I've been a customer at Gaff's for years, but my recent pre-order experience has unfortunately…read moreended that relationship. I ordered 5 lbs of bone-in short ribs weeks in advance for Thanksgiving--at the staff's own suggestion when I inquired about availability. I provided my pickup date and time as requested, and received two confirmation calls leading up to the holiday. Despite all this preparation, the actual pickup was frustrating and disorganized. When I arrived at my scheduled time on the day before Thanksgiving, the shop was using the standard take-a-number system that completely ignored appointment times. The chaos was predictable--dozens of customers were there for pre-orders--but the system failed at multiple points. Numbers were called too quietly in a loud, crowded shop, and the LED display wasn't consistently updated. Staff gave customers mere seconds to respond before moving to the next number, causing people to be skipped repeatedly. I waited 40 minutes past my scheduled pickup time. When I finally reached the counter, my order wasn't prepared. After weeks of advance notice and multiple confirmations, they had a 3 lb package and a 12 lb package available--neither matching my 5 lb order. I settled for 6 lbs (half of the larger package), which required additional cutting and another 10-minute wait. What's most disappointing is that this was entirely preventable. The day before Thanksgiving is obviously their busiest day of the year, but it's also completely predictable. Pre-orders were advertised in-store for over a month. Simple measures--dedicated staff for pre-orders, a separate pickup area, orders prepared ahead of time--would have prevented this chaos. Instead, the staff seemed dismissive when confronted with their lack of preparation. I understand holiday rushes can overwhelm any business, but this wasn't a rush--it was a failure to plan for a workload they actively solicited and had weeks to prepare for. For a business that asks customers to plan ahead with pre-orders, I expected them to do the same. I won't be returning.

This is one of two locations of Gaff's Quality Meats and Specialty Foods. I believe the original…read moreone is in Port Orange, Florida and this location is a bit east in DeLand. Since I heard such great things about this butcher and since I would be driving by (well, actually I was driving down Interstate 4 and it was only about four miles off the highway), today would be the day I would check this place out. By the way, I have not been this way for quite some time and it certainly has changed and grown. Anyway, I pulled into the parking lot of Gaff's and found it to be an attractive stand alone building. Parking was good and the exterior was clean and inviting. Walking into the establishment, I found it to equally clean and the store was well situated and again, very inviting. The staff was nothing short of incredible and customer service was definitely a high priority with the management here. I was continuously greeted by the team and they were extremely attentive without being overly so. There is a deli counter, a seafood counter, the shelves were filled with great specialty items and the meat counter, where the emphasis of this business lies, was filled with some great looking beef, pork and chicken. I am a huge fan of sausage, so I gravitated towards there. The friendly young man behind the counter recommended the hot Italian sausage, so I got four of them (which was well over a pound). Since I like spicy food, I also opted for their bratwurst with serrano and cheese. I should have also gotten some of their lean ground sirloin, it looked great. I had the spicy bratwurst today. I had it with thinly sliced cooked onions and a quality mustard and while I have had better, it was definitely very good. I would definitely recommend here and will return here. Great service and very good quality food make this place a winning combination. Check it out. I am sure that you will be a fan of this establishment.

Stoped by this store last month to get snack. Found they had more than just snacks. Always fresh…read moremade healthy meals and products! Local honey. the staff is very helpful

This was my first visit to the "bakery". It is way more than a bakery. It is also a natural food…read morestore and a cafe. There are plenty of gluten and vegan free items in the store and the cafe. Their gluten free bread is delicious. I can't vouch for the other bread I had a delicious lunch that is charged by weight. My friend had the lentil soup with cornbread and said it was amazing. There were lots of items in the store that I hadn't seen anywhere else and the prices were reasonable. Most of the employees were very friendly except when I lost my wallet and called back. The women that answered the phone was short and hung up without saying goodbye. But I called back and a woman from the bakery was very nice, finished answering my questions and took my number in case my wallet was turned it. (Thankfully I found it elsewhere). Don't let the one "bad apple" deter you from coming. I'll be back. The food was delicious.

Great bagels. It reminds me of New York bagel shops minus the rush! The staff are happy to answer…read morequestions and are so friendly when they take your order. I always order to go. I'm a fan of all the bagels I've tried. Always fresh and delicious. They are pretty dense bagels, but I like that! Price is pretty fair. Definitely not the cheapest spot to grab breakfast but the portions are good for the breakfast sandwiches. Good selection of both sweet and savory spreads. Very much a deli vibe!

Delicious bagels with a smile! As soon as you walk in…read morealways greeted with a smile. One of my favorite breakfast sandwiches to get in town. Bagels are always fresh and very satisfying. Usually line can be out the door on the weekends but it is because they are THAT good!

I moved to DeLand a month ago and I came to this store out of curiosity. My goodness I was shocked…read more I loved everything about this store! The holistic herbs, the organic items that they carry, and especially the bread! I make my own bread and I was shocked to see the ingredients listed on the bread because it was the exact same as mine! The service was fantastic. I needed oregano oil for the kids and I had asked my husband to get one for her and they were so helpful on finding him the best one. The place is clean and well organized. I highly recommended this place. Although it's a bit pricey but that's normal if you want the best for your health!

Just found out today they closed the deli. This was the best thing they had going. Guess we'll find…read morea new health food store! Too bad. I loved having lunch here!

