"The Queen of Hearts has shown her face She wants you to…read morebelieve You were never meant to have Aces up your sleeve" (John Hiatt) Super neat and heavily stocked with pretty much anything you'd find in a big box building supply store. Painting, lawn and garden, hardware, tools, grills and barbecue, electrical, and plumbing supplies are all very well represented on their shelves. Parking is never an issue at Ace because it's located in the very spacious Canton Village Plaza. So, if you ever need a can of spray paint, garden hose, specialty light bulbs, barbecue sauce or wood chips for your smoker, you'll definitely find it at Ace. Like the old jingle said, "Ace is the Place".

Service could be improved....why should it be longer...this is all I really have to say...store is…read moreclean, but service could be better

Carr hardware is the real deal. Every visit there I am pleasantly surprised by their incredibly…read morehigh level of customer service. There seems to be an expert there for all needs that is happy to give you his full attention to your needs. I feel like it must be how things once were before the age of big box Home Depot's, that just know how to give you the run around. They have definitely won me over and they will be my go to store for all home needs. I highly recommend you give them a shot too.

"Worst in Class" Customer Service! Completed their form to…read morerent a piece of equipment. Returned the equipment the next day per the instructions. Asked the male employee to complete the return section of their form, and to provide me with a receipt/documentation of the equipment's return. Employee flat-out refused to do either. Somehow it is OK to document the rental equipment leaving the store, but not its return. I did not expect to be in negotiations with this employee for such a simple request. At one point still without a receipt being provided, the employee stated to please leave the store, never come back to this store again, never buy anything here again. Know what, I will take that advice and never return to this store again. Lost Customer! Buyers beware at this establishment. "Worst in Class" Customer Service!

We wanted to update our experiences with Ace, and we realized in doing so that they really haven't…read morechanged much in the last three years. We like this store very much. We like the enlargement of their stock in recent years, the ease of access in this clean, well-organized store, and the helpfulness of the folks who work here. We think the store is more customer-oriented than ever, and we are especially happy with their rental section from whom we have rented everything from equipment to tents. And we continue to like that they offer a nice selection of Litchfield-tagged clothing items (hoodies, sweatshirts, etc.). Parking is better these days, and ... well, like we said, we're happy here. Thanks to the owners.

I haven't been in Ace since they were a True Value, and frankly much is the same. Tools, pet…read moresupplies, paint, more tools, etc. But there have been some changes - the area by the register is moved, with displays encouraging buy local. They have the Connecticut 169 books, local products, and really cute little stickers. There are even Litchfield sweatshirts. The employees were very engaged with the customers, and free ones were quick to offer their assistance. (One could call them "helpful hardware folk....) The aisles were clear, and the displays clean and well organized. The parking lot lines are a bit faded so it can be a bit of a free for all, or at least close quarters where the line is clearer one side than the other.

The worst customer service i have ever experienced. I went because my contractor buddy said they…read morewere good. WRONG! Rude workers, unhelpful, and the upcharged the prices like crazy. We found the EXACT same things we needed at another store for1/4 the price. They are a scam

Last Friday, Rick in bath department is awesome! He was the only worker willing to work and help…read moreall the customers in his department!!!l Today, Ben and Cameron in pickup were so helpful and friendly loading my bathroom vanity and cabinets into the truck! Not often you find workers that actually are friendly and helpful!

This update is for Lowe's home delivery and NOT in-store experiences, the latter of which have been…read moreboth good and bad, and sometimes on the same visit. This time we ordered online wooden garden boxes to be delivered to our home for convenience sake. Good news: we got the boxes, exactly as ordered, on the day they were promised, and their condition was excellent. We quickly got them unpacked and set up (you can see the results in our photos). We were very pleased with the experience, hence five stars. A little less confident about going in the store, however...