I've had a rash for 2 weeks, I made an appointment over a week ago to see Dr. Berry, my appt is not until Wednesday but since last Thursday I've been calling to see if there were any cancellations or if I could somehow be squeezed in as my rash is getting worse, so today I decided to drive to the office and ask if they would please make an exception and let me see Dr. Berry and the answer was NO again, I pleaded with the office manager to please ask the doctor if he would see me and she would not, she is very very rude and definitely not a people person, I don't understand why Dr. Berry would have that kind of person working for him. I will someday see him out of the office and let him know how unprofessional and negative she really is and because of this I will never go back and have found a new doctor! read more

I can't say enough good things about Dr. Berry! He's a great doctor with a wonderful "bedside" manner. He actually explains things! If you are tired of the condescending no humor doctors as I am, Dr. Berry is your man. After years of skin rashes and BS doctors, he fixed me up in one visit! read more

VETERAN DISCRIMINATION ALERT!!! I personally had an appointment with Dr. Berry on 8/23/2016. I was sent to Dr. Berry through the "Veterans Choice Program" which is a program to allow MILITARY VETERANS to use private Doctors when the appointment is over a month away. I was very excited as the VA has one answer for my skin condition that is on my hands, face and feet that appeared after my return from the Middle East. (This is also a program that the Doctor signs up for). MY Visit:: I arrived 15 minutes early though the office did not open until just after 2. There was one other patient also waiting. When we went inside I was asked my name, taken off a list and asked to fill out my info as always. I asked the lady in "pink' if she needed my VA card and she said she would get it from me when I was finished, very pleasant. When I finished, there was the office manager sitting up front and she asked me if she could help me. I handed her all of the paperwork, CDL and VA card, she exclaims, "WHATS THIS"? I tell her that i was sent by the VA and I had an appointment. She very rudely stated "wheres your paperwork"? I told her They sent me the appointment only but I did have confirmation in email which I tried to get she exclaimed very loud, "WHAT ARE YOU LOOKING AT"? I told her I had voicemail and email, she said "you can't be seen". Mind you, i had just cancelled an appointment in Palo Alto to be there, she didn't care so I left without creating an incident and went to my truck and called the Veterans Choice Program to let them know what went on. She 3wayed me int a call to Dr. Berry's office. (He didn't bring any paperwork] but ma'am, he didn't need any, we faxed it to you with receipt confirmation on the 10th and 11th of August and we mailed you a hard copy [Well we didn't receive any of them....] I can take you on the web portal and you can download it , it'll take 2 seconds, [office manager yelling at rep how she doesn't have time for this bullshit]. Ma'am, you aren't being very cohesive to the Veteran sitting in your parking lot wondering if he can be seen!. (" WELL THIS OFFICE JUST DOESN'T SEEM VERY COHESIVE TO SERVE VETERANS THEN DO WE") BTY: in this whole time, there was still only 2 patients in the waiting room, and remember, they just unlocked the door.. Then the office manager hung up on the representative. The representative reported this to her supervisor and I reported it yesterday to the VA. Well, after this goes viral, and I send it to the BBB, Local Chamber, Consumer Affairs, Assemblyman, and Senator, we'll see how cohesive you really are. read more

I had the worst experience with the lady at the front desk. It was so bad I refused to schedule an appointment to see anybody there no matter how good they may be. I called in to schedule an appointment and sat on hold for 10 minutes waiting for the receptionist to tell me when the next available apt was. She was extremely rude and had a major attitude the entire phone call. she asked me who my insurance provider was and I let her know. I have a main stream insurance provider in a PPO. I have had zero trouble using it in every doctors office around the area. She very Rudely told me they do not take that insurance. Surprised I questioned her as everybody takes my insurance she curtly said, 'ma'am we have the right to refuse insurance if we want to'. I was so floored I hung up the phone in disgust. I would rather wait the duration to go see Dr. Picking ton than get in quickly to this doctor. There must be a reason this office has available appointments and there is a 2-3 month wait for Dr. Pilkington. read more

Dr. Berry is probably a great doctor, could not tell you because my father did not even get to see him.....because he did not take an interpreter/translator. My father called me on his cell phone so that I could speak with the receptionist to let her know that if she would fax me the paper work I would complete it and fax it over also I would be willing to speak of the phone to that doctor in regards to my father's problem. Unfortunately she was not willing to work with us, but what really bothered me most is the way she spoke to my father when he tried to ask one of the medical assistants or office staff if she spoke Spanish. She snapped at him basically telling him not to ask and I told her over the phone that I did not appreciate how she spoke to my father and that he did not mean to offend her staff member, but she answered that because someone looks Hispanic you cannot assume that he/she speaks Spanish, which I understand but don't snap at a patient and treat them like a child show a little bit of respect and be helpful, a person is there because he/she needs medical care and if I recall a doctor takes an oath to help those in need and their staff should represent them accordingly. I was not impressed at all with the receptionist service and this was over the phone conversation I had with her. Like I said Dr. Berry is probably a great doctor but his receptionist is not very respectful or caring. read more