! I was a bit upset by this since I was told it was only going to be $80.. At this point their receptionist started to get short and a bit rude with me saying that the bill was a $40 "diagnostic" (yes diagnosis to tell me that my laptop that has a virus...has a virus) and then $80 to remove the virus. With how often they changed staff and the fact that I almost never saw the owner in any of my visits, just that same woman time and time again, I am not surprised their shop had closed. My second visit did not fair terribly better, this time I approached one of their guys directly, asking him about an email issue I was having. He told me he would need to actually take a look at the system to see what the problem was, I was a little disappointed cause I hoped it was just a simple fix.. Again at this point the receptionist butts in commenting on how no one can know a problem till they see the system and that they would be happy to LOOK at it for $40.. I was getting the feeling this was going to be another surprise big bill and continued talking to the tech on any advice on what I can try at home before bringing it in. The receptionist AGAIN butted in and cut off the tech, this time sounding more irritated. Just felt very unprofessional to keep butting into conversations and cutting people off then getting nasty when you didn't feel heard. I eventually got some advice out of the tech after a few more rounds of her trying to cut him off and went home, thank god the techs advice happened to work! My apologies for such a long winded review, I just feel this company was very poorly managed. The inconsistent billing, the frequent changes in staff and that rude woman working in the front made for an uncomfortable experience which I cannot stress enough!! read more

This company did a very good job of removing a virus from my computer but failed abysmally at informing me of what it would cost. The price was almost double what I had been quoted. I am happy with the work performed but not with the fact they spent my money without my permission. If the costs are going to be significantly higher it is standard procedure to get the customers OK before proceeding. When explaining this to the receptionist she went ballistic and started yelling at me and said she was sorry she had not conveyed the added cost to me and what more did I want from her. She had apologized and that should be enough. Fail as a receptionist but the computer runs excellent. Make sure you know all costs going in or it might happen to you. read more

They charge 4 times what needs to be charged. I have been over several computers they have worked on, and they outrageously overcharge for "watching" programs work, and perform unnecessary tasks as well. They will sell you an anti-virus before they inform you your internet provider gives you a top of the line one for free(shaw or telus)!! They billed one lady $60 for a quick phone call!!!! Then $300 when they got her in the door and her PC was, and still is in out of the box condition!!! They made her feel like she did something wrong and scared her off using her PC!!! I tried to purchased a USED power cord, as it was tested to be the problem, and they wanted to diagnose and evaluate my laptop!!! Another friend needed a cable and they wanted to custom make and deliver, at a fee, a simple ethernet cable!!! Grossly overcharging with no intent to help people who need it. $$$$$$$ Very poor business ethic evolves from greed. read more