After moving to a new city and my old stylist being a half hour away, I called Bernadette's to see if they could get me in for a trim. After asking numerous questions I made an appointment. Initially on my first visit 4 months ago, everything was fine, and the stylist I had (April S.) did a great job, she was friendly and listened to what I did and did Not want, and she was more than understanding that I did not want hair products with chemicals put onto my hair, as I haven't used chemical shampoo, conditioners, and styling products in over two years. My SECOND visit a few weeks ago was an entirely different story. When I called to make my appointment with April, it wasn't made known to me til I arrived that there were in fact 2 April's that works there. This last time April B cut my hair, and though it wasn't completely awful, she didn't listen. She used a razor on my ends which I had stated that I DIDN'T want, because I hate what it does to my hair. She basically insulted me saying something about my fake red hair being remarkably healthy, well... I was born a red head and will be til the day I die, also she made a snarky comment to the fact that I came in with wet hair. I use all natural organic, chemical free shampoo, so I'm not going to put regular shampoo on my hair. She was rather rude and short when she spoke, when she actually did speak to me. She came off like it was a burden to then dry my hair when all was said and done. Yes I have long, thick hair, but its your job. I didn't request anything difficult or time consuming. She didn't have to wash it, as I already had. Because of her I will never go back. If I had been made aware that there were 2 April's that worked there, I'm sure I wouldn't be as dissatisfied as I am now. April's S.......5 stars, April B........1 star. read more