Not bad. They have a big selection of tools and trinkets for any job. Very inexpensive, a good alternative to name brand high priced tools and equipment. Service was nice and informative . read more

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Brought back alen wrenches that were prematurely worn after only 1.2 years and the current manager would not replace them, was adamant that were fine because they were not physically broken that was not their problem. So dont think your safe by buying Harbor freight hand tools. Buy from a company that stands behind their tools read more

Bought a 20 Gallon Oil tank at the Bristol location in CT. When I brought it home and put the wheels together. I noticed that the tank leans to one side. It rolls unevenly on the floor. Very dangerous once it becomes full of oil. It can tip over, hurt someone and cause a mess. The store will not work with customer to give a discounted rate for the annoyance. I called the customer number and spoke to Olivia at customer service. She stated to fill out an online warranty claim form to get my money refunded since the store won't take it back because it's in the pumps and sprayers category. I filled out the form. I received an email days later that my claim is denied. Harbor freight has the worst customer service that I've ever dealt with. read more

Meh! The store is in an out-of-the-way location... The store itself is small, having machinery and tools of questionable quality read more

Bought a $1000.00 4400.lb pressure Washer It ran for a grand total of 2 minutes before it shut off and would not restart ,I went to return it and they charged me $200.00 to return a defective product wtf worst customer service ever and I will not purchase anything from them again .don't waste your money even the stuff you pay alot for is GARBAGE read more

My review is for the Berlin,CT Location. It was during Tropical storm Henri which originally was a category I. I called early in the morning. 9:01am. I asked about their generators. They told me they had three generators left. I start my drive to the location and when I get there I see three boxes of the 9000 Watt generator and on one of those three boxes there was a guy sitting on the box. We'll come him Chad. When I asked Chad sitting on the box , " are these are purchased" he said that they are and I asked him, "where are the people? Because I see a product and no one standing next to them claiming them and or purchasing them." He shows me a pink POST-IT tells me that if you wanted them, that the staff will give you this post it and that's it, it's yours. But I was confused, I asked him, "How" did these people that I don't see, purchase them? Then a female at the register chimes in who was later Identified as JACKIE the "manager" as posted on her name tag, and says, "they are in the store and shopping" which was a lie. At this point I was willing to accept that. These people paid for it at the register and wanted to go back and get more things. I get it. Possible. So I went to look at the 4375 watt generators and a guy standing there told me that those are purchased too. Now I'm wondering what system this store is doing because I see a product with NO official store sticker stating, "Sold/Purchased" instead it's a "oh yeah, those are sold. The people are around the store" system. Who knows how truthful that statement is. So I decided to wait in the store because something was telling me, "this ain't right". Mean while, Chad was STILL sitting on the 9000 watt generator that I was ready to purchase but his pink post-it is more official than the money in my wallet. I knew what he was doing. The staff knew what he was doing but nothing was said. Chad was clearly waiting for someone to come in thats on his team to purchase this product. 30 minutes pass by since I first walked in the store and Chad is still sitting on that box. I was moments away from telling that guy to get off the box or go purchase that generator when his supposed roommate walks into the store and they get in line with this magical post-it. I remained waiting there and JACKIE THE MANAGER notices me. Keep in mind that I didn't know she was a manager at the time. I tell Jackie what I just witness and how wrong it was. She immediately tells me, "sir he was shopping around the store" (blatant LIE) and immediately tell her that, that's not true because he's been sitting on that box since I arrived AND there's nothing in his hands to tell me that he was actually "shopping". The two guys that were purchasing it realized that they were being called out for their shadiness and decided to defend themselves by saying, "we live in the same house, we're roommates " in which I told them, "I don't care if you live in the same room. I have a family too... you've been sitting on that box. What makes you a more valued customer than me? If you wanted it, why didn't you purchase it but instead you waited for TOM here to arrive so that TOM can purchase it... that's not right." Chad chimes in with his two useless cents and said, "do you want me to buy it?" In which J replied, "it's too late. You've been sitting on here for Tom to arrive. While ai was ready to purchase it the moment I walked in" ...At this point Jackie was trying to get me out the door which I refused, to get my point across on how wrongly this manager runs this store and this scenario. Jackie was concern about the volume of my voice but cared less about my family that MIGHT have been in need of that Generator just like Tom and Chad. But I started to see the skin tone resemblance and I couldn't help to notice that this could be a case of Racism/ Favortism because if Jackie would have done her job properly.... The best way to run this store on a hot item is, first come/first serves means: come to the register and purchase your item or put the item on a cart and walk the store or bring it up to the register and pay. At amusement parks, when you stand in a parking lot, does that make that parking space yours because you're holding it for the car to arrive? Ummmm no! Jackie didn't care what I had to say. She just wanted me out of the store so that she can get back to helping the front end duties. She gave me the "ahhh? Yeah ok sir, just leave" look "so that I can get back to work." And when I was getting ready to leave I wanted her name so that I can make a formal complaint which was done, I was SHOCKED to see "Manager" underneath her name. This location has AWFUL customer service. Harbor Freight tools have nothing to do with what happened but THIS location, the only way to be heard is to avoid THIS location. So that the owner of this franchise feels it in his pockets and realizes that JACKIE is not the person to care for customers or their concerns. read more

Right before purchasing my items the lady who cashed me out mentioned something about warranty if something happened to the tools I can replace it without any receipt. As I'm ready to get on the highway my fiancé called me &told me I purchased the wrong one so I had to go back and return it I lost my receipt so I was hoping they would have exchange the item and he insisted I gave him an receipt or contact corporate. He was very rude and unprofessional, I can almost feel the racism in the air. It's sad to know that people still are like that because he treated everyone else but me with respect. So if you're of color becareful who give your money to. read more

Just your typical HFT. Cheap tools. Nothing special. Parking lot is a bit of a paint to maneuver around, but it's not terrible.

