I never had the chance to try out her service and her work looks amazing online. The main issue is -- her professionalism and customer service needs to improve. I spoke to Brittany on Monday to set up an appointment and she was nice enough to book me the next day..... so I thought.... Fast forward to Tues (RESCHEDULED), Wed (RESCHEDULED), and Thur (CANCELED). I've tried to accommodate her requests because I understand emergencies happen but the lack of communication and how disorganized she is -- is what made me look for another lash consultant. It also worries me that if I DID get my initial lashes done by her, I wonder how long it would take to get refills. Yikes. Also it would have been nice if she could reply back to text messages rather than ignoring them. I guess her social media is more important than her customers. If you have the time and patience to keep chasing her services then go for it. Looking at these reviews, I can see that I'm not the ONLY ONE who had an issue with scheduling. read more

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So unprofessional. Brittany does great work but is awful at running a business. She has an incredibly high cancel rate - if you have a major event (prom, wedding, photo shoot, etc) do not rely on Brittany. I've heard it all: sick from lunch, have a fever, sick relative, sick dog, boyfriend had car problems, overslept. I'm sorry but none of that would fly in the real world. Part of running a business is being able to balance work and life. I understand that things happen sometimes but when it's almost every appointment it's hard to believe every incident is true... Like I said, Brittany does GREAT work! But her bad attitude and unreliability aren't worth it. She cancels often, will ask you to rearrange your schedule to make it work for her, and she is unresponsive at times. On top of that, she will blame CLIENTS for her flakiness (see other reviews along with her responses on StyleSeat). It shouldn't be difficult (or feel like drama) when booking an appointment. There are plenty of other great places to get your lashes done in the Baltimore area, please take your business elsewhere!!: *Lash Moi, Crofton MD (any tech is great) *BLOWN 25, Pasadena MD (any tech is great) *Baltimore Lash Bar (any tech is great) *@miss_hall on IG *@Taneshawilliamsbeauty on IG *@esty_em on IG read more

Brittany is by far the best lash tech I've met. She is so professional,so kind, and best of all her work is amazing!! Her works speaks for itself. read more

ZERO STARS!!!! I had an appointment this morning and was cancelled 1 hour before...I was traveling from Delaware and luckily didn't get through the toll yet ... even though I messaged and confirmed yesterday explaining I was getting married and she assurred me she would not cancel. I was warned that she cancels often and I also was given the water main excuse. Very upsetting and unprofessional! !!!!! DON'T WASTE YOUR TIME MAKING AN APPOINTMENT read more

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I wish I had read the reviews before my appointment!! Seems she cancels often last minute. I also was cancelled this morning about an hour before my appointment. Drove to Baltimore from DC. I ended up getting a text from Brittany's phone saying it was her boyfriend cancelling the appointment because she was in the hospital in critical condition. I pray that all is well with her but after reading all the other reviews something tells me she will be ok. The thing is she has a nerve to charge 50% if you don't cancel at least 24 hours in advance and 100% for no shows. I think customers should get a 50% discount if not cancelled with at least 24 hours notice . I also noticed she has a groupon that jacks the normal price way up to make it seem like you are saving money when you actually are just paying the regular fee. read more

No stars , booked an appointment took my card info Never heard back until after the time of my appointment, very unprofessional don't know if they do a good job but if they're that unprofessional at talking to new customers than I wouldn't even bother , shouldn't treat people that are basically putting food in your mouth like crap ! read more

I've had so much drama trying to book with Brittany. Her attitude just gets worse and worse. I used to go to Brittany consistently, but decided to try two lash techs in between. It was more for experimental and curiosity purposes, I wanted to see if I could tell the difference between the lashes and lashing process and what makes a lash tech talented or not. I go back to Brittany and book a full set with a lash removal (I had a few lashes remaining and with her high-cancel rate, I wanted to give her a heads up so she doesn't use it as an excuse to cancel my appointment). She then contacts me via DM and asks me why I needed a lash removal, in which I was honest and extremely nice and told her that I tried two techs over the course of a couple months, but ultimately liked her more because she was better and I had something to compare to. (But is it really completely unheard of to try another lash tech?) Throughout the messages it was quite obvious that she did not want to do my full set or lash removal--and I even offered a few solutions (I'll go somewhere else for a lash removal, I'll wait a couple days, etc) and then she threatened that she would drop me if i went to someone else again for lashes because she can't be liable for reactions on my eyes due to leftover residual chemicals and that my lashes are damaged. 1. She never accessed my lashes, how could she know they were damaged?? (They weren't. Ended up finding someone else and they said my lashes were in perfect health) and second, i would believe her about the whole chemical thing BUT my friend has gone to her with lashes done by other techs before, and Brittany has never said anything along the lines like this to her and even said that Brittany knew she tried another lash tech. I mentioned this to Brittany that i didn't know it was her policy we couldn't go to other lash techs because my friend had come in with other lashes before and never got this response. that's when Brittany freaked and said I was making accusations and then she dropped me as a client. ‍ I know that I'm extremely nice and understanding and I have done nothing but accommodate Brittany and give her my business even though she clearly didn't appreciate it. There are a lot of talented lash artists rising as lash extensions are becoming more popular. Just some advice, if you continue down this road of being rude and allowing every little thing tick you off, your clients will drop like flies. It's a shame because you do great work. read more

