Rarely have I received professional care I was so pleased with. I have had my hearing aids for about five years. One stopped working. Jonathan refurbished them both while I sat there. You don't get an associate when you go there. You get "the man". He is honest and his number one concern is the patient experience read more

I recently received hearing aids for a progressive hearing loss at Berkeley Hearing Center with audiologist Dr. Jessa Traylor. Jessa made the experience positive with the care she took in explaining the process, answering questions, and giving me the range of options available to me. I particularly appreciated the written information Jessa provided after my visit, and her willingness to be available for any questions or concerns. Her warmth, caring and comprehensive support has made this process nothing but positive. She welcomed my sound engineer son to accompany me on my visit which was helpful to me. Our meeting was outdoors and Covid safe, another consideration I appreciated. The entire team at Berkeley Hearing Center, and in particular Jessa, has made this new experience an easy one for me. read more

A year ago Jonathan fitted me with a Resound Hearing Aid that changed my life. He went above and beyond, adjusting it to my fluctuating hearing loss (autoimmune hearing disorder). He recently called to check in with me about how my hearing aid was working, and offered a different ear mold that would improve the quality of the sound. I have avoided seeing other doctors because of Covid-19, but felt very safe meeting in the outdoor space behind his office. His special clear plastic mask that allows you to lip read is pure genius. I am so, so happy with my new ear mold and am really glad that he contacted me. Thanks, Jonathan! read more

As someone dealing with hearing loss for over 30 years, I have been to six hearing aid specialists before going to Jonathan. In retrospect some were poor, some were ok, one guy was a crook and one was very good. Its easy for me to say that Jonathan is on many levels by far the best person I have ever been to for hearing aids. I first went to him after my audiologist left the country and I needed to have the plastic tubes on my aids replaced. I have very damp ears and most people cannot make the tubes correctly so they stay in my ear. It always takes multiple visits for them to figure it out. Jonathan did it with one visit! Unlike most other audiologists I have been to, he did not try any kind of a sales talk suggesting that I buy new hearing aids. There was absolutely no sales pressure. He just wanted to help me. I was very impressed with his skill and ethics so I brought up the question of whether there were better hearing aids for me. He asked a lot of questions about my hearing before suggesting anything. Most people will go straight to suggesting the most expensive model, but not Jonathan. He covered a full range of price options and I ended up buying the best hearings aids I have ever had from Jonathan. There are many reasons he is so good. He has been doing this work for over 25 years and he has worked in the hearing aid industry so he brings a depth of knowledge and experience that is hard to match. He not only has a comprehensive knowledge of the technical part of hearing aids, but more importantly he is able to translate it into language that a layperson can understand. He is incredibly patient and took an inordinate amount of time with me to help me choose the best hearing aids for my needs, fit them correctly and learn how to use them. He did things in the hearing test and fitting process that no one else has ever done to make sure things were right. I have complicated types of hearing loss and it typically takes me many visits to get the hearing aids adjusted correctly. Jonathan is the only person to set up the hearing aids perfectly for me so they worked great on the first visit! He is so dedicated to customer satisfaction that we even exchanged after hour emails to help me with a question I had! On top of all of this, he is just the nicest guy you would ever want to meet. Five stars are not enough to say how I feel about Jonathan! read more

I can't say begin to say enough how grateful I am to still have Jonathon nearby as my audiologist. Every single one of my experiences, in person and on the phone, have been beyond helpful. I'm a live sound engineer who originally met him needing custom music earplugs made to protect my hearing while on the job. I've gone to a couple different audiologists over the years based on insurance and location, and I've just never been as satisfied with the overall quality of care like I am when I have an appointment at BHC. Especially now, during Covid when it's hard to get appointments and everyone in the health industry is exhausted, he never made me feel rushed, he listened to my concerns (even if he may not be the expert for it), and he's been generous enough to try and steer me in the directions of others that would be able to help. Compassion is often something that seems to be lacking in the health industry a lot of the time, but not here. John, the office manager, even always has a smile ready for you. Regardless of the relationship, or how well they know you, they care that you leave better than when you came. A+ care! I know one thing for sure, they are worth the visit. read more

