Amy did a wonderful job making our wedding cake. My husband and I were very happy with how everything turned out and we got several compliments from guests about how great the cake tasted. We will definitely be ordering from Bert's Bakery again in the future! read more

Love Bert's Bakery! Amy designed our wedding cake and it was just as beautiful as I had hoped for, not to mention absolutely delicious! We received many compliments on how yummy our cake was. Definitely recommend! read more

Bert's Bakery - Loved our wedding cake! - Bakeries Near Me - Kalamazoo, Michigan

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the cake is great so the food is not the issue but just weird behavior from the staff. owner yelled at workers in front while we were ordering and it was just uncomfortable and unprofessional read more

Amazing! Received a cake from family for my birthday. It was delicious and made my day! It was also beautiful but forgot to take a photo before we ate it all. Highly recommend on taste alone! read more

I like Bert's Bakery. Scratch made baked goods and coffee drinks that are made to order. I especially love the almond cookies because no one else in this area takes the time to make these amazing treats with real almond paste. Yum! The only negative is that they use "Sweet Baby Ray's BBQ Sauce" for their pulled pork sandwich and it is full of preservatives :( We can only have their chicken salad, which is good, but our only lunch option. Their chocolate cake is even pretty darn good (I'm very picky) in a pinch! read more

Bert's Bakery - Bakeries Near Me - Kalamazoo, Michigan

They have amazing cakes! I had to order one on a very short notice and they not only made the custom cake but it was sooo good. I got the chocolate cake with strawberry filling and vanilla icing. They made some very simple and cute balloons on the cake. The cake was super yummy! The strawberry filling was very fresh and a welcome change from chocolate. Overall the cake was finished in no time! I'm definitely coming to this place again! read more

Bert's Bakery - Bakeries Near Me - Kalamazoo, Michigan

I have shopped with Bert's Bakery for years and have always had a wonderful experience. They have a huge variety of cakes, cookies, cupcakes, assorted goodies. They also offer vegan and gluten free items, and their prices are quite reasonable. I was in desperate need of a gluten free cake for a birthday, and Bert's is the only bakery that was willing to make one special for me on short notice, and they were also very accommodating with other food allergies. I cannot thank the decorator and young lady who was at the front counter enough for their help! The cake was delicious, as I have come to expect from Bert's Bakery!! read more

So Groupon sent me a coupon to get $10 off any purchase of $10.01 or more Ann's I know my boys would love cupcakes, so for $4.50 I got 15 artisinally made confectionary delights. The star loss was because there is a 3 day wait for these, which I think was in the fine print of the Groupon, but I'm impatient, so I guess that's more of a character flaw on my part more than an actual ding against this place. When I placed my order I saw a huge array of delicious treats, note to self don't come here hungry because I left with 2 brownies and two pieces of cake. The brownies went to my mom who's in the hospital. She inhaled them as if she hadn't seen sweets in a lifetime. I can't critique these as I might have lost a hand trying to get in between her and her chocolate fudgy goodness. The cakes were wonderful the cupcakes were moist and wonderful, everything a cupcake should be with an array of delicious muted flavors like lemon and raspberry. Groupon got me in the door, but the desserts themselves made me a believer. read more

I ordered the Chocolate Cake with Bavarian Cream filling and frosting for a friends birthday. It was the best cake we have ever had!!! I highly recommend this cake!!! They also offer delivery!!! read more

I LOVE the cake here! This is such a nice, clean bakery with a friendly and knowledgeable staff. Besides, who doesn't want to stop in for a $1.95 slice of cake...or two!? read more

We made the choice to have Berts Bakery for our wedding day and we made the right choice! When we arrived for our cake consultation, we were given a few books with illustrations that showed us the different types of cake possibilities. All of the samples were absolutely delicious, thus making the decision to select specific flavors difficult to choose from. Once we placed our down payment and let Bert's know where our venue was as well as the time and date of the reception, the rest was a smooth process with zero issues. As we all know how stressful wedding planning can be, Berts assured us that everything would go smoothly with the cake and they absolutely delivered. read more

Very disappointing. Was hoping to get an order for a cake and did not hear an email reply for 5 days. When I said I moved forward with a different bakery I got a message saying "sorry I can't be glued to the computer everyday." What? Amy was a major "Karen" through her passive aggressive email correspondence and disrespectful attitude. I would not recommend this bakery to anyone! read more

I might stop in to try the gelato but I honestly did not care for the cake slices. I tried 3 different flavors and they seemed fresh enough but I just didn't love the flavors unfortunately. The woman working was nice. Other people may like it but it just wasn't for me. read more

