1. Bereavement Cleaning Services

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Bereavement Cleaning Services

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Okanagan Packing & Moving - My logo, hope it did not chop off too much uploading.

Okanagan Packing & Moving

(6 reviews)

Nol responded to my request for a move quickly. His terms were fair. His team was excellent…read more Nol, himself makes excuses for all damage that is done, (floor scratches) and can be pretty insulting criticizing how things were left to move (like a swing that we had only partially dissembled. We did our best - we are not movers... Items didn't always get left where we wanted them - so no final walk through. We had a wine fridge (full size) that we now have to get another mover to move since he forgot to bring an appliance mover - after being in the home seeing it and being told 2x Very frustrating. All things being equal the move went smoothly - although over two days as opposed to one. Nothing got broken - which is good. We paid his bill for the first move when he gave us the invoice. We told him we'd pay for Sunday when they were done but he said he needed to work out the bill. He sent it the next morning Monday around 8:45 - by 11 am we were getting threatening and harassing texts and emails from him. Calling us 'ignorers and telling us we are not 'nice'. Said he had to block both our numbers so he wouldn't get 'peed off' and would be emailing us to 'avoid taking action'... Unprofessional, rude, aggressive and uncalled for. We are talking about $1,000 moving bill that would have been paid before end of the day. Not a great feeling and incredibly unprofessional. When we e transfered the funds we got a "FRAUD Alert" notice on our text from TD Bank and are now trying to figure out why by calling the bank.

Aggressive and unprofessional to deal with. I sent a lengthy email outlining what we had, dates and…read morequestions for the quote. Got a curt lower case response that didn't answer any of my questions, only asking whether id be organized. I responded saying I felt this was a bit unprofessional as it hadn't answered any of my questions and lengthy email id taken the time to write. He completely went off sending me a paragraph full of exclamation marks about how I can't answer a simple question etc. Felt very aggressive and rude.

Pack Rat Movers - Damaged sideboard

Pack Rat Movers

(13 reviews)

These guys are the BEST!!! Very accommodating and honest. Robin, Amrita and Santiago are as…read moreprofessional and hard working as anyone I've dealt with.

Terrible communication. On request multiple times I was told they would be there on the move date…read morebut no actual email of confirmation. I was initially hiring this company to load our moving truck. However I also asked for a quote to do the actual move to another province. Multiple calls and texts I was told the quote was sent via email and not to worry they would be there on the move date. James told me sorry he hadn't sent it yet on multiple occasions because he had been busy with family in town, not in the office, etc. I continued to give him the benefit of the doubt. I finally gave up asking for the moving quote after three weeks of back and forth with James. I rented a U-haul and had there Pack Rat movers load the truck. I was referred to this company by my neighbour. In hindsight looking back she was doing a relative easy move consisting of boxes. Our move however included antique furniture, Pottery Barn furniture, Large glass mirror, and other delicate items. I had blankets ready and multiple times mentioned they could help themselves. As the move took place my dad and I continued to work in the house getting things ready and organized. The movers were respectful and polite. There were no issues there. Fast forward to unloading the truck. I also hired professional movers to unload the truck. As time went on and we discovered how things were packed on the truck it was with great disbelief. No blankets were used on anything. The movers were shocked to see how things were placed and packed together and the discovery of damage ensued. I have since reached out to James the very next day after we used Pack Rats services and sent pictures. He requested more pictures and said he would speak with his boss and get back to me on July 5th. I followed up and again explained how disappointed I was with no communication or compensation. There has been no return call or text on behalf of the company. Upon further investigation I found another customer who had a similar experience on the better business bureau. I really didn't want to have to write this review but after the lack of unprofessionalism by this company I felt it was right. Very disappointed.

Oxi Fresh Carpet Cleaning

Oxi Fresh Carpet Cleaning

(2 reviews)

Called this morning was told they could not service my area in lake country. Website shows service…read morearea as lake country.

I went with Oxi Fresh because their website promised quick drying (1 1/2 to 2 hours) time and…read moreguaranteed carpets would not be crunchy. I was concerned about that because this was the first time my carpet would be cleaned. The fellows' showed up on time and worked quickly. However, the carpet took almost 8 hours to dry and it was very crunchy. The way they "clean" is to spray the carpet with a cleaning solution and then go over it with a machine with rolling brushes to scrub the top layers of the carpet. It will pick up hair and some lint but it picks up absolutely no water or dirt or anything else. So, nothing is being taken out of the carpet it is really only spread around. Also, the rollers seem to be really hard on the finish of the carpet. I called the company and they said the worker must have used too much cleaner and they would come out the same day and do an "extraction". I did ask about this and expected a machine something like a steam cleaner to flush the soap out of the carpet. So the fellow came the same day and redid the entire apartment using the same system only just water instead of adding the cleaning solution. He told me it would take the soap out of the carpet. He spent a lot of time going over and over the carpet and while it was still wet it did feel a little softer. Again it took 8 hours to dry properly. The next day the carpet texture is somewhat better than the first go around but still feels crunchy. Also, the cleaning machine left some black marks on my baseboards and pulled up some of the carpet at the transition into the kitchen. The finish on my carpet is also ruined. What still looked like a new carpet before cleaning now look like a 25 year old carpet. So, the bottom line is, if you want your carpets cleaned, meaning you want the dirt out of your house instead of just smeared around, go with another type of cleaning. On the upside: After called and speaking with the owner again they did refund my money in full.

Bereavement Cleaning Services - homecleaning - Updated October 2026

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