2 stars, because this is based on my experience today.........this review is for the harbor freight in NEW LONDON, CT not berlin (the one new london is not on yelp, but just so people know). As an inside track club member, i shop the store regularly(well not anymore, screw them). Went to purchase a tire for my tractor wagon, and the price was marked as 4.99 for inside track club, the lady couldn't find the coupon so she wanted a price check. Of course the "kid" that did the price check went back and moved the sticker, after the lady had asked several times if it was marked wrong he still said no and wouldnt honor the price , but admitted to me it was a mistake, and was very rude about it..........if you want to be lied to and treated like crap, go to NEW LONDON HFT!!! read more

if you need tools for some weird super-specific job that snap-on would charge $100 for .. check this place out. oxygen sensor wrench $6. cheaper than trying to modify an old socket to work. if it breaks, just buy another one .. quality is usually on the lower end but what do you expect for what you pay here? read more

Harbor Freight Tools - Hardware Stores Near Me - Berlin, Connecticut

I think I'll quote my stepfather when he and I walked in for the first time a few weeks back... "Well, I'm not overwhelmed by the quality, but that is one very cool store." Exactly. This is the Aldi of tools. Second market and/or cheap quality tools for the bargain hunter. Brands you've never heard of [because they're exclusively sold at Harbor Freight], and excellent prices, made even better if you have their many coupons available in the newspaper or by e-mail. So it's also a bit like Bed Bath & Beyond - you'd have to be near crazy to walk in without a 20% off coupon. Nothing here is super-high quality... but for certain things, like hand tools, basic gardening implements, and moving supplies, how bad can this stuff really be? I just got a nice big moving blanket for $6, and some tie downs for $11. They work well! I'm still a bit skeptical of more complex devices like their power tools and air tools, but maybe I'll give one of them a shot someday and be amazed by the quality. For now, I see this as a nice cheap alternative to Home Depot and the other hardware giants. read more

It's a bit of a mash up in there, but they have almost everything. I found some offbeat bits (security star bits with an extended shaft) for 1/4 the price of a specialty shop. I just browse, invariably find some useful gadget that is so inexpensive it will be worth having it on hand. Definitely worth a trip. read more

You can get power and hand tools at almost half the price of HD and Lowes. Just need to watch the quality on some items. Returns are hassle free if there is something wrong with the tool. Great place for Router Bits, saw blades, and painting supplies, which are overpriced at other hardware stores. read more

Went to the Waterbury HF Store to buy a floor jack advertised on sale(sale ending in 2 days), only to find out that they didn't have it in stock. What upset me was not so much that they didn't have it in stock, but more so that the store manager would neither give me a rain check nor make substitution(I was told that policy didn't require them to do anything). So, I drove all the way to the Berlin store, where they didn't have my item in stock, as well, but they had no problem giving me a rain check. Now, why did I have to drive all that distance when the Waterbury store could have very easily done the same? read more

This place is ridiculous! They send out coupons that are not good to get you in their store, these coupons are not dated, and then like any person you have one or two things that you need, so that when the coupons are expired you end up buying just the things at full price. The service reps are people off the street with no manners or inclinations about the store or products you are being sold and everything breaks recently after bought. Caution, stay away! read more

good cheap tools, however they would not honor their lifetime warranty on hand tools. shame that they treat a frequent customer like this BEWARE read more

Very fair prices. The staff is friendly and helpful unlike at some other big box hardware stores.

HORRIBLE! HORRIBLE!! HORRIBLE!! The staff is not knowledgeable and in fact, incompetent! I wasted my time, gas and wear and tear on my car, traveling there. SIMPLE, SIMPLE question, what are your store hours "tomorrow" Sunday? She said 8am to 8pm. I confirmed, "That's tomorrow, Sunday, you open 8am?" "Yes, 8am. 8am- 8pm". How the heck do you not know your own store hours. If you cannot answer a simple question like this accurately, how can you answer more important questions about the products you sell! HORRIBLE! INCOMPETENT STAFF! Go to Home Depot or Lowes or order on line! read more

i personaly would like to say that i have gone to the berlin harbor freight store and have found things that i have need that i couldn't have found at other places and i have been very pleased with the things that i have bought from there for example: i needed rubber o rings and a torque ratchet that was with in my price range and it was very helpfull to me. they do have a good selection of tools if you can not afford to pay for the expensive one's. read more