Vegas Disappointment turned into an Outstanding Experience! A year ago yesterday I was married to an amazing woman in Las Vegas. Our cake there, well.. the absolute worst cake ever made. It really upset my wife, but she did her best not to show it. I was appalled. Fast forward to our one year anniversary.. no cake topper to share for tradition. So, I contacted Bert's Bakery to see if they could duplicate the topper for me. After contacting Amy (who was on vacation) and providing her a picture of our horrible vegas cake.. she was awesome, contacted me on the phone, got the full details of what I wanted and when, and quoted me an exceptional price for the topper. Fast forward two weeks, and I'm going to pick up the cake topper. And it is AMAZING! Not only does it look better than the original, but it tastes a ton better too! The cake was done the way it should be done, and I couldn't have been any happier with Amy's cake from Berts Bakery. The cake inside was delicious, with the filling being not too thick, nor too sweet. Same with the frosting on the outside. The cake inside (white) was perfectly set with the right stability to hold up the 4 layers for the topper on it's own yet still maintained enough moistness to make it literally melt in your mouth. Amy took the time to make this cake right, and her details and craftsmanship showed in every detail from the ribbon work, the detailed piping, and even the flowers on the top. I can not recommend Amy at Berts Bakery in Kalamazoo enough. She helped turn an "ok anniversary" into an Outstanding Anniversary that really blew my wifes socks off and satisfied everyone's tastebuds! Thanks Amy and Berts Bakery for making our first year end with an Outstanding Experience! read more

Stopped into Bert's Bakery on Westnedge Ave in Kalamazoo.The staff was extremely friendly and helpful.We purchased donuts,gluten free cookies and gelato. All was delicious and theremoved were two ladies that took care of us and we're very patient while we made our selections. I missed the name of the baker from the back but Anna was the lady up front and she was awesome. Thank you Bert's Bakery for the friendly service , we will be back. read more

Really disappointed in the service. I went in on a Saturday to order a special birthday cake for my 5 year old son and was turned a way. Being a place that makes cakes I thought they would have an idea book of specialty birthday cakes but instead was told to go home and look at their Facebook page and their website. So I did and what a disappointment! I'm not wanting to sort through the mess of boring wedding cakes to find amateur looking birthday cakes! Also while I was in the bakery I figured since I brought my 5 year old in to to have a special moment of picking his birthday cake to be told check Facebook, I decide to buy some cakes and a cupcake in the display for a sample. Well driest cake ever and tasteless. I might as well go to Meijer's or Walmart for a better flavor. However, I am still an idiot and ordered my son's boring cake. Also the other bakery was closed and I was on a time crunch. I really was willing to put the money down for a small cake that was cool looking, like around $100. I couldn't even order a cake with color and even after saying I'm willing to put some money down for a special cake the lady ignored me. Like I AM WILLING to PAY and to make this cake special but I'm getting a bland yellow cake with white frosting. Disappointed and why I put 1 star. The cake was dry and nothing amazing like what I've got at other bakeries. I won't be ordering a cake there but their food looks really good as well as their other baked goods. Cute place but I guess I had to high of expectations for a cake. read more

I've always received great customer service at Bert's. And every dessert is amazing and I've tried a lot. Recently purchased a cake for my daughters birthday and they didn't disappoint. Gave them less than 24 hour notice and I got exactly what I asked for. Not to mention it tasted great. Kid and adult friendly. read more

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Bertz Bakery did an amazing job for our wedding cake and cupcakes! We were very happy with everything and they made it very easy to communicate when what where and how. Definitely would recommend going with them for any event! Thank you Bertz read more

We ordered a very small wedding cake ( only for us and the tradition). We went in and requested carrot cake, I asked if there were walnuts in it, they replied that there was and then I asked if we could get it without nuts. Their reaction was hilarious- they must have thought we were out of our minds.. then they said no. I thought ok whatever- but the young lady (she later said it was her moms recipe) told us to wait and left to talk to the other ladies in back. She came back and said they will make it special without nuts for us. We were so very happy with their service and the cake- it looked amazing and tasted even better! If I'm buying more cakes I'll definitely be coming back here read more

I am very disappointed in the management. I was in there on Saturday and people were there with no masks and standing/crowding around. After being in Walgreens where the checkout girl enforced people to stand 6 feet apart and in Chipotle where they refuse someone from coming in because they have no mask, I was very uncomfortable. When I contacted them about the situation I got a pretty rude response back. Telling me they really didn't care and it was their choice. They really didn't care if other people were affected or not. Very disappointing because their baked goods are good and the staff in the store were very nice. read more

