I've been going to Inland Pain in Grand Terrace/Colton since 2021, although I like Doctor…read moreHesseltine, his staff has left me in the lurch several times. Waiting f ok r approvals or getting appointments has Ben ridiculous, because A) they are either severely backlogged, B) or understaffed, or C) they just don't care.. seems like I get a different answer Everytime I call. It's been over two months waiting on approval and they somehow lost my paperwork and it took over two months for them to submit request.. come January I'm outta there.

I had a very disappointing experience with Inland Pain Medicine and was frustrated by the lack of…read moreconsideration shown for patients' time and comfort. My appointment was scheduled for 8:45 a.m. I had already preregistered and arrived at 8:49 a.m. After paying my copay and waiting about 10 minutes, a front desk employee called my name to inform me that the staff wanted me to know there would be a significant wait because I was late. I was only four minutes past my scheduled appointment time, and I found the response unreasonable, especially considering that the registration process itself took additional time. The employee appeared to be new and needed assistance from another staff member, which further delayed the process. I drove through the rain and took time off work for this appointment, only to be told I would have to wait because other patients needed to be seen first. I was offered the option of returning at 2:30 p.m., which was not a reasonable solution, as it would require me to take additional time off work. I understand that delays happen in medical offices, but I would have appreciated better communication and a more compassionate approach. Another major concern is the lack of response from the billing department. I have called repeatedly over the past two to three weeks, left several voicemails requesting a return call, and have yet to hear back from anyone. This lack of communication is unacceptable. The condition of the waiting room is also concerning. The furniture is old, and the chairs sink in due to a lack of support, making it difficult for patients experiencing back pain or other pain conditions to sit comfortably and get back up. For a medical practice specializing in pain management, the seating should be appropriate for the patients being treated. Additionally, there is an unpleasant odor as soon as you walk in, which makes the environment feel unclean. Overall, my experience left me feeling that patient comfort, communication, and consideration for patients' time were not priorities. I expected a more professional and compassionate experience from a medical practice specializing in pain management. I plan to contact my referring provider to request a referral elsewhere. I hope management takes this feedback seriously and makes meaningful improvements to the patient experience.

I went to see Dr. Balbas for post-operative pain management. Excellent team! They reassured me and…read moreexecuted the immense pain that came with my procedure/surgery. Dr. Balbas, Joseph Stacey, Danial, and team provide professional, personable, and confidential care. It may be a long wait to see them from their waiting room, but it's worth the wait. Unfortunately, most doctors are backed up due to late patients. That's not in their control. Thank you, Dr. Balbas!! You all do life saving work!! God bless you all!!

Great doctor who truly understands medicine and is willing to help those in need thank youread more

Wow! Wow! Wow! AMAZING!…read more Coming from a totally different experience with their sister office in Corona, I was very nervous to come to Synovation. Let me start with the fact that I was running late and could not find this place for the life of me and I was scared that they would make me reschedule. I called them and they were the best! They were telling me how to get there and I was perplexed to say the least. Marcella (the receptionist) and Erica (the nurse) were great! They went above and beyond. Erica asked what the make and color is of my car. Marcella stayed on the phone, while Erica went outside to see if she could see us and be a beacon for us. That was so awesome! She flagged us over and when I got inside, I was apologizing profusely and they assured that most people need help finding them. Marcella asked how to say my name (which is HUGE when people mispronounce your name all of the time) and that made happy. After being ushered to the room patiently (pain is an issue), Erica asked all of the necessary questions and at one point, I got emotional and she was very calming and sweet. She came over and gave me a safe, side hug and was very compassionate. I was absolutely taken with her kindness and understanding. As I was waiting for the Nurse Practitioner, I found myself much calmer than I was before. Then, Delisa came in and right away, I liked her. She is knowledgeable, compassionate and very well versed in her field! Delisa helped me to understand some of what is going on with my body and also started the appropriate treatments. She explained every step to me (none of that I'm the professional, just do it kind of attitude) and ASKED me if every step was okay, instead just telling me. REFRESHING! She definitely knows what she's doing and I left this office feeling hopeful, energetic and happy. Thank you Marcella! Thank you Erica! Thank you Delisa! You all should be commended for the work you do on a daily basis. It wasn't just me but even during my small wait in the waiting room, I saw the interaction with others and it was smooth and almost familial (which is what you want when you have to come to a doctor's office with regularity). Excellent! I look forward to my next visit.

Used to be a good place. I don't know what has changed, but it has gotten to be the worst medical…read moreexperience ever. My pharmacy never received my prescription. My pharmacy has called numerous times. I have called and texted numerous times. No one responds to either of us. Horrible customer service. I have been without meds for over a week. In extreme pain.

If you're into health and healing, this place has all the right therapies…read more Check out what is offered here and do yourself a favor and try cryo or the infrared sauna. I've done the sauna multiple times at other locations but not here. Totally impressed with the nice unit which is spacious enough for 2 with 3 infrared lights. Surprising to me and fortunate that this area has these modalities.

