First off, Carlos the sales agent was 12/10…read more Could not have done a better job. From the first conversation he was on point, even drove the car over an hour to my house just to deliver it. Truly white glove service. He deserves a promotion! Secondly, the rest of the team at Buena Park BMW did a great job. The hospitality throughout was legit. Lastly, the paperwork and process put in place by whoever schemed up AutoNation should engage with a process improvement team. Horrible. Pages, days, conversations. It's easier to buy a house today than a car through AutoNation. Ridiculous process. It's the definition of friction. People at the dealership - awesome. AutoNation process - horrible.

Don't take your car her for service. I've owned my car for 1.5 years and have taken it in 3 times…read more Each time I'm extremely disappointed in the service, but this last time was the tipping point. My car just needed an oil change at 14,000 miles, they told me I needed $570 of other work. Tire alignment, some oil additive, wiper additive, etc. All of this was recommended before they even looked at my car. Like an idiot I said okay to the alignment ($350) and no to everything else. There was no reason for the alignment as the car wasn't pulling and the tire trade was all the same. Well I just flushed money down the toilet. 1. Shortly after purchasing the vehicle the passenger a/c wasn't working and the windshield wipers would turn on. The car was at the dealership for over 3 weeks with no communication about when it'd be ready. I had to call repeatedly to find out an update. Additionally the loaner car the lent me was a dud and I had to come a swap it out. 2. Oil change went fine other than I dropped it off at 8am and treat said it'd be ready around noon. I didn't hear from them until 3pm. No respect for my time. 3. Charged gif things that didn't need to be done. When I made my appointment I was told it would be 1-2 hours, nope 2.5 hours snd a bill for $350 of stuff that didn't need to be done. Good bye BMW Buena Park.

My partner and I just bought our first car together! James "panda" was our salesman and he was…read moregreat! Not pushy and very informative! It was an easy process! Would definitely recommend James to anyone looking for a new car! Super helpful and worked with our needs! Thank you again to James!

Jonathan,is very friendly and very knowledgeable in service department .I could be happier with the…read moreexperience.bring your car to Buena Park Honda.

We purchased a brand-new Yukon XL Elevation just one month ago, and unfortunately, we have barely…read morebeen able to enjoy it. The very first night we brought the vehicle home, the main screen went out. We were initially told that the issue was related to OnStar service, but it has since become clear that the problem was far more serious and remains unresolved. Because the screen is not functioning, we have no control over essential features in the vehicle, no air conditioning, no radio, no cameras, and other important functions. This creates major safety concerns, especially with two small children. Two family vacations have already been impacted because we were unable to use the air conditioner or rely on any camera systems while traveling. To make matters worse, the loaner vehicle provided was a very small compact car, making it nearly impossible to safely and comfortably transport two children in car seats. This vehicle was supposed to be my Mother's Day gift, but instead, it has brought nothing but stress, worry, and countless phone calls to both the dealership and service department. The vehicle has been in service for over two weeks, and we still have no answers or resolution. No one returns our calls, and everyone continues to point fingers instead of taking responsibility. At this point, we are consulting a lemon law attorney because the dealership has not been straightforward or communicative throughout this process. Based on our experience, it feels as though the seriousness of this issue was not fully disclosed from the beginning. I truly wish I had never purchased this vehicle, and I hope no other family has to experience what we have gone through.

I was in the market for a new family vehicle and after doing a lot of research online, I decided I…read morewanted to see the 2026 GMC Yukon XL Denali Ultimate in person. I had driven past Simpson Buick GMC of Buena Park many times, so one day I stopped in to check it out. That's when I met Robert. From the beginning, Robert was professional, helpful, and easy to talk to. He answered all of my questions honestly and understood that I wasn't ready to buy immediately since my family was still overseas. There was never any pressure, just great customer service and genuine communication. About a month later, after looking at other vehicles and test driving a few options, I came back with my wife so she could see the Yukon in person. I honestly was not planning to buy that day. That's when I met Randy and Al. All three of them made the experience smooth, comfortable, and stress free. I've owned many vehicles over the years and have dealt with all kinds of dealerships, both good and bad. The service I received here was easily one of the best experiences I've had buying a car. I even left to get my trade appraised at CarMax down the street and came back afterward just to continue the conversation. Before I knew it, I was still there at 11:30 that night because they were working hard to make the deal happen in a way that made sense for me and my family. Robert, Randy, and Al earned a lifelong customer. No games, no pressure, and no wasting time. Just honest people doing good business the right way. To Robert and Randy, this isn't "farewell," it's "until the next one." If you're looking for a GMC, Buick, or Cadillac, do yourself a favor and start here. Ask for Robert. Simpson Buick GMC of Buena Park gave me the kind of dealership experience that's become extremely rare nowadays.