Their 2-pack vanilla and chocolate vegan cupcakes are bomb! The frosting is nice and airy and I swear the chocolate one tastes like a Swiss roll cake. read more

Received a Bert's Bakery cake for my surprise engagement party. It was a beautiful cake! They did an amazing job with decorating the cake. My biggest complaint was the taste of the cake. It was kind of dry and I did not enjoy the taste of the frosting/filling. Glad I had this experience because I won't be ordering my wedding cake from here. read more

I stopped in and perused their selection. It was a little bit underwhelming and everything on display looked a bit old. It doesn't have much of a feeling of a place to just go in and buy stuff as much as possibly a place to do catering. I had a single cupcake just to try them out and what can I say.. it was just a plain cupcake. Better than a store-bought cupcake - but .. just a cupcake with lots of sugar frosting. read more

I ordered some cupcakes for a birthday party. The service was exemplary. We worked with Rita and she went above and beyond to work with us. The cupcakes were delicious. Just a really fantastic experience. read more

HOLY F! This is EASILY the best, most rich, most buttery and most delicious G damned short bread cookie of my life (and at 5'10-200, I know from cookies)! They have a thin level of jam that complete this ingenious work of dough. If you're nearby and fat, hungry, or have a brain in your skull go here now! read more

Amy is always so incredibly wonderful to work with. I am always giving her specific, OCD instructions, and requests, and she always comes through for us, without question! We have used her for several occasions, she even did our wedding cake 10 years ago! The cake is always delicious and she has been helpful when it comes to food allergies too. Thank you Bert's Bakery for helping make moments in our life so very special! read more

Just had the most amazing gluten free chocolate peanut butter cake I've ever had! I could not believe it was gluten free! Well made! Can't wait to try more gluten free items! read more

I ordered cupcakes for my wife birthday. And I need to admit that I was very happy with the results. They were fluffy and moist, esthetically pleasing. My wife loved them and they were gone in the blink of an eye. Will be back for more! read more

We love the strawberry cream cheese danish. SO. DELICIOUS! On the off chance we decide not devour the entire thing in one day, it's great because it's still just as delicious the next day. We recently purchase 2 cakes for my parents anniversary as well. Those were equally delicious. They were a great value for the size, quality, and especially the taste! It's a must try! read more

Berts made Amazing cupcakes for the my daughters 2nd birthday. Everyone was impressed by the taste, texture and decor. I will only get my cakes and treats from BERTS!! read more

Fantastic place! I come here from Arizona for high quality and fresh treats--along with fresh soups, breads and sandwiches. They are very friendly and helpful. Wish I had a Bert's back in Arizona!!!! read more

I went into the Westnedge location to order a cake. I was instructed by an employee to email the owner with the picture of the cake I was looking to have made. I did not hear back for 3 days so I called the store. I spoke with the owner. I explained to her what I was looking for and mentioned that I had emailed her with all of this information. She proceeded to tell me that she is working 7 days a week and doesn't look at her email all of the time. (I'm not sure why that is my problem) She went on to lecture me that I should have given her more notice. I was desperate for this cake and because it took so long for her to get back to me I was stuck. I ordered the cake and had a pick up time of 11:00am. Fast forward to the day of pick up. I arrived at the bakery and they were not able to find the cake. The employee went to speak with the owner who was helping another customer. As the owner walked past she very rudely said, "she's early". It was 10:50am. Shame on me for thinking the cake would be ready 10min early. The employee who originally was helping me came back and said that she was finishing it and it would be ready in a bit. So the cake was not done. She still had to decorate it. Maybe I shouldn't assume, but a cake that I thought would have been done when I picked it up is now being rushed to be finished. This was the first time I've ordered from Berts. And I can promise it will be the last. The customer service from the owner was terrible. I will not recommend this bakery to anyone. read more

