Bought a used truck in Mercedes. A few weeks later, the Harlingen store called, saying I needed to pick up the plates and registration because they don't mail to Valley customers. Dang read more

ON MY SOAPBOX!! DO BETTER BERT OGDEN-CHEVY MISSION!!! If I could pick a zero star I would. I am fighting with Bert Ogden Service center since this morning. Long story, so please get ready. They have had my Traverse truck all week, today is FRIDAY. It was towed to them because we couldn't get it out of PARK and the whole dash was lighting up like a damn Christmas tree!! We get it to them via a Tow Truck and it stays PARKED for TWO WHOLE DAYS without ever being TOUCHED by ANYONE!! Do you want to know why??? Because the Tow Truck (that delivered my Traverse to them) "Parked it too far from them and they couldn't get it close enough to them to check it!" That's the lame excuse their service department told me. Doesn't Bert Ogden Motors OWN their own damn tow trucks to move vehicles closer to the convenience of their service employees?? NOW, they FINALLY get it close enough to "check" it (never told me how) and apparently it took SIX guys to try and turn it off. They couldn't figure out how to turn off my truck, at the SERVICE DEPARTMENT!!! Someone (didn't get the name) then tells me on the phone that they are short staffed and that the original Tech my spouse spoke to (in charge of my truck) was out. Mind you, the gentleman told my spouse yesterday he was going to be out for a while as his wife was having a baby. Today on the phone JD (I got a name) tells me the original tech my husband spoke to is out on an Emergency. I told him not to lie and that he was out on paternity leave, which he is completely entitled to per law, BUT if everyone knew he was going to be out, others had to pick up his workload, No?? JD then tells me "let me find out who your tech will now be and I will call you back." I tell him "NOPE! Put me on hold. It's not like I have anywhere to go since you all claim you do not have a loaner vehicle for me while my vehicle is getting serviced!" I was upset and continued to tell him, "You all are taking your sweet ass time trying to figure out what's wrong with my Traverse , EVEN THOUGH YOU ALL HAVE THE FANCY GADGETS THAT YOU SHOULD JUST PLUG IN AND IT'S FREAKING SUPPOSED TO TELL YOU WHATS WRONG WITH MY PANEL AND SENSORS?" I do get placed on Hold and JD comes back on the line and says "I WILL call you back in 30 minutes once your car is "assigned" to a new tech!" It's been MORE than TWO hours. You bet your ass I called back.... Asked for JD and told him, "You were supposed to call me an hour and a half ago. Did you find out who the new tech is?" He tells me it's "Lauro" AND that he's working on my Traverse right now. It's Friday for God's sake... I doubt I will have a vehicle for the weekend!!! Bert Ogden Motors is great to sell the vehicle.... Servicing it???? Not so much!!!! And we ALL know that living in the Valley, it is impossible to be without a vehicle. Don't suggest Uber/Lyft unless YOU are willing to pay for it!! Lord, Forgive me for ranting and losing it on incompetent people but please, guide Lauro and give him the ability to figure out what's wrong with my vehicle. Apparently, approximately over SIX other employees have NOT been able to or even attempt to in the past week. Worse Service Ever!!!! Ok. RANT OVER. FOR NOW. read more

I have talked to Elizabeth Torres multiple times about buying a pearl white 70th anniversary C8 coupe. She said there is one available that is in transit available for $83,840. I agreed to purchase it. She set up an appointment for an appraisal of the trade in. She also said that the finance department will contact me to place the deposit. I drove my car over 14 hours from Fort Bliss for the appointment and also had to pay for a return flight. I have left multiple messages with the finance department. They have never called me back. It turns out she lied about the car being available. I was also contacted by Rene Lopez. When I called him back, I guess it was the F-ing janitor that answered and said: no say hablo english, and then hung up. How the hell are y'all in business with employees this worthless? The owner should be ashamed of being so stupid and incapable of running a business. read more

I just wanted to say to you all how disappointed I am. I have been a customer of Bert Ogden for 14 years and I had been very satisfied until now. My husband and I were about to purchase a 2025 Malibu RS and had bank approval all week had to do is sign paperwork but because of your greedy sales people they wanted for us to do a contract for 52 months with $863 payment when Santander had approved for $0 down for 72 months payments of $668 including a trade in. But your people are so greedy that they wanted to force us on another deal when we had already agreed on a deal that was suitable for us. I hope this reaches the necessary people because not only did you just lose a sale but you also lost a customer of 14 years who not only was buying a car today but was also going to buy another vehicle next year. You have very greedy people working there. read more

Went in to Bert Ogden Chevrolet in Mission to look at a Trailblazer, we were lucky enough to get the attention of an AMAZING Saleswoman by the name of Karina. She was so very patient, so very up to date on what we were looking for. She spent so much time doing what needed to be done to get us the best possible price, the best possible financing, and the best possible deal that we could have achieved. To everyone out there looking for a new or used car, please do yourself a favor, go and talk to Karina at Bert Ogden Chevrolet in Mission, she can help you get exactly what you want. Our family was so happy with the way she helped our daughter, I just bought a Kia Telluride from her as well. Thank you Karina for making our family experience with buying a new car so very happy. read more