Berry Luscious Lashes - Eyelash Service Near Me

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For anyone who may be interested in training for eyelash extensions, DO NOT GO TO BERRY LUSCIOUS LASHES. Her work is great, so great that I chose to receive continual training from her. She is an ambassador for EBL lashes, who is very well-known for their lash supplies in the industry. We booked initially two weeks ago, but my kit didn't arrive in time so we rescheduled for this morning. We have been in constant contact all last week & this week to confirm my training. I left Alexandria to go to her in Towson, MD & happened to check my Instagram to see that she had canceled my training by sending me a message at 7 this morning! My training was set for 10 am. I was literally 15 minutes away from the site when I checked my IG messages and found my cancellation. My issue is not a cancellation but she chose to be dishonest. She initially claimed to lose a loved one, but then switched her excuse to having a fever. I had already paid my deposit and have retrieved it. She has become rude & malicious and threatened to remove my ability to order from EBL lash supplies. How do you LIE to someone and get mad when they request a refund? read more

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Out of the last 6 appointments I made this month alone, she cancelled 5. She really is a polite, professional person in person...provided you actually get see her. I actually had a running bet with my friend over whether she'd cancel on me, that's how bad it got. The excuses truly reached levels of utter ridiculousness. After a few times, it became obvious she was lying when she gave reasons for cancelling. She would send messages that sounded like it was a mass text announcement, but I know from my other friends who are clients, that it wasn't. There would be a family emergency after family emergency. I rearranged my schedule over and over to try to accommodate the cancellations and reschedules, but despite her skill at what she does, it's just not worth it. As a professional myself, I understand that sometimes you have to reschedule appointments for personal reasons, but it is not acceptable to be dishonest. read more

Not sure if this girl is still trying to run a business, but she's...something. I was going through my pictures to clear up storage in my phone, and i came across the screenshots of my conversation with her when i tried to book an appointment for a full set with her. This was a while ago, but she left an incredibly bad taste in my mouth, and i was reminded that i never left a review. I booked with her over a week in advance, and then while i was halfway through my hour drive to her, she sent me a text, 20 minutes before my appointment, that her mom got shot in the leg (???), and that she needed to drive her to the hospital. I expressed my disappointment in her lack of communication by sending her a text, and pointed out that all of her yelp reviews said that she does this regularly. She called me back immediately, screaming at me, called me a heartless b*tch, and then told me to make it to her house by the time of when our scheduled appointment would have been, which would've been impossible, because i was far away. She had turned me around, and then i sat in a parking lot waiting for her to get her stuff together, and tell me what the heck was going on. I told her how far i was and she expected me to make an hour drive in 20 minutes, otherwise she would not service me AND take my money. .... I questioned her about how she supposedly can put off driving her mother to the hospital after she's been shot..... to do my lashes? She changed her story up multiple times. I also told her that the friend who referred me to her warned me about her doing exactly this. I did not mention to her that my friend warned me that she is a known liar. I did mention that she's known for freaking out on people a lot. My point in telling her this, was that i was on to her, and this is NOT okay. It is not okay to lie to your clients. It is not okay to call your clients names. It is not okay to freak out on your clients. Her business practices, to put it simply, are not okay. read more

Absolutely will never try to book a lash appointment again. This is the second time my appointment got canceled by Brittany, she is inconsiderate, unprofessional - not polite in my opinion, inflexible after I told her I had an event she totally didn't care, not accommodating at all, she gave me the options of rescheduling on Monday when my event was Saturday evening. I'm an very disappointed and will not recommend or try to book her again. read more

She originally canceled on me a year prior the morning before my appointment. A month ago I decided to give her another shot and of course she cancelled on me an hour before. Luckily she fit me in the next day. But I got volume and classic mix and the first day they were awesome 4 days later they were all falling out, not even my real lash, just the extensions. I've gotten them done other places and never had this happen. My volume lashes weren't even really fanned out so you couldn't tell the difference. Very disappointed, tried contacting her about getting a fill and figuring out what happened and no response. So I found someone else and haven't had any problems. Not worth the money read more

If you want accurate reviews you should definitely check out her Instagram. My lashes always come out fantastic and she is extremely gentle with them. read more

Always cancels, does amazing work but you'll never get a fill... sold me empty products. Wish I could get my lashes done by her... she's cool but you won't go back unless you need a full set that's all she wants to do read more