I normally order my cakes from Boonzaijers, however this time I thought I would give Bert's a try since I needed the cake on Monday and Boonzaijers isn't open. THIS WAS A MISTAKE!!! The supposed "intern" took my order, I had brought in my own letters to put on the cake, I asked them to match the decorations to the letters (that's when the nickel + diming started), they informed me it would be an additional charge to match them, even though for boys they already use those primary colors (blue, red, green, yellow - the colors the letters were) this didn't make sense to me, why would I pay extra for something that you already were going to do??? They reasoned that it was graduation season and they couldn't guarantee that the colors would be available - not like I was asking for a very specific color like safari green. Each time I would ask a question the intern would run back to the owner Amy and ask the question and you could tell from Amy body language she did not want to be bothered. Since Bert's couldn't guarantee anything the simple solution for me was to leave it plain and let the letters be the focal point of the cake. Now it was time to pay a deposit on the cake, I asked the intern what the deposit amount was for my $30 cake, she said I could pay whatever I want, I agreed to pay half - I was already worried about what the finished product of the cake was since they couldn't guarantee anything, so I was leery on paying it all. Then the owner Amy walked over and said "PAY IT ALL" it an extremely unprofessional tone. This blew me away, I kindly asked can't you honor what your intern told me about the deposit, Amy said the intern wasn't at the meeting they had yesterday where they created the new policy, so she didn't know and she had been stood up on some cakes lately. This obviously wasn't my problem and I had intentions of picking up my small 8" cake since I was bringing my own decorations, a few words were exchanged and then Amy flipped out, ripped up my order form and said "I DON'T WANT YOUR BUSINESS", this came as a shock to me that an owner of a bakery would treat her customers like this, she continued to tell us that she didn't need this because her daughter is in the hospital with a brain aneurism and she doesn't get FMLA to take off work. As a compassionate human being, I understand that people go through things in life, we all are going through something, but when we get to work we need to leave our problems in the car, I tried to explain this to Amy that her behavior wasn't right, she said "I'm only human what do you expect from me" - at that point Amy really didn't care if she lost business, I even told her I would be yelping about my experience and she said go ahead. I left Bert's and immediately went to Boonzajier - where I should have gone to in the first place, I ordered my cake in less than 5 minutes with no problems and it was considerably cheaper than Bert's. I was genuinely concerned about the owners behavior so I called the Comstock location, the way Amy treated us she could not have been the owner, I spoke to a nice lady who ended up being Amy's mother, she said Amy was going through a lot within the past 6 weeks, but next time call the Comstock location (I have a feeling she receives a lot of complaints about the Westnedge location). We asked if she had read any of the online reviews, she had not. Upon reading the yelp reviews - Amy has treated customers this way for years. If Amy wants to keep her business she needs to think about she treats her customers and don't take your problems out on other people. Long story short, Bert's doesn't care about customers and they nickel and dime on their prices. In the future, I will not be giving Berts a chance and I urge anyone else looking for a bakery look elsewhere!!! read more

My mom and I went and looked at some local bakeries in Kalamazoo since I was visiting from Grand Rapids and I am getting married next year. I don't get a chance to come to Kalamazoo very often and it was a bit last minute so all we were really hoping for was a wedding cake price list and to see if she was available for a quick wedding consultation. We were also hoping to purchase a small cake sample so we could try out her cake. So we went into Bert's and asked Amy if she had a second for a quick wedding consultation and it was made very clear that she was MUCH too busy for us (mind you, there was no one in the bakery.) My mom and I were fine that she couldn't do the consultation but asked if she had a price list we could take a look at. She said flustered, "yeah over there on the table somewhere." We walked over to the table and found the only price list she had on the table and it didn't really make a whole lot of sense to us. She then came over with a different price list and said "no, its this one" (which, was not on the table.) My mom and I just sat and looked over her price list. Amy then came back over and was very clearly frustrated continued to reiterate how we needed appointments or she couldn't provide us good customer service. I apologized and continued to explain that I am from Grand Rapids and this was a last minute thing and that we were fine with her not being available for a wedding consultation that day, it was simply if she had time to do one. We really only came in expecting a price list and to purchase a sample. Like i'm sorry but I've worked in retail for years, and the way we were treated there was unacceptable. Amy was just flat out rude and very short with us. Even if you are too busy and cannot do a wedding consultation, you can be POLITE about it. You can say, "i'm very sorry but my consultations are by appointment only." And we would have been 10000% fine with that. It is possible to be polite and busy simultaneously. Its called good customer service and it seriously needs a refresher here. Also, in case you were wondering, the cake was awful. It was really dry and the frosting was gritty. My mom and I both agreed that it tasted like expired frosting out of a can. My mom and I left and I told her there was absolutely no way I would even consider choosing Bert's to do my wedding cake, even if the cake was fantastic because of the horrible experience with Amy. We had been to plenty of bakeries that way with wonderful cake and wonderful people. Take my advice- if you are looking for a wedding cake and just don't go there. I know I never will again and I will tell all of my friends getting married that they should avoid as well, so Bert's not only lost myself as a future client but also my friends as well. They were the most expensive place we looked at that day, with the worst cake and the worst attitude. AVOID! read more