I lost my phone and last remembered having it at Publix. I stopped back the next day to inquire and…read morewas able to tell the time I was there and even when I last remembered looking at it. One of the managers, Samantha, checked the safe and then took the time to watch the camera footage as I made my progress around the store but couldn't see any instance of my setting it down or leaving it at the register. Then she helped me know how to possibly get help through my computer. She was so kind, caring, and helpful and I was so grateful to her. That's why Publix is still the best and II'll always be loyal to them. Once my husband with dementia wandered away from home and ended up at the store and they were so kind dealing with him and contacting me and someone stayed with him until I arrived. My "lost" phone was down in the cushion of my chair at home. I'm sorry I wasted Samantha's time, but she demonstrated the superior kind of customer care I wish every business would emulate. Thank you, Publix, and especially thank you, Samantha!

I went in with my husband looking for a sweet treat. I went to the bakery and they didn't have what…read moreI was looking for. The lovely and kind lady working in the bakery - Brittany - was so sweet to offer to make it for me on the spot. This was within 15 minutes before the store closed. The rest of the store was nice and clean as per usual when it comes to Publix's. I was just so impressed with the service from this kind employee.

I have been several times. I have great food and great drinks and a relaxed atmosphereread more

Abbey Bar is located in Deland, we recently visited with some friends who live closer to the area…read more This was quite the drive for us in Winter Garden, so I don't think it would be a place we would go a lot but we did enjoy our time there. This will definitely be a place to go when we visit our friends. This is what the name implies, a bar, nothing else. They have tables, seating at the bar and high-top tables. They have a few food options, mostly appetizers with a few sandwiches and quesadillas. We did not get any food since we had just eaten dinner. Apparently, their cowboy candy is the most popular item, its candied jalapenos over cream cheese with crackers. Maybe next time. They do sell bottle beer; it is really what most of the alcohol consists of. They do have their menu divided into categories so if you know what you are looking for it helps. They also have draft beer which rotates throughout the year, so there might be something new on the menu. I personally am not a huge fan of specialty beer like sours, and porters, but my husband is so he really enjoyed looking through the different options. I honestly cannot remember the two beer my husband tried but I know one had a really high ABV and the other one was really sour. He seemed to enjoy both, so I guess that's good. I choose to get a glass of wine instead. They have only a few wine options but also have mead. I have never had it before, but our friends were very much fans of it. The wine selection is small, but I just went with a Moscato. All in all, this is a fine bar if you are in the area. I would say if you were not a beer fan this might not be for you. They do not make any liquor style drinks only beer and wine. All in all, not bad, we would for sure go back when visiting friends in the area.

Stopped in during the afternoon and immediately noticed how clean and intentional the space felt…read more I had a few questions, and everything was explained clearly without pressure to buy. I ended up trying a product that aligned with my goals, and I appreciated the guidance. You can tell they focus on quality and not just quick sales.

When you go to pay the cashiers there struggle with basic math having to count less than 2 dollars…read more6 times and telling you you gave them more than you actually did. So you tell them the actual amount they gave then they say no you gave me (incorrect amount) even pointing it out to you then incorrectly counting it out loud to you after you tell them the amount you gave them. If I didn't do that they would have been shorted money by giving me back way too much money. Not sure how they can't count to 7? I guess they like giving out free money or undocumented discounts. If I am wrong in counting it okay, but to be told no I gave them more than I did then counting it back to me while pointing to each coin when you are counting it completely wrong is crazy work. Then after finally realizing their mistake silence. This location is definitely below the mark for customer service. I'd rather go to a different location or sprouts. Even WM at this point. Customer service has also gone way down in general at this location including with argumentative cashiers like above noted ones. I've also seen a lot of staff just standing around talking or just looking bored. Maybe they should consider additional training for cashiers related to customer service?

This location is fairly new and very beautiful. It seems very clean. I do believe it's only a…read moredrive-thru - no inside seating. The staff were friendly and we were able to order quickly. Our drinks came out quickly. I ordered a vanilla bean cold brew. It was okay - I'd give it a 3/5. I did order it sweetened - maybe I should've ordered it unsweetened. It tasted a bit watered down from the start. My husband ordered the Rocks Berry Cooler. (Roxberry? - it's listed both ways). With the mix of Hibiscus and berries - we expected it to be fruity-esque. It tasted like cough medicine. I would absolutely never order it again. This won't be my first choice in coffee shops but maybe when I'm in the area.

Boston Coffeehouse's new drive-thru location is open and now by far my favorite location. The drive…read morethru is 3 lanes and could use a menu at each one but that's about my only complaint there. The far left is where the menu and ordering speaker are and it's for drink only orders while the other two lanes are staffed with walking servers with tablets. This was the first BC location that ever understood "light syrup" and "less sweet" when it came to my drink! All the others still load it up with syrups but my mocha was perfect here and I could still taste mostly coffee with a hint of chocolate. Our breakfast sandwiches were still hot and fresh even after a 20 min drive to our destination. The ciabatta on the chipotle breakfast sandwich was soft and not hard and dry like some places can get with that type of bread. The fillings were fresh and well balanced. My egg/bacon/cheese croissant was buttery and hit the spot with a big layer of fluffy scrambled eggs and bacon cooked not too crispy but not too floppy so you could bite through it nicely. Given that they do sandwiches to order they were smart and have 10+ numbered parking spaces to pull in to and wait for your order on busy days.