1. Bent Tree Builders

    1. Bent Tree Builders

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    Bent Tree Builders

    5.0 (1 review)
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    Services - Bent Tree Builders

    Deck construction

    Deck repair

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    2 years ago

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    R&S Flooring

    R&S Flooring

    2.9
    (56 reviews)

    Had to give a recommendation for the flooring company we just used on our new floors: R&S Flooring…read more We've had a pretty major renovation going on at our home for a few months and there have been so many glitches with other services. How refreshing it was to have a company do what they said they would do in the time they said they'd do it for the price they quoted. R&S was a pleasure to work with. If you need floors, be sure to give them the opportunity to do a great job for you.

    DO NOT HIRE THIS COMPANY!!…read more If I could give 0 stars, I would. What should have been a simple flooring installation turned into an absolute nightmare. The project started in April, and here we are at the end of July, and it still isn't finished. This has been, without question, the worst experience I've ever had with any contractor. I trusted this company with my home, and they left it damaged, unfinished, and in some areas, completely unsafe. Here are just some of the issues they left behind: Multiple areas of the flooring are buckling and lifting. The stair treads are uneven and not level. Construction materials and unopened boxes of flooring were left sitting in my living room. They cut my original stair spindles and replaced almost half of them with mismatched spindles that don't match the rest of the staircase! Looks horrible. The stair landing was never properly sealed or finished. Floors squeak throughout the house. Visible unfinished edges and seams were left throughout the installation. The installers acknowledged these issues and promised they would return to fix them but never did. They charged me nearly $1,000 to repair the damaged subfloor, yet it was never repaired as promised. Because of the poor installation, there are now gaps of more than 2 inches beneath my doors and major height differences between rooms. Flooring seams are loose and separating. The trim work is sloppy, incomplete, and unprofessional. Multiple flooring boards were installed with chipped and damaged edges. They scratched the paint on my stair spindles during installation. Shoe molding wasn't properly finished or sealed. The workmanship was only part of the problem. What should have taken a few days, turned into six weeks of pure chaos! Crews would show up without notice, spend 9-10 hours in my home, I had to take days and days off from work, they would then leave without completing the work or giving me any status updates. Different people were constantly coming and going, and communication was nearly impossible because some workers did not speak English. Tools came up missing in my house; paint was taken without permission. Every day felt disorganized, and no one seemed to know what was happening. Whenever I called the office looking for answers, I was treated like I was the problem. I was actually told they were "so busy" and that I was "lucky" they had squeezed me into their busy schedule, as if I should be so grateful after spending thousands of dollars! I was not getting anywhere with their men, and I had to involve my husband. They would not listen to me or my concerns, I'm pretty sure because I'm a woman, which is discrimination. The complete lack of professionalism and respect was unbelievable! To make matters even worse, one of the crew members dropped a large heavy power tool from my 2nd-floor staircase that landed about a foot from my head. It could have seriously injured me. The same incident left a large gouge in my new floor. I had to repeatedly ask them to repair the damage, and when they finally did, they still left the repair unfinished and floor unsealed. The project was never completed. I never received a final walkthrough, final inspection, or final sign-off. There were still numerous outstanding repairs when communication simply stopped. I was just waiting, waiting and waiting for someone to reach out. Then, despite all of this, they sent me the final invoice! When I asked why they were billing me for a project that wasn't finished, I received no response. I had no choice but to dispute the charges with my financing company. And now I don't even want these people in my home ever again! Every time they came back to fix something, they would damage something else. I gave R&S Flooring every opportunity to make things right. Instead, I was ignored and disrespected. I documented everything with photographs, emails, and written communication. Today I'm left with a damaged home, defective workmanship, and the expense of hiring someone else to correct their mistakes. Save yourself the stress, the damage, and the headaches! Hire literally anyone else. High school kids would have done better than these people! 0/10. I would never recommend R&S Flooring to anyone! BEWARE!

    Bent Tree Builders - refinishing - Updated July 2026

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