The guys were friendly and helpful. The prices were much better than the big box stores in area.read more

I don't usually write reviews, but after dealing with the service department I feel I should save…read moreother people the trouble and aggravating experience I went through, after charging me a pickup and return fee, my tractor sat there for over three weeks without being looked at and after me telling them what it needed, the told me that they couldn't get the part because it was a brand that they didn't deal with,and they asked me if I was able to get the part. I then asked to return the tractor untouched and without a refund. Their unprofessional treatment left me with no other choice but to go somewhere else.

Always a great place for Fix-Its around the house, condo, apartment, trailer, camper, tent, or in…read moremy case, usually The Dog House. This Ace store like many others staffs knowledgeable, experienced and creative Doers that can ideas to almost any project. Resulting in a more pleasant timeline for us weekend warriors. If my project can avoid the Big Box stores, then as the ads say, Ace is the Place. They're a valuable commodity to any neighborhood. Get that Honey-Do list checked off & into the shredder, so you can move out of Your Dog House, too!

Got a problem...solved. AND with a smile. They are never to busy to steer you the correct aisle or…read moreproduct. That's what happened today. So many times you can never get anyone to listen to the problem and that's why I go here. They listened and recommended the solution to my dilemma.

Not bad. They have a big selection of tools and trinkets for any job…read more Very inexpensive, a good alternative to name brand high priced tools and equipment. Service was nice and informative .

Brought back alen wrenches that were prematurely worn after only 1.2 years and the current manager…read morewould not replace them, was adamant that were fine because they were not physically broken that was not their problem. So dont think your safe by buying Harbor freight hand tools. Buy from a company that stands behind their tools

Modern Plumbing (Berlin) associate in Parts department doesn't wear COVID-19 face mask. And, the…read moreparts pricing is outrageously high. I needed an HVAC part for my boiler, and went to their parts department. The customers in the area were all wearing COVID masks, but the associate behind the desk did not wear any mask. This is Feb 2021, when the pandemic infection rates are staggeringly high. Since I had no heat, it was Saturday afternoon, and a snowstorm was coming in, I really needed to get that part. It cost $330; whereas it was $208 at the normal place I shop (unavailable Sat). Although I knew in advance I would be paying a premium at Modern Plumbing - at least they should follow the pandemic protocols and have the associate wear a COVID mask.

We remodeled our bathroom and purchased all our fixtures from Modern. We purchased all higher end…read moreitems as we wanted quality products. We ended up with poor quality and higher plumbing bills instead. The $700 Toto toilet refused to stop running and pulsing the water so the house shook. Modern gave us a new flow valve to replace this first one and this one did not work either. The plumber replaced it with a home depot valve and it worked..2 extra visits from the plumber for this. The vanity had blemishes on in the wood that marred the front of the cabinet. We called and emailed and they said they would work on it. The day prior to the plumber coming to install it we still had not heard from Modern so we called and they said to go ahead and have the plumber install it and that they would replace the door with the marred wood. It has been 2 months now and no door and no response. The expensive faucet for the sink had a plastic nut to hold the drain on the bottom of the sink. This broke when the plumber installed it and leaked all over the new vanity and flooring. Modern gave me a replacement nut, also plastic. Again the plumber had to come back. To add insult to injury the stopper for the drain does not stop the water from flowing out when engaged. I changed the top of the drain plug with the replacement Modern gave me and it still does not stop the water from draining out. The shower fixtures were also high end and the shower head is made of plastic and the water dribbles out regardless of the setting. I replaced it with a cheap home depot head and the pressure and flow are fantastic. We spend $4,000 on fixtures at Modern for a small bathroom and the plumber costs us over $2,000 extra for the multiple visits that the shoddy quality caused..and we still have a blemished vanity in our brand new bathroom. I would tell each and everyone of you to stay away from Modern unless you want to pay a premium for poor quality and poor service.

I've been going here for year and man i have to say, Papo and the group of guys he works with are…read morephenomenal. They're very helpful when it comes to anything, i needed help with. I highly recommend this location and this company!

Friendly and helpful. If they have the tool it's nice being able to pickup right away.read more

Run away, and fast!! Only work with this company if you want to receive your orders late while…read morereceiving the run around. Companies like blackhawk are a better option if you want to actually receive what you bought on time.

This Home Depot on the Berlin Turnpike is well organized, clean, and easy to navigate. The staff is…read morehelpful, and it's usually easy to find what I need. Parking is convenient, and overall it's a reliable place for home projects. I would definitely recommend this location.

I want to give a big attaboy to Dave at the Berlin Home Depot! He is one of the reasons I shop here…read moreinstead of Lowe's. I came in on Saturday June 20th to figure out how to install an outdoor electrical box on my deck. He was very patient and helpful and took the time to get me all of the parts I needed. Thank you, Dave. You are a rockstar!

I have been a Lowe's customer over 25 years, I have never ever experienced such rude hostile…read morebehavior in regards to a 19.99 plant refund!!! Jimmy should not be in a manager position if he can't display professional courtesy behavior!! Kitana should not be at the customer service desk if she also can't display courtesy behavior!! I will never shop at this Lowe's again!!!

Part of my order never showed up. I have called 6 times and have been on hold a total of 2 hours. 2…read moretimes I was told someone would call back. No one ever did. This has completely derailed the job and cost everyone involved a lot of time and money. I will never shop at Lowe's again, only Home Depot. This store has 0 accountability, and atrocious customer service.