Been there multiple times over the years. Very personalized care like the good old days of ma and…read morepa stores. Recently, as soon as I walked in, a man was there to take my old propane tank. Paid for it and made the exchange. That quick and easy. The legend of Carl lives on.

Carl's has the obscure tool you can't find in a big box store, people who know what you're looking…read morefor and where to find it, and occasionally a white elephant sale. My favorite shopping is for holidays. They're one of the few stores to have classic leaf pumpkin bags for Halloween. You can drive around the building behind the old Arrow pharmacy (I think it's a liquor store now) or if you're coming down route 4, make the hazardous left from the main road. There is plenty of parking when you do get into the lot though.

Love this place. Staff is so quick to help. Paul helped me find a fitting I was looking for so…read morequickly I was honestly impressed.

Service could be improved....why should it be longer...this is all I really have to say...store is…read moreclean, but service could be better

Ya know that little key fob you have for your car's key-less ignition?  Well there's a little disc…read moreof a lithium battery in there that doesn't last forever. And when it starts to wear out (if your car is like mine) you'll hear an angry beep and a flashing dashboard icon when you start up the car -signifying the end is near. So that's the reason I took my key fob into Carr hardware today, bought a 2-pack of the needed Energizer 2032 Lithium batteries (just $5.99), and saw the young man behind the counter pry open the tricky storage compartment on the fob and pop in a new battery. No need to go to the dealer and pay that big hourly labor rate. Carr did it for free. Seriously, the customer service was tremendous. As I walked around the aisles, I was greeted by three very friendly and courteous employees who asked how I was doing and could they help me find anything? The store is very cool, with all sorts of paint, plumbing, carpentry, electrical, garden, barbecue, and home supply gizmos. What a great alternative to the Big Box guys -go support local !!

"Worst in Class" Customer Service! Completed their form to…read morerent a piece of equipment. Returned the equipment the next day per the instructions. Asked the male employee to complete the return section of their form, and to provide me with a receipt/documentation of the equipment's return. Employee flat-out refused to do either. Somehow it is OK to document the rental equipment leaving the store, but not its return. I did not expect to be in negotiations with this employee for such a simple request. At one point still without a receipt being provided, the employee stated to please leave the store, never come back to this store again, never buy anything here again. Know what, I will take that advice and never return to this store again. Lost Customer! Buyers beware at this establishment. "Worst in Class" Customer Service!

We wanted to update our experiences with Ace, and we realized in doing so that they really haven't…read morechanged much in the last three years. We like this store very much. We like the enlargement of their stock in recent years, the ease of access in this clean, well-organized store, and the helpfulness of the folks who work here. We think the store is more customer-oriented than ever, and we are especially happy with their rental section from whom we have rented everything from equipment to tents. And we continue to like that they offer a nice selection of Litchfield-tagged clothing items (hoodies, sweatshirts, etc.). Parking is better these days, and ... well, like we said, we're happy here. Thanks to the owners.

I haven't been in Ace since they were a True Value, and frankly much is the same. Tools, pet…read moresupplies, paint, more tools, etc. But there have been some changes - the area by the register is moved, with displays encouraging buy local. They have the Connecticut 169 books, local products, and really cute little stickers. There are even Litchfield sweatshirts. The employees were very engaged with the customers, and free ones were quick to offer their assistance. (One could call them "helpful hardware folk....) The aisles were clear, and the displays clean and well organized. The parking lot lines are a bit faded so it can be a bit of a free for all, or at least close quarters where the line is clearer one side than the other.

The worst customer service i have ever experienced. I went because my contractor buddy said they…read morewere good. WRONG! Rude workers, unhelpful, and the upcharged the prices like crazy. We found the EXACT same things we needed at another store for1/4 the price. They are a scam

Last Friday, Rick in bath department is awesome! He was the only worker willing to work and help…read moreall the customers in his department!!!l Today, Ben and Cameron in pickup were so helpful and friendly loading my bathroom vanity and cabinets into the truck! Not often you find workers that actually are friendly and helpful!

This update is for Lowe's home delivery and NOT in-store experiences, the latter of which have been…read moreboth good and bad, and sometimes on the same visit. This time we ordered online wooden garden boxes to be delivered to our home for convenience sake. Good news: we got the boxes, exactly as ordered, on the day they were promised, and their condition was excellent. We quickly got them unpacked and set up (you can see the results in our photos). We were very pleased with the experience, hence five stars. A little less confident about going in the store, however...

It always happens at the worst time, doesn't it? Week before finals? At least that is our luck -…read moretwo different lap tops BUT these guys know their stuff. Technology is there thing for sure. Also super nice, honest, reliable, hopefully we do not need to go there again but ...

Great experience. Purchased a laptop from them. Owner very knowledgeable l and helpful in getting…read morethe right machine. Transferred everything from my old machine so the new one works as it should. Was able to address all my issues. Very pleased.