Had to take in my car it was acting up Everyone was super…read morefriendly Everything went smoothly to drop off my car and even got a ride to the rental place to get a car while my car is being worked on Place is very clean restroom very clean

Extremely disappointed with the service!…read more On February 20, 2026, we paid nearly $2,000 to replace all four brakes after the dealership recommended the repair. The job took over six hours, and we were promised a complimentary oil change as an apology. Just four months later, the brakes were squeaking again. Last week, my husband waited four hours before the car was even looked at, so we had to schedule another appointment. Today, we left the car there for over SEVEN HOURS. They completed the oil change and ultimately they fixed two rotors, but the experience was still incredibly frustrating. We weren't kept informed throughout the day and only received updates after repeated calls and texts. Around 4:45 p.m., we were told a necessary part wasn't available, and if they could need to keep the car overnight. When we said we'd just come pick up the car the part wasn't actually the issue, the real reason was that the repair would require the technician to stay late to finish it. And miraculously the work was done. Only after we wasted an entire day because we were given conflicting information instead of honest communication. A nearly $2,000 brake job shouldn't fail after just four months, and customers shouldn't have to spend an entire day chasing updates or dealing with poor communication. We expected much better from a dealership and have completely lost confidence in their service. We will never be back.

If you're looking for someone who truly goes above and beyond, make sure to ask for Josh at Ken…read moreGrody! From the very beginning, JOSH was incredibly helpful, patient, and attentive throughout the entire process. We had been communicating for about two days since I first saw the vehicle listed, and from start to finish he made the experience smooth and stress free. When we arrived to test drive the vehicle, I instantly loved it, and JOSH did everything he could to work with our budget and make the deal happen. What really stood out to me was how caring and thoughtful he was toward my family. He made sure we were comfortable the entire time, offered us water, and even bought snacks for my children when they got hungry. Those little things truly meant a lot. JOSH continued to go above and beyond through every last step of the deal, even as we were driving off the lot. Excellent customer service like this is hard to find nowadays, and I'm beyond grateful for the experience. Thank you again, JOSH, for making this such a positive and memorable car buying experience!

A further update on my nightmare of purchasing a vehicle at Ken Grody Ford:…read more On top of the trouble I initially experienced with the purchase of the vehicle, things have gotten significantly worse. On May 22, I dropped my truck off at a prearranged time at the dealer to have some scratches and dings that happened on the lot fixed. I was assured this would be a quick turnaround. When Ken Grody tried to return the truck to me, it looked worse than when I initially dropped it off, there were multiple very visible defects in the paint that were not present before. This is a brand new vehicle by the way. They sent it to the body shop a second time. It came back to the dealership with more of the same defects. It went back to the body shop a third time. It came back to the dealership tonight, several days short of a month since I dropped it off initially. The body shop forgot to fix an entire area. Now it's going back to the body shop a fourth time. I've already made a payment on the vehicle and haven't even been able to drive it. On top of that: Since my initial negative review of this experience, I have been receiving threatening phone calls and text messages that are clearly coming from someone who works for Ken Grody Ford and wants to intimidate me into removing my review. I've never ever experienced anything in my life. It's shocking to say the least and my hope is that nobody else has to suffer through anything like this just because they decided to buy a vehicle from Ken Grody Ford.

I recently purchased a Kia EV9 from Kia Garden Grove, and while there were some disappointing…read moreissues with the vehicle itself, the service and staff have been outstanding. After taking delivery, we discovered that the AC was not working, there was a significant dent in the fender that had been missed, and the vehicle was not as clean as I would have expected. Needless to say, that was frustrating and took away from the excitement of getting the car. That said, Kia Garden Grove has gone above and beyond to make things right. They provided a loaner vehicle, arranged to have the dent repaired, fixed the AC issue, and even delivered the EV9 back to me while picking up the loaner on the return trip. The staff has been professional, responsive, and genuinely helpful throughout the process. I am still bummed about the initial condition of the EV9, but I really appreciate how they handled the situation and stood behind the customer experience. Overall, amazing service and a great team. I would just hope the vehicle inspection and delivery prep process improves so future customers don't run into the same issues.