I took my mother there to get her hearing tested and to a get second opinion about hearing aids brands. The audiologist/owner was so nice and had lot's of patience with my mother. She spent so much time with us and answered all of our questions. Their wasn't even a charge for the consultation, considering all the time she spent with us. The staff is so knowledgeable about hearing aids and are always available to help. We ended up purchasing my mother's hearing aids through them, and love their one on one service. They made it so easy they took our insurance and they validated our parking! (parking can be tough in downtown) I would highly recommend them. Their services go above and beyond what most hearing professionals do and they won't try and push products on you. read more

Had an exam here by audiologist/owner Jonathan Lipschutz, followed by a thorough and easy to comprehend explanation of results and options to improve my hearing with no pressure or upsell whatsoever. In fact, he suggested I research devices he doesn't even sell that would be sufficient at this stage and significantly less expensive. He's got a great sense of humor to boot, as does the office manager John Chakan, who was very responsive and helpful. read more

Been going there for years as my hearing has deteriorated, and they always have a new technology that keeps me going. Sort of like Dick Cheney and his heart problems. Jonathan and Janelle are super friendly and responsive. Highly recommended. read more

I have had a wonderful experience with Berkeley Hearing Center. They have helped me get my new hearing aids dialed into my needs with patience and encouragement. Ever available and insightful. I can't recommend them enough. read more

This audiology clinic has recently been taken over and the new audiologist is really great. For a start, all the equipment has been updated, so you can get teeny tiny hearing aids, all the latest digital technology - which totally impressed me and made me realize that hearing aids could be more like fashion accessories, there are ones with bluetooth attachments, and they also do specialized musicians' ear plugs, i-pod ear molds etc. The secretary is really friendly and clear and the audiologist really takes her time, explaining everything, not pushing you into buying things you don't want like some hearing aid dispensers do. (They are not the same as audiologists!) Janelle Spear, the audiologist, also rights these really cool articles about other ways to help you with hearing loss and sees you for lots of follow-up visits to fine-tune your hearing aid and personally adapt it to your hearing problems. I was totally impressed by everything here - the staff, the machines and the hearing aid options, and I would definitely recommend it! read more

I want to let people know that Jonathan is as good as they come, and I have seen many audiologists. He is not greedy; he is knowledgeable; he is a professional; he is kind; he is well-informed. I want there from Berlin, and just wanted to have a quick check-up of my Resound hearing aids. I just couldn't seem to hear very well. Well, for free (! - how often does that happen?) he did little minor adjustments, and already I could hear better. Then for a mere 20 dollars he changed the case to one that matched my grey hair. And then, as I was walking out, I saw the pretty little black ReSound Multi Mic and asked Jonathan what it did. He told me you could give it to your partner to wear, and it would be like they were speaking into your ear. Or you could put it on the center of the table, and hear perfectly. "Here," he said, "take it home and try it. You can come back tomorrow." I did, and I was amazed at the improvement this little device (not cheap - $350 but considering what I paid for my hearing aids, it was a terrific investment) made. It worked exactly as promised. Jonathan had spent time pairing it with my hearing-aids, for which he charged exactly zero. So it was money well spent. (You can find it slightly cheaper online, but then you won't get the kind of service I got with a lovely, honest man!). I cannot recommend this place more highly. If you are, like I was, having trouble with hearing even with hearing-aids, he's your man! Jeff M. read more

I saw Janelle Spears, the audiologist at Berkeley Hearing Center, about a year ago to appease my wife, who complained that I couldn't understand her when she spoke to me. The audiologist was quite thorough and professional administering my hearing test, and explained the various choices available to me to address my hearing deficit. She fitted me with a sample set of hearing aides to wear for a week to see if they might work for me. Then she set me up with a very nice -- and expensive -- set of devices that were almost invisible. I had some difficulty getting used to the devices, but the real problem was that I still could not hear my wife! The audiologist arranged for the two of us to come in together. She tested my wife's voice and speech in a computer and advised us that my problem was not just my hearing! My wife really did not pronounce her words clearly. After a while, I decided that it was not worth $5,000 to me if I still could not understand what my wife was saying at all times. The audiologist was very courteous in giving me a full refund (after a month of use!). Now (a year later), I notice that there are other symptoms of my hearing deficit beyond not catching all my wife has to say -- e.g., I have trouble understanding others in crowded settings, and find myself talking too loud. I contacted the audiologist to see if we might try this again. She has set an appointment, and even asked if I would be interested in participating in a project being undertaken by researchers she is familiar with to develop a new type of device that she thought might work for me even better. I am very, very happy with the service I have received from Berkeley Hearing Center. read more