Maintenance team Bernie and Cameron were responsive to repairing my primary bathroom shower head and cartridge in the faucet! It wasn't anything major, but they were in constant communication with me until parts arrived, and the repair was completed! read more

Would give zero stars if I could. Absolutely a nightmare trying to leave this place. I received my renewal offer and the rent was being raised by $500 when it was already $1800 - I sent an email immediately giving notice to vacate. I was considering doing a transfer to a smaller unit to save money so I started that process and asked if the transfer didn't work out or I changed my mind, would the original notice to vacate still stand and the property manager told me it would be fine. She had me sign a transfer document but didn't explain what I was signing. I ended up changing my mind about transferring for personal reasons and communicated why and then was told my original notice to vacate was null and void since I signed the transfer document and that's what it meant. ??????? I WOULD NEVER HAVE SIGNED IT IF I WAS MADE AWARE OF THAT. so then my new notice to vacate forced me to stay in my unit at a prorated rent which was so expensive. they charged me my regular rent plus a month to month fee of like $300 extra. as a full-time working single mom of a 1 year old this forced me into an extremely difficult financial situation for 2 months. then 2 weeks before my lease was actually finally ending the air conditioning in my unit completely stopped working while the temp was 90+ degrees outside. In my book that resulted in uninhabitable living conditions for me and my 1 year old child. (the only person I won't complain about is cameron from maintenance, he brought me a portable ac unit on his day off in the middle of the night after I called emergency maintenance and the first maintenance guy to see my request denied it since it wasn't "hot enough" to be an emergency). after all that I still deep cleaned my entire apartment, every closet, the garage, every cabinet, filled every hole in the wall, left the place as perfect as I possibly could to not be charged anything extra on the move out statement. I moved out on the day on the day the lease ended and left the keys in the unit since I was finishing up making sure everything was perfect and the leasing office was already closed (it was saturday and the office is closed on sunday). I felt so relieved to finally be out. a few days later the leasing office called me asking about my keys. I immediately called back and told them I moved out when I was supposed to and the keys are in the unit. the property manager says they tried to call me multiple times prior to 4/10 but I looked in my calls and I have no record of receiving any calls from them prior to 4/10. after that I got my move out statement and they are charging me for the 6 days after my move out for rent among other charges and saying its my fault because I didn't turn in keys... no one from the property did their job to check if their tenant had moved out. no one followed up on that. I've worked in property management too and yes it is your job to check on your tenants if they are supposed to leave. that's literally your job. I did in fact notify a property team member that I moved out on time and was given the okay to leave the keys in the unit since the office was closed for the weekend. I asked for the extra charges to me removed from my move out statement since I was out in time/ thought I did everything right and was offered only half of MY money back as a "courtesy" because they "could've just said no". absolutely insane. thank you Berkshire Lakeway for stealing my time, money, and joy. I could have enjoyed living here but you ruined it. read more

First I would I like to say this is my second lease with the Berkshire Lakeway. Front office was always pleasant. But lately the whole complex has gone down hill. My boyfriend's truck got broken into, stolen and vandalized, no one ever got back to us. And most recently the front office has had so much change over. On New Years this year, I got a random phone call from the front office whom I've never had issues with. Asking if I had 3 dogs.. which i don't. I have 2 which one was on my original lease, and I sent an email over a month ago about the second dog and no one got back to me. I was gone on holiday vacation from the 25th -30th until late that night. I had my best friends checking in and out on my dogs who live down the street, they may have stopped by with their dog through the holidays. But what happened on the 31st was unacceptable. I got a call at work from Raya one of the new front office girls whom I've never met or spoke with. She called me at work, mind you I got in the night prior late from Oregon. Proceeded to tell me I had 3 dogs, as I tried to explain she hung up on me the 1st time. I called back and she was again rude talked over me again never giving me a chance to respond to all the claims she was making but were not true. Hung up again on me. After 3 times of her basically telling me what she thought was going on while I was away I was frustrated after her again hanging up without me be able to respond. I work about 5 miles and actually had a 30 min dip in my schedule. So I called back again, saying I was on my way, she said we close at 1:30 and hung up again. I walked in and she was unapologetic. And she literally has one missing front tooth. Electra another girl working next to her was defending her at first but then also realized she was in the wrong. Side note- Also my boyfriend slipped in front of my door from a steep embankment, that's always wet and a faulty sprinkler broke his ankle, and we're gonna see what kind of representation we want. This place has gone down hill and so ghetto. I won't be resigning especially with the front office being so unapologetic and unacceptable in how they treat people. read more

