I am compelled to write this review to express my profound disappointment and concern regarding the appalling treatment I received from this clinic. My recent experiences have been nothing short of distressing, marked by a shocking lack of professionalism and blatant negligence.
Firstly, the clinic has consistently demonstrated an unacceptable level of arrogance in its communications with me, both in person and through emails. I have endured this behavior for far too long, but recent incidents have forced me to speak out.
Despite their claims to the contrary, there have been several instances where the clinic utterly failed to accommodate my needs:
1. **Rushed Appointments**: Every appointment was rushed, lasting less than 10-15 minutes. The doctor showed no interest in listening to my concerns and was always eager to prescribe medication and dismiss me. His condescending manner on multiple occasions was completely unacceptable.
2. **Dismissive Attitude**: Each time I tried to ask a question, the doctor behaved as if I were imposing on his time, making me feel unwelcome and unheard. This dismissive attitude is inexcusable for a healthcare provider.
3. **Paperwork Refusal**: The clinic flatly refused to fill out necessary paperwork, showing disdain for the process and blaming the medical system for its complexity. This refusal created unnecessary obstacles and stress for me.
4. **Unnecessary Treatments**: I wasted months on treatments recommended by the doctor that turned out to be both unnecessary and expensive. This careless approach has cost me valuable time and money.
After consulting with other doctors, I finally found a new physician. While I was consulting other doctors and clinics, I discovered that Dr. Berner had a bad reputation. This revelation was both enlightening and deeply troubling.
During my last visit, the clinic committed what I consider paperwork fraud by filling out false information without conducting a proper evaluation. The doctor hastily scribbled on the paperwork, making it incomprehensible even to the staff. The entire appointment lasted less than five minutes. To add insult to injury, he told me I didn't look depressed because I didn't "look HOMELESS," despite my diagnoses of major depression, anxiety, and ADHD. This was not only insulting but also grossly inappropriate.
The doctor made no effort to inquire about my current medications or records, nor did he consult with my current doctors. It felt as though he arbitrarily filled out the paperwork in two minutes and sent me on my way. The insurance documentation clearly stated that medical records were needed for a specific period, which was blatantly ignored.
Another incident prior to this upset me greatly: I needed paperwork filled out for my Short Term Disability, and the clinic used a white-out pen to correct a date. The paperwork was rejected by the state of Washington, which required that it be filled out again with the same content, citing their protocol against tampered paperwork. The paperwork shouldn't have taken more than two minutes, but when I reached out to the clinic, they refused to fill it out, complaining about the state of Washington and the medical system. They said they didn't care what happened to me, that it was not their concern, and they would not refill the paperwork for the state, advising me instead to get a lawyer and fight the state. This unnecessary stress caused by the clinic's egotistical behavior resulted in my disability payments being denied for that period.
Dealing with this clinic was a complete waste of time and money, adding unnecessary stress while I was on medical leave. I am bewildered as to how any doctor in the mental health field could display such negligence and disregard for patient care.
The clinic consistently refused to listen to me and seemed to operate solely in its own interests. Despite the ongoing mistreatment, I remained patient, but when I finally spoke up, they had the audacity to accuse me of being aggressive.
Aside from my interactions with Dr. Berner, I primarily communicated with his assistant, Sitara, who was equally arrogant and condescending.
While the doctor may be knowledgeable in his field and competent in research, he utterly fails as a healthcare provider who is supposed to care for patients. I have never encountered a doctor or assistant so full of themselves and detached from their duty to help those in need.
I strongly advise anyone seeking care to stay away from this clinic and find a team that truly prioritizes patient well-being. Enduring this treatment while managing major depression, anxiety, and ADHD was a harrowing experience I did not need. read more