Ogden advertised a 2021 Corvette on Facebook for $82,000. This is a good price. I was communicating with Sam Garcia through Facebook's Messenger for 3 days, asking questions, etc. Sam even send me a copy of the Window sticker showing the price of $82,000. When I demonstrated I was serious about the purchase Sam then informed me, by the way there's a "Market Adjustment of $20,000". In other words the price was actually $102,000 - not the $82,000 as shown in the Window sticker, nor the price he quoted in our communications nor the price advertised on Facebook. These guys are either incompetent, idiots or liars - or maybe all of those things. Just amazingly dumb! read more

Bert Ogden Chevrolet - Window Sticker for $82,000 - Car Dealers Near Me - Mission, Texas

Poor communication, greedy, and false online information. Pole vaulted 25K over their online price; did not honor listing THEY SENT ME! "Nope, it's 20(K) over sticker". Sticker being what Chevy "suggests" what should be charged and still make a profit. Chevy can't make them stick to a reasonable price. Below pics are from the associate extending me that price and incentives. Poor showing, Burt read more

Bert Ogden Chevrolet - False info, poor comms, greedy. I called to come in and I was told by the "manager" it's be 99K for that car. Mind you, MSRP is 79K. - Car Dealers Near Me - Mission, Texas

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They lied about the amount that they gave me for my trade-ins, stole my personal items out of my trade-ins and wouldn't do anything to try and resolve the matter. Now I know why they have a D- rating with the Better Business Bureau. read more

Bad business! A salesman named Diego is not to be trusted! Diego told me a vehicle was one price and after submitting my credit application 3 times he tells me there is a mark up and then lied saying he told me about the mark up (had he told me about the mark up, I would have never submitted the credit application). Diego then went on to tell me additional lies about how GM raised the prices so dealership had to raise theirs. After telling Diego my father is a GM Executive and that isn't true, he hung up on me and blocked me. UNPROFESSIONAL, DISRESPECTFUL and HORRIBLE CUSTOMER SERVICE! STAY AWAY! read more

This place is such a scam from the management all the way to the sales they tried keep money that didn't belong to them this place should be shut down no one should go here they only care about selling they are selfish and don't get help from Diego he tried being friendly but all he does is scam people read more

Terrible service. You'll be on the phone for 30+ minutes before any questions are answered, if they answer at all. Typical Valley incompetence. Puro Tlacuaches. read more

Got a new car and Diego was the salesman that helped me. He provided great customer service and guided me all the way thru the process. He made sure I was taken care of. Definitely recommend. read more

Rude, unprofessional and rubbish costumer service. Wouldn't recommended them at all. The operator for this business has a bad attitude and no manners at all. She talks over me, very sarcastic and hangs up on the middle of the conversation. read more

Another complaint about the pricing antics on the new Corvette. If you want to charge a premium just list it on your website. Don't play games and not list your real price. Then say by "by the way" the real price is another $25,000 on top of our advertised price. No apologies either, I will let the manager know I wasted your time. Thanks, clowns!! read more

My fiance and I purchased a 2010 Acadia from the Bert Ogden dealership in Harlingen back in 2015, I guess we didn't learn our lesson. I found a beautiful Range Rover over the weekend and immediately submitted my contact information to the Bert Ogden dealership in Mission, TX. About 30 minutes later, I received an email and a phone call from Rocky. I told him that I was already pre approved and we wanted to come in to test drive the vehicle on Saturday. My fiance is a teacher/coach so during the week is difficult. About an hour after we got off the phone, I received another email from them but this time from Annais Garcia. I didn't bother to read it. On Wednesday of the same week, I called Rocky top let him know that the I wanted to come in ASAP to test drive the vehicle and workout some numbers. A Hispanic gentleman with a very heavy and think accent answered the phone, didn't say his name, and told me "I'm busy with customer. You call back, I can't transfer" and hung up. I called back again and Annais answered. I told her that I was wanting to come in and speak with Rocky. I told her I was already pre approved and would be bringing in my pre approval letter. I also told her that I couldn't find the vehicle on their website or on on Car Gurus website. I asked her was the vehicle sold, she hesitated and said no it has not been sold. I asked her once more, I told her that I would be coming in from Los Fresnos and if she was positive that the vehicle was not sold. She said no the vehicle is right here, I can see it. I said ok. Then she said make sure to come in and ask for Annais. I told her that I had been speaking with Rocky. Without hesitation, she said ok we'll see you at 6PM and remember, my name is Annais. Something was fishy about that whole call. Around 530PM, I headed towards Mission. About 5 minutes into the drive I get a call from Oscar, another salesman from the dealership. He asked me if I was coming in. I pulled over, told him the whole story and asked is the vehicle I'm coming to see on the lot. Within 30 seconds, he looked it up and told me the vehicle has been sold. I said thanks and hung up. I'm glad I didn't waste anymore time or especially MY MONEY at this lieing and deceiving dealership. If you're ever dealing with Annais Garcia, watch out. read more

