ON MY SOAPBOX!! DO BETTER BERT OGDEN-CHEVY MISSION!!! If I could pick a zero star I would. I am fighting with Bert Ogden Service center since this morning. Long story, so please get ready. They have had my Traverse truck all week, today is FRIDAY. It was towed to them because we couldn't get it out of PARK and the whole dash was lighting up like a damn Christmas tree!! We get it to them via a Tow Truck and it stays PARKED for TWO WHOLE DAYS without ever being TOUCHED by ANYONE!! Do you want to know why??? Because the Tow Truck (that delivered my Traverse to them) "Parked it too far from them and they couldn't get it close enough to them to check it!" That's the lame excuse their service department told me. Doesn't Bert Ogden Motors OWN their own damn tow trucks to move vehicles closer to the convenience of their service employees?? NOW, they FINALLY get it close enough to "check" it (never told me how) and apparently it took SIX guys to try and turn it off. They couldn't figure out how to turn off my truck, at the SERVICE DEPARTMENT!!! Someone (didn't get the name) then tells me on the phone that they are short staffed and that the original Tech my spouse spoke to (in charge of my truck) was out. Mind you, the gentleman told my spouse yesterday he was going to be out for a while as his wife was having a baby. Today on the phone JD (I got a name) tells me the original tech my husband spoke to is out on an Emergency. I told him not to lie and that he was out on paternity leave, which he is completely entitled to per law, BUT if everyone knew he was going to be out, others had to pick up his workload, No?? JD then tells me "let me find out who your tech will now be and I will call you back." I tell him "NOPE! Put me on hold. It's not like I have anywhere to go since you all claim you do not have a loaner vehicle for me while my vehicle is getting serviced!" I was upset and continued to tell him, "You all are taking your sweet ass time trying to figure out what's wrong with my Traverse , EVEN THOUGH YOU ALL HAVE THE FANCY GADGETS THAT YOU SHOULD JUST PLUG IN AND IT'S FREAKING SUPPOSED TO TELL YOU WHATS WRONG WITH MY PANEL AND SENSORS?" I do get placed on Hold and JD comes back on the line and says "I WILL call you back in 30 minutes once your car is "assigned" to a new tech!" It's been MORE than TWO hours. You bet your ass I called back.... Asked for JD and told him, "You were supposed to call me an hour and a half ago. Did you find out who the new tech is?" He tells me it's "Lauro" AND that he's working on my Traverse right now. It's Friday for God's sake... I doubt I will have a vehicle for the weekend!!! Bert Ogden Motors is great to sell the vehicle.... Servicing it???? Not so much!!!! And we ALL know that living in the Valley, it is impossible to be without a vehicle. Don't suggest Uber/Lyft unless YOU are willing to pay for it!! Lord, Forgive me for ranting and losing it on incompetent people but please, guide Lauro and give him the ability to figure out what's wrong with my vehicle. Apparently, approximately over SIX other employees have NOT been able to or even attempt to in the past week. Worse Service Ever!!!! Ok. RANT OVER. FOR NOW. read more

So unprofessional took my Rv for repairs right before they close at 5:30 pm and Jerry the gentleman that was their told me to park in the back and just leave my keys in the camper and he would call me Monday. Instead of taking my keys and putting them inside.4 days later he calls and says Camper is ready and warranty did not cover the issues with it so I'm hit with a bill.instead of calling me and notifying me if I would like to precede with repairs they ASSume I was going to say yes. Do not recommend this location at all and to top it off they didn't fix it right. read more

Had to take my Dutch Star to Ron Hoovers in Donna to have the air conditioner control system fixed after having Bert Ogden's people work on it. I had a spare circuit board that I had bought a year ago to have just in case I had a problem while on the road. They replaced the old board with the new one and couldn't make it work. The tech at Ron Hoover worked for a couple of hours to fine out that the Ogden tech just replaced the board but didn't think to set the dip switches on the new board to the same settings as the old board. No wonder it didn't work. The tech swore he had 20 years of experience with air conditioners but I think it was 20 years of home air conditioners and 1 month (if that much) with a RV system. When Ruby was the manager things went well but this new crew doesn't know much!!! They are charging you by the hour to repair your unit by trial and error. read more

I took my Motorhome in for an inspection and checkup. Very easy to get an appointment. No hassles. Took unit in on scheduled date. Met with the RV Service Manager, Ruby Rendon, and we reviewed the requirements and all of my special requests. Everything was completed as requested. Ruby called and went over the inspection and the things that had to be replaced and or repaired. She was a pleasure to work with. All questions were answered to my satisfaction. The folks at the cashier cage were just as friendly. The manger addressed me by name and told me call if there were any issues. Ruby also stressed to call with any problems or concerns. read more

Ok a month after the new Air conditoner being installed I started to smell burnt wires. I opened my AC unit and checked the wires. Out of 4 wire connections 3 were bad. So I had to redo the technicians 120 VAC wire work. Then I found out he installed the cover on crooked so it was not sealing the AC correctly. My final issue was air quality and breathing. I found the techician did not seal the insulated area from the AC intake or exuast. So I was breathing insulation and cooling the trailers attic space. Pictures uploaded so you can see for your self their work. I called and sent emails to management. No responce back except thank you for the information. read more

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