I've been a patient of Dr Steven Bailey for about a year.
He can be testy at times. On July 25, 2019 I asked him what's the next step and he snaps back 'As I already told you ...'. I replied 'OK Dr. Bailey'. I dismissed his bad
demeanor as having a bad day.
On August 12, 2019 I called to ask for address of surgery facility per their office protocol they are not supposed to give out surgery address. All pertinent information would be given out at preop appointment. I felt it's my call to decide if I want to know where surgery will take place
and demanded to know facility: 1390 E Yosemite Ave.
Today is August 20, 2019 and drove
to 1390 E Yosemite Ave only to be told that's the surgery center. Why in the heck didn't the front office staff at
700 W Olive confirm pre op appointment is at 700 Olive not Surgicenter at 1390 E Yosemite Ave.
I drove to 700 W Olive and voiced my concerns to both
office staff and Dr Bailey directly. Dr Bailey said I misunderstood. I told Dr Bailey his staff has poor communication, don't confirm understanding and offer no transparency in procedures and next steps.
I assured Dr Bailey he would be paid for today's pre op appointment but I'll have surgery done elsewhere. read more