I purchased a couple of services for my wife's birthday as she has been wanting to try cryo therapy…read morefor her rheumatoid arthritis and to manage her pain from 35+ years of being a softball catcher. Jana was super helpful in directing us as first-timers in the cryo chamber and suggested the PEMF treatment for my wife's ailments. Long short short, after 1 treatment, my wife expressed significant pain relief, and I could tell in her mobility that she was feeling more agile. We practice a holistic medical approach to our health care (which can be difficult) and are extremely happy to find CryoDen. The customer service was very personable, the pricing is reasonable, and the facility is clean. I am excited to see my wife's healing process progress for the better. While the cryo chamber wasn't my favorite, I decided to try it a few more times to see if I notice any benefit, keeping in mind that everyone will have a different experience. I am thrilled that my wife felt the benefits of cryotherapy immediately!

I wouldn't let these rude, disgusting creatures touch my worst enemy!!!!!!!!!! I showed up a bit…read morelate, per stretcher, and was greeted by the most rude, hateful little snot who proceeded to yell sarcastic insults at me for being late. Even went on to lecture about how I should have called. All this in front of a packed waiting room. Come to find out the doctor wasn't even in yet!!!! I'm not paying for insults, so we left. DO NOT come here!!!!!!!!!!

Just checked Dad in to the Pain Clinic for his regular shot. This place has changed & I may want to…read morerevisit this office. PillBillies & folks who reek worse than a pre- legality Lancaster Dispensary. The doctor Dad sees, has been fantastic. Something has happened to this overall practice, though.

The pain management care will eventually be non-existing. This is supposed to be a doctor, but what…read moredoctor makes his patient cry and not say one word as he leaves the room? The office does have issues especially when it came to have a routine drug blood test. They don't tell you that the company they use is not accepted by your insurance and bills your insurance for over $1200. They don't tell you until you're expected to pay for it. It was a clean office and sometimes they were so busy you had to wait to be seen. I was never asked where I was hurting or offered any other forms of treatment or medication change. He forced me to find another doctor who cares. He also accused me of getting a "second opinion" at the hospital I had to go to for my fall down the stairs that caused a spinal fluid leak. Yes that causes pain but they never prescribed me pain medication outside of my hospital procedures. Bottom line, I highly do not recommend this doctor and I really suggest you find someone else.

Doctor Kim was recommended to me by my spine specialist. Dr Kim spent a lot of time with me and…read moregoing over my MRIs. He is a very patient and thorough physician. He has significantly reduced my pain level and is the reason I can be as active as I am. He discusses treatment options and lets you decide what you are comfortable with.

I been taking my mom here for a year now to see Dr Katz and just yesterday Monday there was a new…read moreperson in the corner and she was super joyful. I didn't get her name , she had really pretty nails tho. it was a pleasant feeling knowing this company added a joyful sweet person like her Definetly keep her as an employee Just to add- the girls before weren't as helpful or joyful. I used to dread asking questions Now I feel a little more comfortable to ask any question. Good choice on this employee Healthpointe Yes on Healthpointe in Colton!!!!

Horrible bed side manner from Dr Fritz. Doesn't say much. I just got done flying to another state…read moreto have a 'reverse complete shoulder replacement' as was agreed upon by multiple doctors was needed. Dr Fritz wanted to go in and remove a spur. HUGE DIFFERENCE BETWEEN THE TWO! I wasn't even told about surgery from Dr Fritz, it was the woman printing forms. The office at both Colton and Perris are germ petri dishes! Dirty places. Think welfare office when you think of these places. Hot, crowded, and deeply Horrible experience. Both facilities the receptionists are busy taking selfies and scrolling social media. Takes 100x longer to get your paperwork. Seriously you sit right on top of each other for about an hour to get paperwork. I think either doctors; can't get jobs at good facilities or they don't want to retire. Either way they aren't hiring top of the line doctors. BE WARNED! WORKERS BEING INJURED DON'T HAVE MANY RIGHTS HERE!

Boomerang Healthcare pain management center located in San Bernardino ca…read more Has friendly and helpful staff. Facility is well maintained. Doctors and staff are informative and listen well. Overall it's been a great experience thus far.

Staff is well organized and work well under pressure, unfortunately it seemed like treatment was…read moreweaning instead of managing pain. Pain medication was necessary and every time a road block happened we were met with a shrug and "oh well."

the employee simply does not listen. appointment cancelled, and rescheduled to a 240pm with a PA,…read morewhen a MD is needed. Rescheduling was a nightmare.

There is a lot to complain about regarding the whole Optum care system (previously Beaver)…read more However there are some amazing people working at all of the offices. So any positive experiences are due to individual persons and their work ethic and dedication, but not the company they work for. Physicians have said to me that they are frustrated at how limited they are at being able to care for their patients. It is also very sad and discouraging to see how many good providers have left Optum in the past year. Beaver wasn't perfect, but it offered more choices than Optum.