I am writing this review to warn other customers, especially people who are new to the United…read moreStates, about my experience with Garden Grove Kia. On June 13, 2026, I went to Garden Grove Kia intending to purchase a brand-new vehicle. After reviewing my credit, I was told that because I was new to the U.S. and had a limited credit history, they would not sell or finance a new vehicle for me. Instead, they strongly pushed me toward purchasing a used vehicle with a very high interest rate. The vehicle they recommended already had a brake problem. I was repeatedly told that it was only a minor issue, that there was nothing to worry about, and that the vehicle would be repaired and ready for delivery by Monday. I trusted what I was told. Monday came, then Tuesday, Wednesday, and even Thursday, yet the vehicle was still not repaired and could not be delivered. That was the moment I realized the problem was probably much more serious than I had been told. While waiting, I carefully reviewed my contract and was shocked to discover that I had been charged approximately $3,500 for an extended warranty. During the sales process, I was led to believe the vehicle was covered up to 100,000 miles. I did not understand that I was actually purchasing a separate warranty costing thousands of dollars. As someone who is new to the United States, I trusted the people at this dealership. I honestly believed they were trying to help me. Instead, I now feel that my lack of experience with the U.S. car-buying process was used against me. When I told them I no longer wanted the vehicle and asked to cancel the transaction, I was first told that cancellation was impossible because I had already signed the contract. Only after I insisted and told them I would file legal complaints did the sales manager finally agree to cancel the deal. Then something happened that made me even more uncomfortable. The sales manager brought me additional paperwork and asked me to sign before all the information and checkboxes had even been completed. I signed because I believed the cancellation was finally being processed. After that, I was told my $1,000 down payment would be refunded. First I was told a check would be mailed to me. Later I was told the money would instead be refunded to my card. As of today, I am still waiting for my money. I have called multiple times, and every time I receive a different answer or no meaningful response at all. This has been the worst car-buying experience of my life. I feel that because I was a first-time buyer in the United States with limited credit history, I was treated as an easy customer to pressure into signing documents I did not fully understand. Instead of honesty and transparency, I experienced broken promises, changing explanations, delays, and a complete lack of accountability. I have completely lost trust in this dealership. In my opinion, they care more about getting customers to sign contracts than about treating them fairly and honestly. If my refund is not returned by tomorrow, I will file formal complaints with my bank, the California Department of Motor Vehicles, the California Department of Consumer Affairs, the California Attorney General's Office, and every other appropriate consumer protection agency. I will also continue updating this review until my refund is returned and this matter is fully resolved. Please learn from my experience: never rely on verbal promises, read every page of every contract carefully, and do not sign any document that has not been fully completed. I hope no one else has to go through what I experienced.

Just wanted to let the director of Service know that Mauricio Tovar is excellent did a great job…read morefor me for the past 4x I was there, these days it's hard to find a person like this. Great job appreciate the service he went above and beyond to make sure my service was 100%. Thank you. Chaminda.

Made an appointment and came in for an oil change. During the inspection they found the rear brakes…read moreto be bad. The intake person Christian Medina called me at 11:01 am and told me about it - said it would take two hours to fix. It is now 4:09 pm ---- 5 HOURS LATER. The car is still not done. I have been waiting here since 9 am. If they had just been honest about the time required I wouldn't have wasted a day! I hate this type of dishonesty and business practice! Will definitely not be coming here.

This review is specifically for the service department…read more I've been coming here for quite some time, and working with Miguel has truly made all the difference. Out of all the service advisors I've encountered across Mercedes-Benz dealerships, he stands out as the most honest, detail-oriented, and consistent. He takes the time to answer every question thoroughly and keeps me updated throughout the entire process--which, in my experience, is not always the standard elsewhere. That level of transparency and communication is something I really value. The rest of the team is equally professional and welcoming! It's clear the department is well run. Car service is never something you look forward to, but Miguel makes it as seamless and stress-free as possible--which says a lot.

Purchased my car March 2026, very easy transaction with finance, the dealership extremely nice ,…read moremost of the staff was very accommodating. This review is strictly to the sales guy Stephen Rodriguez phone number (562)746-8915. When looking over the car I purchased I notice the engine cover was missing. He said it must of been lost during detail. And had assured me before purchasing the car he would order a new one and get it to me asap. Well here we are 3 months later and still no engine cover. We have been back and forth for months now of him giving me the run around and excuses of where the engine cover is. I have had multiple response from him, and now he has officially stopped messaging me back. He has gave me a number to Felipe ( 7145621279)in parts who I have left multiple messages to and he has never responded to me either. This is seriously a joke that something so easy as an engine cover to purchase and hand to a customer has been this hard to accomplish for him I couldn't imagine actually getting my vehicle serviced here. Posted are screen shots of of the conversations between us