I'd give it negative 5 if possible. Unfortunately, Bert Ogden in Mission fits the negative connotation for salesmen and dealerships. There is a lot of inconsistent information coming from finance supervisors all the way to sexual harassment. Go anywhere but here when purchasing a vehicle, they will make an effort to not help you after you've bought the car but pretend to. I've gone through this twice and I guess I should've learned the first time. I spoke to the Jerry a month ago about a warranty cancellation from March, spoke to other people and have yet to hear back . I spoke to Billy today and there was no sense of ownership for their wrongdoings and lack of accurate information. I felt as if he was blaming the lack of clear and concise communication on me, the customer. I mentioned the fact that during my conversation with Hector Cano from finance he made a comment about his lawyer and her genitalia that made me uncomfortable, Billy seemed offended that I would even say "sexual harassment", Hector's remark was uncalled for and obscene. I am now waiting on Billy to return my call... I hope it won't be another month before I have to call them. After a few phone calls to the dealership and having to call the GAP insurance, my primary insurance and the extended warranty company itself several times, the issue came to a close. I spoke to general manager mentioned above, as well had to call a few times and recorded the last conversation where he asked why I cared the extended warranty receive the cancellation notice. The whole time I felt as if I had to fight to proof where the dealership was neglectful and had to inform myself of the process because I kept getting different information from Mr. Cano. After months of waiting, I confirmed the extended warranty company that they did NOT receive the request to cancel the warranty so the refund was not mailed to Bert Ogden who in return was to send it to my lender. I was told by the Director/GM, Billy several times that as a "courtesy" he would send a check from the dealership's account. He was very very and repetitive about the fact Bert Ogden hadn't sent the refund because the warranty company hadn't mailed one to them. I had called the dealership and texted finance and, even gone in a few times and every time told it was moving along. I asked the GM to ensure the warranty cancellation request was sent to the company to ensure that they sent the check back because after months of waiting I couldn't trust Bert Ogden would follow through with the "courtesy" check for their own neglect. I did mention to the GM I felt he was being condescending as he kept asking why I cared about Bert Ogden getting their check from the warranty company. I received an email today asking I mention the issue was resolved, out of a true sense of courtesy I will update the review with the facts. I considered being "petty" and taking months to do so but I can't let this experience rot the person I am. The refund check was mailed to the bank with about $100 less than the cancellation I originally signed and emailed the GM showing him what I signed (before the check was cut)already considering the $50 fee (as per what Hector has said, the quote already included the fee) but was shorted the money anyhow. After so much stress I endured I just took what they sent and left it at that. read more

Great experience. Our salesman Pete Lopez is very helpful and friendly and knowledgeable. Finance department was a great experience as well. We love our 2016 Tahoe read more

Been there twice and both times I've had to wait several hours to have my car serviced. Seems like the dealership is short staffed up front and in repair department. Front attendant is more worried about finishing what is in front of his computer than litfting up his head and acknowledging the customer (me) in front of his face waiting to be greeted and helped. I'm from SA but visit my mom in the valley twice a month. I expected to get the same outstanding service I get at Ken Bachelor Cadillac but I did not. I'll just stick to getting my car serviced in SA. read more

Very good customer service. Jakob and Rafael were very helpful. Definitely recommend them both.

Took my 5th wheel trailer to thier RV service department. Only reason for 4 stars is there is no RV store attached to this department. If you need a RV worked these guys are place to go. Great service mechanics easy in and out. Made a appointment ahead of time. The service tech called me to ensure what was needed to install and to make sure he ordered the right parts. Able to talk to service directly before and after work. They installed a new AC and even with extra work required did not change qouted price Even patched two small rips in roof no charge. Gave advice for future maintenance that will need to be considered. read more

I went to Bert Ogden to look and price vehicles I loved the staff helping and providing great hope in buying a vehicle there very soon thank you Bert Ogden for the great professional courtesy!!! read more

dont get your hopes up with this outfit. found escalade online through truecar and was put in in touch with the dealership. in a nutshell - without even receiving a single document - they sent me a routing and acct# to send my substantial deposit to. I explained i just couldn't do this w/o assurances ie. - purchase documents. "ok - we will fed ex them - we need to know if you want warranty" let them know that evening i wanted the warranty - they informed me what new payments would be - we overnighting documents (wed night) - Thursday afternoon send follow up email checking on docs. no response. Called friday am - my "rep" at school conferences al day - said i needed answers and person helping me promised to check into it and return my call. called her back friday afternoon - "oh sorry - it was sold today".....what the heck - never heard of having to chase car salespeople down. didnt smell right from start - was even wondering if it was a wire scam, that how little was coming from their side ugh don't waste your time if your not walking into their lot read more

Great experience as usual. We've always have been satisfied with our service.

I will not recommend Bert Ogden to anyone. The financial department take advantage of the elderly people. They added other items on the contract that my parents were not aware of. All they know what to tell the customers is "please sign here and initial here." We had no problems with the sales person, but I think they need to be fair especially with the elderly. To Bert Ogden it's just another sale, and according to them they could not remove anything from the contract anymore. In this world what comes around goes around and we all pay our dues. If your parents are elderly, please don't allow them to go to Bert Ogden because they will eat them alive. read more