First and foremost, I am never one to leave a review on any establishment. As I am well aware that each establishment has their own pros and cons, good days and bad days, etc. However, the experience I had is one that warrants a review so other patrons can be aware of what they are walking into.
I have been here before and I have always had a great experience. Therefore, I was not expecting this visit to be any different. I was wrong. The restaurant was not busy when my party and I arrived as we were seated immediately after walking in; which I assumed was a good sign. That was until I realized that my party and I were seated in the very back, next to the kitchen. I do not have a preference on seating when coming to a restaurant because I know that you are seated based on what table is available. But I found it odd that we were the only party that was seated in the very back. Why was it odd? I saw another party (with the same number of people as we had in our party) who walked in after us, being seated in a booth towards the front. And other open booths towards the front were available. Not to mention that the table we were seated at had very dim lighting and the grill still had remnants of left over meat from the party before us. When our waiter came to the table we asked if it was possible to sit at a booth instead. We never demanded another seating, nor did we specify which booth. We simply asked if we could be seated at a booth rather than a table in a kind manner. Our waiter then walked us to a booth. Why were we not seated here to begin with? I have no idea. I would like to mention that as we were following our waiter, I noticed that the manager and our waiter exchanged glances and looks. Why is it a crime to sit in a booth that was already available? Why were we made out to be the bad guys when all we did was kindly ask for a different seating because we felt uncomfortable sitting in a dim lighted table with a grill sprawled with scrapings of meat stuck to it? I didn't let this interaction damper the night.
We decided on the AYCE. Some of the members in our group have never been here, so they were confused and I was explaining to them what the AYCE entails and how it works. As I was explaining to the first-timers what the AYCE was, our waiter came by to ask if we were ready to order. I kindly told him that we needed a few more minutes. After a few minutes passed by, the manager came by to ask us if we had any questions and if we were ready to place in our order. We were ready and placed our order. As he walked away, I noticed he whispered something to our waiter. This is when everything went downhill. Why? Our waiters changed. We had a new waiter. I have no idea why that is.
Everything was going fine, we received our first round of meats and side dishes. However, after this our waiter decided that we were unimportant. We had to succumb to asking other waiters to put in our next round of orders because we were waiting for over 15 minutes when we were done with our first round for our waiter to come back to the table but he never did. I am aware that we were not the only table he had. I am aware of how difficult it can be to handle multiple tables, I am a waitress myself. I made every excuse possible to explain his shortcomings as a waiter. But it was obvious that he ignored our table on purpose because I watched him as he would attend to the other tables on the other side of the restaurant and make a bee-line straight to the table seated right next to us on multiple occasions. Did he ever stop by our table when he did his walk through? No. I witnessed him avoiding eye contact with our table and walking right pass us. The only time we were actually able to interact with him was when we had to call out to him when he was walking by to ask for more sides. We never received the sides, we asked twice. But I saw that he kept walking back and forth from the kitchen to bring out sides and rice for the table next to us. At one point I saw him simply standing around. This was when I became appalled at his lack of service. We waited for over 20 minutes for our waiter to come back to ask for the check. We sat there for over 20 minutes but he never came by. We saw him walking pass our table on multiple occasions, avoiding eye contact. I realized that waiting for our waiter was not getting anywhere, so I had to get up and walk to the front and let them know that we were ready for our check. I didn't want to because I know how badly that reflects on the waiter but dealing with the lack of service and waiting for over 20 minutes after we were done eating to ask for our check is unacceptable. Our waiter saw us checking out in the front and even communicated with the manager, did he even acknowledge us? Nope. read more