1. Total Care Podiatry

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Merced, CA

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Total Care Podiatry

5.0 (1 review)
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8 months ago

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Bailey Steven DPM

Bailey Steven DPM

3.0
(4 reviews)
0.6 mi

I've been a patient of Dr Steven Bailey for about a year…read more He can be testy at times. On July 25, 2019 I asked him what's the next step and he snaps back 'As I already told you ...'. I replied 'OK Dr. Bailey'. I dismissed his bad demeanor as having a bad day. On August 12, 2019 I called to ask for address of surgery facility per their office protocol they are not supposed to give out surgery address. All pertinent information would be given out at preop appointment. I felt it's my call to decide if I want to know where surgery will take place and demanded to know facility: 1390 E Yosemite Ave. Today is August 20, 2019 and drove to 1390 E Yosemite Ave only to be told that's the surgery center. Why in the heck didn't the front office staff at 700 W Olive confirm pre op appointment is at 700 Olive not Surgicenter at 1390 E Yosemite Ave. I drove to 700 W Olive and voiced my concerns to both office staff and Dr Bailey directly. Dr Bailey said I misunderstood. I told Dr Bailey his staff has poor communication, don't confirm understanding and offer no transparency in procedures and next steps. I assured Dr Bailey he would be paid for today's pre op appointment but I'll have surgery done elsewhere.

I had been having painful foot problems for the last year. It even hurt my feet to have the bed…read moresheets touch my toe nails and the pain would wake me up throughout the night. I went here eight months ago and saw Dr. Huish. He ran some tool around my two big toe nails and sent me off, no follow up appointment or nothing. For a very short time my pain subsided but didn't go away. Went back yesterday and saw Dr. Bailey and he gave me my options. He ground down my toe nails and then cut them and I had almost instant relief. He was friendly and professional. The girl that works the front desk lacks a pleasant and friendly personality but the nurse that came into the room was pleasant.

Merced Podiatry Group

Merced Podiatry Group

2.6
(10 reviews)
0.6 mi

I got a referral from my insurance and called to try to get a appointment. The woman said they had…read morenot received any referral. I called back but got an answering machine, I left a message asking for an appointment. They never called me back. My nails were awful making my shoes uncomfortable. I was tired of messing with them so I bought some nail clippers that I thought would work. Now I cut a chunk outa my toe. Being a diabetic this is not a good thing. I call Merced podiatry the woman said the were booking out to August. Oh she says my referral expires in August. Now I have an appointment on the 23 of July. I won't be making it. I will find another Podiatrist.

This has to the worst customer service ever. Your always put on hold, it's hard to get through to…read moretalk to someone. I called over an hour ago to get an answer and they told me they would call me back and they never even bothered to call me back. I tried to call back, but of course no answer. So I tried again and guess what they closed. So now I have to wait for hours to get my answer. I can't wait to not go here ever again. I very unhappy this business. I really am. I never recieved my phone call back to let me know my answer. I will have to call and ask them. If I keep getting the text we are helping other patients I will just keep calling and calling until I get a hold of someone and finally get my answer. If I have to be put on hold I will tell them no I can't hold anymore. I've been waiting since 3:45 pm for my answer.

Total Care Podiatry - podiatrists - Updated July 2026

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