I wish I could give zero stars to this business. I had the same experience as Shirelle K. except Berry Lucious Lashes aka Brittany apparently continues to use the same excuse over the course of several months to ditch appointments. I'm surprised she is still in business due to the unprofessional and deceptive way she treats customers who don't even get to make it to their first appointment. I purchased the Groupon in Sept. and was super excited for my first appointment in October. Plenty of time for communication & correspondence. The morning of my appointment, I get a text from Brittany's "boyfriend" saying she was in the hospital in critical condition ( I looked up her number and it's just a text from her cell phone). At first I was very sympathetic & understanding and I rescheduled at a later date to let her "recover." Again, she cancelled on me at least two other times in the next few weeks- each time, I get a text saying she's still in the hospital on the day of my appointment. I hate leaving bad reviews but I just want to warn other customers to stay far away- from other reviews, you can see this is a pattern of dishonesty. read more

Horrible business! Do not make an appointment. Brittany cancelled my appointment THREE times! And every time she cancelled it was an hour before my scheduled appointment. I was patient and understanding the first two times, and even this last time I figured that "things happen". Then I decided to look up her business on YELP and it seems like I am not the first person to deal with this. I will never make an appointment ever again. I agree that she does a good job, but why does that matter when she can't even respond to texts and keep appointments? Even if I did end up getting my full set, I bet she would cancel on me for my refill. read more

I absolutely adore Brittany. She means extremely well, and she's a boss lady for starting her own business with no help from anyone. I think people tend to forget that she doesn't have an assistant or secretary, so on top of running a house hold, making appointments, and offering lash services / microblading, she has to keep up with the hundreds of inquiries that she gets per day. That is a lot for one woman to take on! Cut her a break. She does amazing work and is very thorough, quality is her number one concern- she's not out to take your money. I think people need to check themselves; if they want to be treated like they're in a salon, they can go pay full price for half-ass lashes otherwise pipe down. Brittany is great at what she does! Just go look at the 300 5-star reviews she has on her style-seat.... read more

I have never posted a bad review, ever, but now.. I just can't believe it. She cancelled my appointment last minute too, saying that she got overbooked.. without even apologies or trying to accommodate me.. so unprofessional, so purely handled. I have been getting my eyelashes done for 3 years and nothing like this ever happened before, but I just moved to the area, so needed a new artist. Now, after reading this, I know why she did it. I scheduled a fill, like the other girls, and it looks like all she wants is more money and getting only full sets done. I have a trip next week and I need to get my fill done, but I won't have time anymore since today was the last day I could do it and I thought I had appointment set up. She does not care about customers at all, it is so disrespectful, and after I read all these reviews I am so disappointed and upset that I wasted my time. I can't believe somebody does business this way. It for sure won't last long if she keeps doing what she's doing. I wish I looked her up on Yelp before... read more

I thought it was just me... I got a full set from Brittany, and I will say she did a decent job. However, when it was time for a fill she told me I'd have to reschedule a week later, as something came up on her end. I ended up getting a text from her about 20 minutes before my (rescheduled) appointment saying she couldn't do my lashes and I needed to reschedule again. I expressed me disappointment and frustration, in which she responded by being rude and unprofessional. I wouldn't recommend anyone go to her. She does not have any respect for other people's time. Customer service is just as important as your work! read more

I found Brittany after stumbling across a post about her needing models for microblading. I took her up on the offer and ended up regretting it deeply. She did a pretty good job and she's a sweet person. However, she literally cancelled and rescheduled on me SIX DIFFERENT TIMES. This is no exaggeration, I have the email confirmations to prove it. With microblading, you have to go back for a touch up 4-6 weeks after. She rescheduled this secondary appointment 5 different times to the point where I finally asked for a refund. Because I paid the model fee of $200 instead of the regular $400, she said she couldn't give me a full refund. I appreciated the partial refund but I was shocked at the lack of professionalism and consideration. Each cancellation occurred less than 24 hours prior, sometimes just hours before. Brittany even blocked me on Instagram after I told her I had never had such a horrible experience scheduling something with a beauty technician. Not only is it a shame that her lack of professionalism takes away from her talents, it's also a shame how immature her actions were afterwards. You're better off going to a more mainstream boutique than wasting your time and money trying to schedule something with Brittany. Now I am left with half finished brows that I paid $150. Never ever again... read more

BEWARE!! I scheduled my appointment about a month or so in advance using Styleseat, Brittany's scheduling system, with the intention of having beautiful lashed for my wedding. About a week and a half prior to my appointment I emailed Brittany since I hadn't heard anything from her regarding location for the appointment which was supposed to be provided after booking. She responded a day later to tell me the appointment time I scheduled wasn't available. Trying to reschedule the appointment took about a week because she only sends one e-mail per day, and does not return phone calls. We finally rescheduled to the day right before my wedding. The morning of my appointment, Brittany texted to let me know that the appointment would be cancelled due to a broken AC, to which I frantically responded to get recommendations for someone else since my wedding was the next day. Much to my disappointment, I never got a response or an apology, and it was too late to reschedule with any reputable lash tech. Brittany is highly unprofessional and unreliable. I would advise anyone thinking about using her service to take your business elsewhere unless you're looking to be disappointed. read more

Don't let the negative reviews deter you, BLL's work is bar none impeccable! Have been getting lash extensions for some time, her quality of work is amazing!! Will be going back for sure read more