First let me say, that in my whole life I have never had the experience that we had this evening. Never been asked to leave an establishment of any type. Hopefully at the end of my tale you will understand my anger. Here it begins. Seating yourself, a party of 8, no problem, think we can handle that. Grab your own sweet tea or water. Ok, strange considering the costs of the items on the menu, ok can handle that. Running out of coke in a can to be later replaced with a pepsi product, goodness, just made me laugh. The waitress being too young to serve beer so my husband had to go to the bar & purchase a beer every single time one was needed. Ok, well that was not the greatest. Items on the table that hadn't been changed or washed in goodness how long. Seriously, open up the steak sauce bottles or touch the salt shakers, you will be disgusted. Seems to be some nitpicking here. But really, hang on, gets worse, much worse. Waiting about 75 minutes to be served, after we had to say something. Not good. A slice of kraft cheese, not melted, on a baked potato, for an extra $2.50??? Laughable. Steaks not cooked properly. Well that is common enough we all know that. My steak was in fact sent back twice, once for being cooked improperly. Other steaks were sent back or just left on the plate as other members of the party didn't want to complain. A person complained that his steak tasted off. He stopped eating his after 2 or 3 bites & didn't want a replacement steak, he had the ribeye. When I got my steak, I first made sure it was cooked correctly, it wasn't but I was not about to send it back again, so I took one bite. I also had the ribeye & 100% agreed that the steak was off. The best I could describe it was it tasted a little like soap. Mine was sent back, never to be replaced. The owner did come to our table. The 2 questions she asked, first....where are you from???? Like that mattered? And I can't honestly remember the second question. Shortly after this a member of our party went to the bathroom to get sick, she had the sirloin. She was doing this as I was trying to figure out our bill. Because they don't put prices on your bill, and you have to go to the register to receive a waitress slip with abbreviations & pay your bill. Doesn't really give you plenty of time to make sure that everything is correct. When I let the owner know that someone was getting sick, she said not my problem, ok noted. The 2 ribeyes that were "off" were discounted off our bill. All other items remained. FYI, 2 steaks out of 8 were eaten, says enough. I go back to our table & overhear a conversation at the table next to us. They too were telling their waitress that something wasn't right about their steaks. The steaks were taken away, and they stood up & left the restaurant. Not sure what the outcome was. Then was told by another person, that another table in this place was also complaining about the taste. Now I don't know about you, but wouldn't you think the owner would be concerned? No, she was not. After I then discussed, not too calmly with another waitress what was going on in the restaurant, we left the building, only to find out that another member of our party was throwing up in the bathroom, she had the sirloin and did not have any adult beverages. At this point, I went back to the register, someone let the owner know I was back, and not too quietly, she said something on the lines, they are still here??? you have got to be kidding me??? or something. I responded in the like right back at her. Now, yes I was heated, I will not lie. My voice was raised, my arms were flailing around. But I never swore. And really tried to be calm about 2 people now physically ill in the bathroom. After her & my snide remarks to each other, I did say, I am not trying to get my bill paid, I am not trying to get a discount. Remember, at this time, I have already paid my bill. I wanted to let her know something is wrong here. Seriously wrong. Instead of trying to listen she turned her back on us. A person told us we needed to leave & escorted us out the doors. In 48 years, I have never been kicked out of any establishment.
I did not read the reviews before going to this restaurant and I regret not doing so. Some things can be overlooked, if you are at McDonalds. But never should you ignore, not 1 party but 3 parties word that something is wrong. read more