Came in at 4:30 on a tuesday afternoon(7/5) to get a pretzel. They had 2 available. I walked up to the younger gentleman that was working at the counter who was socializing rather than working. I asked for 3 pretzel. He said it would be a 7 minute wait...which was ok as I had a couple items to grab in mijers. After 10 minutes of shopping my pretzels didn't appear done...so I sat and waited. After waiting over 20 minutes I approached the gentleman at the counter only to be told that the pretzel oven wasn't working properly. In the 10+ minutes I sat and waited, 3 different sets of people walked up for pretzels. The things that makes me not want to go back to this location and bothers me are.... How does this place not have more pretzels made and ready? Especially considering it was 5 when I left which you would think is "prime time" to be selling pretzels. This is far from the first time I have walked up to have no pretzels made ahead of time. The second being the employees time management skills. He could have been making pretzels instead of socializing. The third issue I have with the gentleman working is why he didn't inform me that the wait maybe longer than the 7 minutes he initially told me. Triple the stated time? That's crazy. While the pretzels here are good, It's hardly worth the wait and frustration. Its just pretzels, how hard can it be? read more