Thank you Jurima (office manager) . I appreciate you from the very start of the application process to addressing any concerns upon move in

Been here at Berkshire close to 3 years. Have only had 3 or 4 maintenance requests. Every time, I've been impressed with response time (Cameron) and quality. Just had kitchen disposal swapped out (Rodrigo). It only took 10-15 minutes total. read more

From our first visit, we knew that Berkshire was going to be a great choice. The person who leased our apartment to us, Rebecca, is so personable and knowledgeable. They also have a resident team that organizes events. Being an adult new to a city, it's hard to make friends, so these types of events are critical to residents feeling comfortable with their new home. When you tour the apartments, the tall ceilings are spectacular! Upon move-in, I was stunned at how clean the apartment was. It was far more clean than any other apartment or home we've encountered. Now let's talk maintenance. All of us have encountered a company or landlord that slacks on taking care of your maintenance needs. Not the case to Berkshire Lakeway. The maintenance crew shows up within 2-24 hours and takes care of business! Not only that, they do it with a smile! The community amenities are nice and well-maintained. The only downside I have is that residents are unable to use the clubhouse when the sales office is closed. Most apartments allow residents to rent their clubhouses out for events, but here you are only able to use it during Berkshire-sponsored events. Obviously, that's not a deal-breaker, but that would be my only suggestion. I read more

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I have lived in the Berkshire Lakeway complex for 3 years now and just moved to a smaller apartment . Transferring my lease was a little bit of a headache but Markice was a huge help! I like living in this complex because I feel safe and I have my own garage. I've made several friends here in the complex too. Nice community! read more

Update: as you can see management responded with another generic excuse as to why the pool is unhealthy and disgusting for general use. Summer has already started. Maintenance neglect and lack of knowledge on pool safety, health and maintenance is the main concern. Also the safety of the BBQ pit which you all continue to refuse needs attention for safety concerns for other residents. Management and maintenance are unprofessional, incompetent and disrespectful!! I have and still have a few concerns regarding the outside pool BBQ pit safety and functionality. I also had a few concerns over the cleanliness and health/safety of the pool water conditions. Upon voicing my concerns to management I was blatantly ignored and blown off with excuses and refusal to come walk the pool/grill with me so I could exactly show and point out my concerns with the property manager but she refused to come out with me. The pool has been green/murky and filthy for weeks with no concern from management and maintenance. The grill has also been broken and missing knobs, rusted out and not functioning properly. They say this is all fine and great. No problems here. Pictures don't lie but they refuse to look! These concerns are for the safety and health of us and current/future residents. read more

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I've been living here 4 months and the customer service is horrible. Dealing with fraud is not good at all. They make you pay for vallet trash, which I've done at other complex's but they actually picked up my trash. I've reached out to management 6 times 2 of which was in person about this issue. I've paid for 4 months of trash pickup up but they've literally picked it up once which happened for the first time last week. This means I've paid for this service 3 consecutive months without the service provided. Ive asked for a refund for the first 3 months the service wasn't provided, but I have yet to get a response on this matter. This should not be an ongoing for this long. read more

This has been the easiest and most professional move I have every made - and I have made a lot! Recently my mom fell when she was alone and my sister didn't have her key so I was able to call the office and I was able to give them permission to let my sister in. Not only did they give her access to the apartment but stayed and helped my Mom to get up safely. This place is amazing! read more

Would be giving zero stars if possible. We were tenants when under the management of Mansions at Lakeway; the purchase by Berkshire occurred near the end of that lease. After a complete lack of responsiveness to communication attempting to resolve a small dollar discrepancy in our final move out statement, we believed the matter had been resolved. As tenants, we had zero late payments and zero complaints - never an issue. Surprise! After no follow up communication from Berkshire for nine months, we suddenly received a collections letter for the disputed amount. The complete lack of ability or willingness to resolve a low-level issue prior to turning our account to collections speaks volumes for this company. Proceed with extreme caution if you choose to rent here. read more

I have lived here for 5 years and have loved being here. The apartments are really nice and I love the fact that you don't have upstairs neighbors in the townhomes. 2 of my neighbors have also been here for 5 years as well if that tells you anything. The staff of both the Mansions and Berkshire have been great! Very responsive to problems and emails that I have sent. I had some AC issues but they brought me 2 window units until it was fixed and were very helpful in getting my AC back in order. My fiancé and I are actually going to move into a 2 bedroom for 2 more years until our home is built. The only con is parking is hard to find for your friends and family but other than that, you will not be disappointed here. read more

I would be careful if you are considering these apartments while waiting for your house to be built. Since ownership has changed they are not flexible as advertised. While they look good on the surface we were disappointed with the quality of the place we moved in to with several cosmetic issues that were never addressed because of "covid". Now that we are set to move out in to our new place, they are not willing to work with us to try and fill early like we have experienced with other apartments while in a transition like this, but they are sticking it to us that we didn't get our 60 notice submitted in time and we are obligated to paying the overage beyond our contract end date. What makes this more frustrating than it may normally be is how patient we have been with them and flexible all residents have been in that they never open the office, only answer the phone less than half the time and you are forced to speak with someone from corporate who is not much help, the pool was closed for weeks, etc due to covid. We have dealt with a lot from them and have been patient and yet they can't work with us on being 6 days late in our 60 day notice. All in all, it's a great location and a great set up, but service and cleanliness was disappointing and continues to disappoint. read more

lived in many apartment complexes over the years all over the country. this place is the friendliest and most responsive of all. maintenance issues usally resolved same day. had an ongoing A/C issue. after sone troubleshooting they were quick to replace the entire unit. not trying to put a band-aid on a major problem. great staff all around. read more

This is a fantastic property. The maintenance response and people are awesome! We love living here.

All was very delightful until Berkshire took over. I put in several maintenance request only to have them go unattended. I would get a reply from the Manager, Baileigh that it would be done but it never was. I caught her on several occasions peaking in my back patio (I have it on video). When I approached her about it she gave me a 60 day notice to vacate. I had never been late on my rent and there was no reason other than she did not like being called out on her stalking behavior and the lack of maintenance response. When the freeze happened, they opened my wall up and it was exposed to the outdoors for over 3 months. They refused to even put a piece of plywood up. I was unable to leave my apartment because anyone could access it, I lost a huge amount of income due to this. My daughter was afraid that Baileigh may harm our dog if left unattended. To say the least, our safety, privacy, and enjoyment was dishonored completely. Prior to the notice to vacate, I had already accepted their renewal offer...so, I would say this is a breach of contract. Basically, we got kicked to the curb for no rightful reason and now have to pay 3xs the rent somewhere else because rentals are so limited. I am now going to have to go through a legal suit and file complaints with the Attorney General. This is just my story. What Baileigh is doing to my elderly relative is just spiteful and mean. Since Berkshire has taken over there are no rules implemented and the Manager herself disobeys them. She is the only tenant that has her dogs running around without leashes(again, on video). The dumpsters are piled high and overflowing, the valet trash doesnt come when they are supposed to, dog poo everywhere, etc. What originally was a peaceful, clean, and courteous environment was ruined once it switched to Berkshire. The lack of safety is the biggest concern. I wish we could post images, I have tons of images of all the above mentioned. read more

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Be aware of the pros and cons of this complex. The neighbors were great and the gym and pool are good. However, the policies set by the company are not practical. For example, even with a one month lease, renters need to give two months notice. be prepared to be nickel and dimed and pay for services that you may not even have a need for. Overpriced. read more